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How do I continue using AT&T services after leaving the U.S.?

Hi all, I am currently on the monthly-paid AT&T Unlimited Plan, but for some reason I left the U.S. this year, and I am not planning to get back in the next one or two years. I am currently in China, though I am not going to use the cellular data, I still need to receive the text messages som

Questions

 • Data & Messaging Features, Internet Tethering

17

2

0

Cannot activate HBO with Unlimited Elite wireless service

One of the reasons I chose the AT&T Unlimited Elite plan was the free HBO. I have tried using the Access HBO link on your support page (https://www.att.com/support/article/wireless/KM1261921/), but that just leads to a page describing your unlimited plans.I have already tried activating at atttvnow.

Questions

 • Account Features

82

1

US Cellular has a new unlimited plan with hotspot/tethering

US Cellular launched a new unlimited plan today with hotspot/tethering allowed. Is AT&T going to enable this feature for their Unlimited Plan since the other 4 of the top 5 carriers now provide customers with this feature?

Questions

 • Data & Messaging Features, Internet Tethering

3.1K

4

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HBO with Unlimited Elite

I recently changed my wireless plan to Unlimited Elite which includes HBO. Through research on various forums, with very little help from AT&T's directions I found out that in order to activate HBO I needed to go to AT&T Watch TV (Because I do not have TV Service) and select my premium service in or

Questions

 • Streaming WatchTV

166

1

0

Plans on grandfathered lines.

I just finished live chat with agent and deeply disappointed. I have 4 lines on my family plan, 3 of those lines are so called 'Grandfathered' lines before the first generation iPhone. 2 of the lines has the bundle service with 200 texts just can add $5 dollar more, but just 1 line's list has no opt

Questions

 • Data & Messaging Features, Internet Tethering

886

4

0

0

Data Question

I Just Switched from my Unlimited Data Plan $30 Month (Hated Being Throttled) to the $50 5GB Plan since i tether a little here and there when my Comcast Internet is out but since i have a Service Discount of 24% to make my 5GB Plan $38 how much would my Data Cost Me This Month as i don't wanna call

Questions

 • Wireless Billing

4.7K

3

0

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Pandora Premium Still Unavailable

We subscribed to the AT&T Unlimited & More plan in December. On the Premium page, the Pandora Premium option has showed "Currently Unavailable" since we signed up. The same for Amazon Music Unlimited. What gives?

Questions

 • WatchTV Activation & Setup

697

2

0

0

Buying a prepaid plan from abroad

Hello,   we need a prepaid plan for our son who is coming to US for studies. We wanted to buy one in advance delivered straight to his school so it would wait him there when he arrives next week. However, when trying to purchase a plan online, we were asked for a 10-digit contact number which we obv

Questions

 • Account & Usage

13

3

0

Ref new AT&T Plans (port in from TMobile)

Coming from Tmobile carrier unlocked galaxy S9 to AT&T $65 unlimited plan ($45 with auto pay). Lots of questions but want to be fully informed and feel many people can benefit from these answers! Please note these questions are specific to working with an unlocked tmobile device.-Will the following

Questions

 • Plans & Features

489

4

0

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Understanding monthly charges

My family and I were looking to switch to AT&T for our mobile plan. I am having a hard time understanding how the AT&T Unlimited &More plan ($40/mo per line = $160) is somehow ending up at $215 a month when I go to check out? I understand that taxes have to be added but $55 in taxes? And to continue

Questions

 • Wireless Billing

101

2

0

0

People's experience with unlimited internet plan and the ZTE MF279

I just got a ZTE MF279 internet device and signed up for the monthly 100GB data plan. I am very happy with the service it is providing me and it is so much better then the 3Mbps DSL I have been suffering with for over a decade now. I read about the rural internet plans that offer 250GBs and 500GBs,

Questions

 • Other Phones & Devices

296

0

0

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Monthly charges increased in error after automated plan change promised at no additional cost

On Tuesday, June 16, 2020, I received a text message from AT&T at 7535 stating: AT&T Free Msg: Great news! As a valued AT&T Signature customer, your plan has been upgraded to Unlimited Elite at no additional cost. Your new plan has free HBO Max, 30GB of mobile hotspot per line, HD stre

Questions

 • Wireless Billing

35

3

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

86

1

0

AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

 • Wireless Billing

27

10

0

#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

 • Wireless Billing

45

7

0

Phone coverage on Carnival (Breeze) Cruise to Cozumel, Mexico

I currently have the Unlimited Elite Package which says I have unlimited talk, text and media in Mexico. Is unlimited really unlimited and what coverage do I have while on Carnival Breeze at sea?

Questions

 • Account Features

17

4

0

AT&T throttling settlement 11.6.19

I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling. How will ATT improve its service to those of us paying for unlimited data but constant

Questions

 • Network Coverage

5.2K

8

0

ATT remote sim card lock??

I attempted to lock my sim card to help with "sim_jacking", when I reset my phone to factory defaults I got locked out of my network. Now is asking for A puk code. I wrote everything down so I wouldn't forget. On 2-22-2019 I purchased A phone from walgreens, 37160, went to walmart to activate via di

Questions

 • Wireless Account

73

3

0

Best AT&T plan(s) for ONE 'unlimited' data Hotspot device and TWO low data voice phones?

Guys, I would like to use an AT&T Nighthawk Hotspot (with external MIMO antenna) for "unlimited" data and also two smartphones for voice calls and limited data use, for a total of three lines. I would hate to buy the AT&T UNLIMITED ELITE plan for all three of these lines since, as I said, only the

Questions

 • Wireless Account

4.6K

1

HBO Max on Accounts with multiple ‘Elite Unlimited’ users

From what I understand, you offer only one HBO Max account per account, even if other users on the account also have Elite Unlimited service. This is reprehensible. Each ‘Elite Unlimited’ User should each get their own HBO Max account! You should at least point this out clearly in your promotional m

Questions

 • Features & plans

527

4

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