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Need to cancel prepaid plan but forgot 4 digit pin and outside the US

Hi please can someone assist. The call centres are closed and due to Covid-19 I needed to return to my home country. I need to cancel my prepaid plan but forgot my 4 digit pin and cannot reset it from outside the US. thanks

Questions

 • More AT&T PREPAID Discussions

24

2

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Internet Speeds

Hello,I went only last week and upgraded my internet package however I am not getting the speeds. Can someone else me?

Questions

 • AT&T Internet Plans

14

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data not loading

I paid for data and it will not load. It is before the monthly due date. I did this last week too, had to wait 40 minutes on the line and they forced the payment so it would upload she said I could do this on line too. I have yet to figure out how to do it on line and I have been waiting over an ho

Questions

 • Account & Usage

10

1

0

How do I get a fraudulent charge removed from my bill? I can't get through to a human?

There's a ~$150 charge for an international call on my bill - but it's just showing up as a charge. My "bill" no longer provides visibility to all the calls I've made (or didnt make) and I can't get a hold of anyone at At&T to resolve it.

Questions

 • Wireless Billing

9

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Deposit for cell if you already have internet?

Hi! We already have internet through AT&T. I was thinking about switching our cell phones over to them too but wasn't sure if we would still have to have a deposit. Anyone familiar with this?

Questions

 • Wireless Account

4

1

0

email

Just recently all of my new emails are going to my archive folder and not my inbox, why?

Questions

 • AT&T Internet Email & Security

2

0

0

Customer Service

What happened to AT&T customer service? When I started using AT&T back in 2008 they were an incredible company and really paid attention to my needs and problems. I have been with them this whole time and I have recommended them to so many people. I have to do quite the opposite now. After seve

Questions

 • AT&T Internet Account

21

1

Package

I have not received the upgraded modem I called and held for an hour but the call got disconnected please advise as to how much longer it will take for me to receive the upgraded modem. I received an email saying that the package was sent out on the 17th of March but I've yet to receive it.

Questions

 • AT&T Internet Equipment

11

1

0

Unite Pro alerts

I have a unite pro that was working fine. Then I get 2alerts saying broadband disconneccted and insert a sim card. It had a sim card in it. I took it out and put it back, nope. Reset the device, no luck. Tried another sim card, nada the alerts are still there and mifi will not connect to internet. A

Questions

 • Other Phones & Devices

12

2

0

Lose new add on data and money when change plan

I changed plan to 15 promo plan from 50 plan on March 30th, 2020. After that, I lose 5 dollar international call add on that I just added on March 29th, 2020. I never use any minute. Mostly horrible, they do not allow me to add on 5 dollar international call. Then, I changed to 35 plan instead of 15

Questions

 • More AT&T PREPAID Discussions

16

1

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Fast download, but extremely slow browsing

I have confirmed that my download and upload speeds are great, but browsing the web is horribly slow. Found several other posts of the same issue and it appears there are issues with these modems. Please fix this. I pay a lot of money each month for 1gb and am very frustrated that I can’t even check

Questions

 • AT&T Internet Equipment

38

1

0

Problem with new telephone

My telephone base unit gave up the ghost after about 15 years.My new telephone says that I do not have caller ID when indeed I do have that service.Seeing as there is no one to chat with on the ATT site I don't know where to go from hereIt might just be that no one has called since I installed the p

Questions

 • AT&T Phone Account

6

1

0

email password rejected

MS Outlook16 cannot open email.I spent an hour on the web with an expert and it still isn't fixed

Questions

 • AT&T Internet Account

19

1

0

Number Transfer Ridiculousness

I am in the process of a port out. I am transferring my number from Boost Mobile over to an AT&T Prepaid account. I got my AT&T SIM card in the mail and inserted it into my unlocked iPhone. Since then, I’ve looked everywhere on how to activate my phone’s service. After a few days, I’ve finally found

Questions

 • More AT&T PREPAID Discussions

26

1

0

can't delete an email after reading it.

Occasionally I can't delete or compose an email. When I click on delete or compose nothing happens.

Questions

 • Device Features

7

1

0

Looking for a contact for checks being sent to PPL

We are receiving checks from AT&T and they do not tell us what cell sites/ infrastructure to apply these to. they are 19k. If we don't receive site to apply, we will have to keep sending the checks back.

Questions

 • Wireless Account

11

1

0

Please bring Uverse to us!

Hello, I am contacting AT&T to request Uverse in my area. We have one high speed internet option and it leaves much to be desired. The residents of Escondido 92027 are desperate for better service. Please pass up your managment chain of command. We need AT&T Uverse!

Questions

 • AT&T Internet Installation

8

0

0

ATT LG Mobile phone not stay connected to ATT Wi-Fi

I followed the instructions to connect my LG K30 (ATT mobile phone) to my ATT Wi-Fi but it won't stay connected. It connects and immediately disconnects.I do not have unlimited data on my mobile phone so when I'm in the house, I want to use my wifi. I have set warning limits on my phone and am hitti

Questions

 • Android

9

0

0

New router needs new assword

Hello,I received a new router to help me connect to network and be able to use the internet, but instead all my devices were unable to connect to the network rather than just my new computer I just bought. without internet i cant use the virtual assistant since when I call I am unable to ever reach

Questions

 • AT&T Internet Equipment

9

1

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