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AT&T kills my mobile network whenever I use a navigation app.

Just as the title says. I notice that whenever I use Google Maps, at random times, my mobile network would just completely die, and I could only get offline navigation. It goes away when I completely closed the app. This became a bigger problem when I was driving people on Uber. Ironically, I cou

Questions

 • Data & Messaging Features, Internet Tethering

54

2

0

Directbill with Google Playstore not working

I recently tried doing an in-app purchase with a mobile game. It has always worked before with being directly billed to my wireless plan.  Now when I do it, it says payment unsuccessful. Nothing has changed with my plan or phone. I don't have a purchase blocker either. How can I fix this issue? I al

Questions

 • Wireless Billing

51

1

0

Order cancelled can not verify!!!

tried to make a purchase. after all the steps and entering all my info, including your little credit verification. All was approved. submit order and 10 mins later emailed cancelled by At&t because could not verify it is me.... Seriously?? Go to a AT&T store with my ID?? The closest store t

Questions

 • Wireless Account

26

4

0

setting up voicemail on a new android phone

I purchased a new phone and want to set up voicemail. For years Voicemail was not used on the old phone. now I want to set it up on the new phone. I followed the instructions but saw (if the voicemail is not set up within 6 mos the voicemail account will be deleted) I now want to use voicemail how

Questions

 • Account Features

30

1

0

ATT Prepaid Mexico: roaming doesn't work data mobile

How to configure the APN in Mexico of a SIM CARD ATT Prepaid. Phone: Xiaomi Redmi 7 (Global) It is connected to the TELCEL network Location: Mexico City Mobile data: ON Roaming: ON   The phone has coverage but the mobile data does not work.

Questions

 • Phones, Tablets & Devices

229

8

0

Cell Phone Can't Call or Receive

I've spent over 6 hours on the phone with Chat twice and Support 3 days trying to resolve not being able to call out or receive calls at my home location. We both have the same problem since Wednesday 8/26/20. Turned off phones, removed SIM Card, went to AT&T Store as recommended for new SIM

Questions

 • Network Coverage

39

5

0

Android 5.0 update for off contract Note 4

Howdy, I'm using an AT&T Samsung Galaxy Note 4 but currently don't have a cellular contract for the device.  I have been eagerly waiting the Android 5.0 update to my device but so far the "Check for updates" button in my settings is telling me that my software is up to date. After some reading I saw

Questions

 • Samsung

552

7

0

0

Mirror.co Fitness Mirror can't stream videos on Uverse with BGW-210

Hi all, Recently acquired a wireless fitness device, named "The Mirror" https://www.mirror.co that streams fitness classes. It's having a very hard time connecting to it's video source, takes a very long time to connect and gets into extended "buffering" state. I spoke to their support who said t

Questions

 • AT&T Internet Equipment

336

3

0

Only getting H/H+ On Unlocked Samsung Galaxy A31

Hello, I recently just left T-Mobile and ported my line to AT&T prepaid this morning. Since porting I've only been able to get H & H+ connections. On T-Mobile I would get LTE & LTE+ with no problems. The phone is only 3 weeks old. The model number is SM-4315G/DSL. I've already tried the

Questions

 • Phones, Tablets & Devices

301

4

0

Phone Upgrade DISASTER

I've been a ATT customer for over 10 years with the unlimited everything plan. I got my first blackberry from them and my second blackberry after that. So a few years ago I got my first iPhone the 4s. So it s around October 17, 2014 and my iPhone 4s which is now 3 or 4 years old is running slow so I

Questions

 • Phone & Device Upgrades

534

2

0

0

S voice unable to find internet connection when connected to mobile data

On my Note 3, S-voice has stopped working when connected to cell data. It works great when connected to wifi. This also happens on my wifes note 3. Tested on coworkers s4 and it works great. Noticed this started happeing after a security update was pushed to the phones. Anyone else have this issue?

Questions

 • Android

1.1K

8

0

0

high pitch fast beeping during calls every 2-3 minutes

This started Yesterday.. during every call, I hear 3 fast high-pitched beeps every 3-4 minutes.It used to happen only just before a call dropped-but the calls are not interrupted. What is going on? Also- never gets out of 4gLTE with only 1-2 bars...used to be full bars in same location?I know AT&

Questions

 • Android

10

0

0

Device Setup Problem: Wifi Option Not Working To Setup The Device

I have a ZTE Z835 device. Recently, when I tried to switch on the Wifi (Pressed the wifi icon) it kept turning off itself. I restarted my device, however still couldn't fix the issue. Finally, I did a full reset but now I'm stuck on the setup where it's asking me to connect to a wifi network to comp

Questions

 • Android

25

3

0

Order not found

I went to Costco to do my switch from T Mobile to ATT and now when I tried to check the status of my ordered phone, the site is stating that I didn't order it through ATT. Do I need to wait till I get a notification in my email about my device or is there a way to check the status of my ordered phon

Questions

 • Phone & Device Upgrades

13

1

0

Moving SMS history from my Android to my iPhone

I just purchased an AT&T iPhone SE 2020 directly from Apple online and am trying to transfer information from my Samsung Galaxy Express Prime to the iPhone. I used the AT&T Mobile Transfer app to move over my pictures and contacts, but can't figure out how to move my SMS history over. I backed up my

Questions

 • Phone & Device Upgrades

10

1

0

lost return phone

I returned my phone in April within the given 14 day return period... still paying on it in Sept and no credit for all these months. I have so many different answers and no resolution from oh yeah the credit will be there on the 3rd month to oh no your not getting credit. It will be escalated to lev

Questions

 • Wireless Billing

31

0

0

Samsung Galaxy A11 Model - SM-A115U Unlocked Will it work?

Subject pretty much sums up my question. I just ordered a Samsung Galaxy A11 Model - SM-A115U Unlocked. I see that it's listed on the list of devices that will work on the network after the phase out of 3G. I just want to know if it will work on the network in my area (Allegany County, Maryland) wit

Questions

 • Phones, Tablets & Devices

45

1

0

AT&T NumberSync is messed up

Let me first start by saying, the NumberSync DOES connect and I can send and receive calls just fine (Masked as my primary cell number) But, then, for no reason at all, 4 minutes or 2 hours later, the numbersync disables and it says that "I" deactivated it. I did no such thing of course. I have rea

Questions

 • Samsung

40

1

0

HBO Go and HBO Max through ATT TV w/ ATT Unlimited Elite Wireless plan

So, this will be confusing, but I'll do my best to simplify it. Also, my issue ranges across a wide array for topics so I just picked one. Simply put, I have the ATT Unlimited Elite wireless plan. I am/was subscribed to HBO GO through ATT TV ( a perk they offer). All worked fine. Since HBO Max came

Questions

 • Troubleshooting

250

3

0

Reward Card

I received a reward card on September 2019 which has a march 2020 expiration date. I tried to use on mid of the month of march 2020 and it says expired. I called them on April 2020 and they claimed my card got expired on 2nd of March, 2020 and cannot renew or reload my card. Joseph, the customer ca

Questions

 • AT&T Internet Features

37

0

0

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