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You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day! We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February

Questions

 • More AT&T PREPAID Discussions

13.1K

26

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Official Solution

Question About iPhone 6s Plus Prepaid Offer

I'm in the market for a new prepaid phone and I came across AT&T's iPhone 6S Plus 32GB for $294.(Essentially it is $249.99 with $45 towards the prepaid plan.) But, I already have a $30 prepaid plan that I've been using for 2 years. If I were to purchase the iPhone 6S Plus, will my monthly plan perma

Questions

 • Phones, Tablets & Devices

7.1K

2

0

0

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Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the

Questions

 • More AT&T PREPAID Discussions

205

5

Accepted Solution

Official Solution

Travelling to India and want to receive text message

Hi Team, I am travelling to India for 4 months. And I want to receive the text message while I am there, What are the plans do I have? I am currently a prepaid customer, but if required I can switch to Postpaid. Thanks Parikh

Questions

 • Plans & Features

532

1

0

Accepted Solution

Official Solution

Overcharged after changing plan

I changed my plan from $45 to $30 monthly plan, but when it renews it still charges me $45 on my card, but on the profile page, it says i'm in $30 monthly plan? And I also have account balance, but why it still charges me on card?

Questions

 • More AT&T PREPAID Discussions

82

1

0

Accepted Solution

Official Solution

End of 3G forcing me to change from Cat S60 phone. Will Cat S61 or S62 work?

I've been using a Cat S60 phone with AT&T Prepaid for almost half a decade now. I just got a text message yesterday that they will no longer let me place calls with it after tomorrow (thanks for the advance notice guys, would it have killed you to give me a couple days extra?), because even thou

Questions

 • Android

1.3K

6

0

Accepted Solution

Official Solution

AT&T PREPAID Balance expiration vs Plan expiration dates.

OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your pho

Questions

 • More AT&T PREPAID Discussions

52.1K

31

0

0

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Official Solution

Is my phone AT&T compatible?

I recently got a Nokia 2760 flip (temporary phone), although I didn't notice it was "owned" by TracFone. Currently it says my AT&T prepaid sim card is invalid. If I got the phone unlocked, could I use AT&T with it?

Questions

 • Other Phones & Devices

170

9

0

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Official Solution

Issue with the balance expiry date

My account balance is near 0 and balance expire date is May3, 2022. Today when I refill $100, Balance expire change to Nov5, 2022. Why do the balance expire date is not May3, 2023, 365 days extend?

Questions

 • Account & Usage

115

3

0

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Official Solution

How to generate number transfer PIN for AT&T Prepaid

I would like to generate number transfer PIN for AT&T Prepaid but currently don't see any option to do it online. Called *PORT but is says my number is not eligible and suggests to do it online. Any thoughts regarding this will be help full.

Questions

 • More AT&T PREPAID Discussions

12.1K

19

0

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Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

 • Samsung

367

3

0

Accepted Solution

Official Solution

Coverage difference between postpaid and prepaid

I normally have my iPhone 6 data roaming switched off on my current postpaid plan.  Recognizing that AT&T prepaid plans can use only AT&T towers, would I notice a difference in voice or data coverage after switching to prepaid? (In the USA only)

Questions

 • More AT&T PREPAID Discussions

6.7K

3

0

0

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Will my iPhone 6s+ Connect to a 5G Hotspot?

Hello all,    I cannot find the answer to this question anywhere. I am wondering not if my iPhone 6s+ can GENERATE a 5G hotspot, but if it can CONNECT to one? I want to get a mobile hotspot device (I'm thinking the moxee brand), and use an ATT data plan along with it, but the data plan

Questions

 • Apple

39

2

0

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Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address

Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address.

Questions

 • More AT&T PREPAID Discussions

302

1

0

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Need help to change my prepaid plan to the $2 per day plan

Hi, I logged on the paygonline platform and cannot find the $2 per day plan to switch to. I am currently in Europe and cannot activate my phone. Can someone help me online with this? Thanks

Questions

 • Plans & Features

128

2

0

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I have a iPhone. Can I call from Costa Rica.

What do I need to do to add an international fee…if I need an international fee, with a yearly prepaid account.? which one will help me with Google, phone etc?

Questions

 • Plans & Features

42

7

0

Accepted Solution

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How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

467

5

0

Accepted Solution

Official Solution

International Roaming not working

I have a US prepaid sim and it's not working in the Philippines. It's not able to connect to the local network and I have no service at all. Troubleshooting steps I did: 1. Reset network settings 2. turn on and off airplane mode 3. rebooted phone 4. Removed sim and inserted it back 5. Reached

Questions

 • Account & Usage

353

4

0

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Official Solution

De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

 • More AT&T PREPAID Discussions

1.1K

6

0

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Why does my AutoPay isn't ready?

I have applied for Autopay for 2 months, but my bill is still not automatically paid, I pay an extra $5 per month for this, what is the reason?

Questions

 • AT&T Fiber Account

1.5K

3

0

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