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phone cancel did not occur; no service, but billed for 18 months.

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

Questions

 • AT&T Phone Account

14

1

0

Reaching Customer Service using AT&T Prepaid while abroad

I had to come back to my home country because of the COVID-19 pandemic and completely forgot to deal with my AT&T account before I left. I tried using the website but it wouldn't open my account due to my being abroad Even using VPN didn't help my situation because it kept giving various errors whet

Questions

 • Account & Usage

31

1

0

ATT WIRELESS INTERNET

This is the absolute worse company I have ever dealt with in my life. I sign up for your wireless internet and good faith that you swore to me that your internet would work at my house.  I live in a rural area in west york PA where services are extremely limited.  After 2 months the servi

Questions

 • Wireless Billing

27

2

Complaint > Received Misinformation about plans and phone promitions

We were misinformed about AT&T family plans and phone promotions at the AT&T Store Denver Cherry Creek Mall. We opened an account and prepared the account to switch 7 lines from another phone provider. Now no one is taking responsibility, and it seems AT&T does not hold the store account

Questions

 • Wireless Billing

79

14

0

Adding email account

We added an email sub account but cannot login to the account. The ATT system asks us to set a personal password literally every time we login? Please help

Questions

 • AT&T Internet Email & Security

26

1

0

About att.net, bellsouth.net & sbcglobal.net email account.

Dear AT&T Team, I hope you and your loved ones are safe and healthy! :) This is Jay, I'm working for Spectrum. Many of my clients always ask me questions about their email accounts, what will happen with their email address? if they switch to another internet provider?  My understanding

Questions

 • AT&T Internet Email & Security

59

2

0

Cannot reset password to login to online account

I am having a recurring issue from being unable to login to my online account. I have had to reset my password and then after that it still will not work with the new password that was just accepted. I have called ATT & they have sent me temp passwords and they cannot figure it out on their end

Questions

 • Wireless Account

4

0

0

How to reset passcode without SSN?

Hi, I'm currently trying to change my passcode now that the owner of the account does not remember it. the problem is, no one on the plan has a social security number (we are not US citizens). Is there a way to reset the passcode under this circumstance??

Questions

 • Wireless Account

57

1

record your convo with SALES people! I was lied to and now paying the price..

I called about trade in values on 3 phones- 2@ $350 and one at $700. I bought a phone 50%off and got that, but they are now telling me I don't get the value of the trade ins like I was promised!  so instead of one free phone and two discounted phones at $4 per month.  I have 3 phones for

Questions

 • Wireless Billing

17

0

0

Wireless account not set up correctly; can't create online account.

Set up a wireless line, which is working pretty good, but the agent who set it up apparently set it up wrong because I can't set up an online account. System does not recognize my passcode or the last four of my SSN. Called the worthless offshore customer service and have been on hold for 1/2 hour.

Questions

 • Online Account Access

17

0

0

User ID = Wireless Number Ported-Out

Soooo, ported out a phone number and AT&T locked me out of my existing account. My User ID was the number that was ported. Don't see how the port would matter to a User ID, but apparently it does at AT&T. I clicked Forgot User ID and got an email that just referred me back to my existing

Questions

 • Online Account Access

30

10

0

Cancel Autopay for prepaid number.

Hi,  I have left USA 2 weeks ago and I forget to cancel the autopay. I tried to sign in my account but it seems that I forget the PIN.  I am no longer need the phone number and I want to cancel the autopay to avoid paying for a line that i don't need no more. can u help me?

Questions

 • Account & Usage

9

1

0

Billing me for an upgrade I never received

I tried to upgrade my phone but it never went through, as ATT contacted me in my ATT inbox saying it must be canceled. So I canceled. Never received a new phone. Still using same walmart phone. The problem is they charged me the upgrade fee. I called. Got sent to different depts. and disconnecte

Questions

 • Wireless Billing

17

0

0

Cancel my family plan member's account

I'm a family plan holder. One of my members just left the U.S. and he asks me to cancel his account. But it seems his account has been locked so I can not just sign in. I already remove him from my family plan and now his account is a one line account with $35 per month plan. How can I help him canc

Questions

 • Phone & Device Upgrades

25

1

0

Delete Bellsouth Email Account

Hello, I have an old Bellsouth email account that I do not use anymore. In fact, it was hacked years ago so I changed all my info on it and stopped using it. I have been wanting to delete it for years, but I can't as I'm deemed "active". The thing is, I never used the account to pay for ATT servi

Questions

 • AT&T Internet Email & Security

23

1

0

Trying to log in to SWBell email address and getting Not Found on Accelerator Error

I've tried to login to my SWBell email address, and every time I enter my credentials in a desktop browser, I get a Not Found on Accelerator error message as if something timed out. How can I access my email account and all of my saved emails? I've tried Safari, Chrome, clearing my cache, resetting

Questions

 • AT&T Internet Account

16

0

0

Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

 • Wireless Account

14

1

0

Account Management

I am overseas and have autopay set up on my prepaid account. I want to change the credit card on file. The problem is I don't know how to log into my account anymore AND AT&T prepaid doesn't give me international coverage. If I want to reset my password, it will send me a pin, but since i'm overseas

Questions

 • Account & Usage

16

1

0

support email

What is the email address of AT&T support ? The chat with support is not working

Questions

 • Wireless Account

51

20

0

How to add another prepaid phone to an existing account?

I am currently paying two seperate pre-paid lines, one for me and one for my daughter. I would like both prepaid phones to be on one account, so I can manage them better. Please help! I already setup my prepaid phone to have an online account, how can I add the other prepaid phone to the same acco

Questions

 • Phones, Tablets & Devices

33

1

0

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