Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (694)

Relevance
Galaxy S5 data not working

I recently got a galaxy s5, and the data isn't working. I have tried resetting the default apn and turning data off and back on. Nothing is working. This means I can't use data to browse the web, or to send/recieve MMS. Please help.

Questions

 • Android

854

2

0

0

data not working with my 15$ promo plan

Yesterday i changed my plan to the 15$ promo plan to have 2GB of data. Payment was successful and my account summary shows all details.I just moved to the US from Europe and have an unlocked iPhone 7, getting text and making calls works fine - data doesn't work at all.Even though my phone shows 4G a

Questions

 • More AT&T PREPAID Discussions

38

2

0

I bought an add-on for $20 to add 3GB to one of my member lines, but the data speed has not increased

I have a daughter who is in quarantine. She is in a locale with no wifi, so she is having to use her phone. She has run out of data for the month, so I bought an add-on for $20 to add 3GB of data. However she has seen no change in her data availability. Please advise

Questions

 • Account & Usage

16

1

0

AT&T threatening to non-renew month to month Wireless Broadband service agreements if it deems excessive use is contributing to congestion.

Is this threat due to the Pandemic? I thought ATT was simply going to throttle my data if I went over. Why would they cancel my account and forfeit the revenue they make from my account for a very minuscule amount of bandwidth increase on their robust network? Has anyone had this happen? What was yo

Questions

 • Wireless Account

19

0

0

Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

Questions

 • More AT&T PREPAID Discussions

199

2

0

0

Added Money for minutes, Plan Auto Renew Didn't Work

For years I've had a Nokia Lumia 635 with $40 auto-renew plan with 500 minutes and unlimited data and text. I ran out of talk minutes in the previous month of my plan, so I went to my online prepaid account and added $10. I did this one time before with no problems. This time, every time I made or r

Questions

 • More AT&T PREPAID Discussions

225

0

0

0

Wireless Data Usage

The warning popped up on my phone, and going to my account I see data being used at all times of the day and night. For example, it shows that 12738.0 KB was used at 2:17 AM on 02/05/2021. Why is this happening????  I very seldom use my phone for anything other than calls, to leave a VM, or a

Questions

 • Wireless Account

12

1

0

iPhone 5 Data Cellular Data Usage on WiFi

Not sure if others have run into this, but I recently received a text from AT&T stating that I was about to use all of my allocated data (IPhone 5) for the month. I found this odd as it was only the 3rd and I usually only use about 75% of my data in the entire month. I checked my usage on my account

Questions

 • Apple

10.6K

12

0

0

iPhone 8 Plus on Prepaid

I have the plan of $65. On the iPhone 8 Plus and the Data don’t work. I can call and texto but i don’t have data or internet. What I can do?

Questions

 • Apple

229

1

0

0

Added packages aren't showing up on my GoPhone

Hi,I've added 4, 1Gigabyte packages to my GoPhone account and only 2 are showing. Where are the other 2?Can you also tell me where I can see my actual data use, because when I check my account history I see no costs with the data usage.Thanks

Questions

 • More AT&T PREPAID Discussions

158

1

0

0

GoPhone Data for iPhone6

Hi Together,until now the shops, I have been, could not help me. I'm here (in he US) for 2 month and want to have data conection with my iPhone6 after I'll leave the office.In this case I'm searching for a prepaid data card and I don't need text and speech.Is it possible to use this card in my unloc

Questions

 • More AT&T PREPAID Discussions

464

2

0

0

Shady Advertising

Looking to upgrade my plan with "unlimited" data because 8 GB isn't cutting it. I'm paying $25 a month now, so I don't complain.I log onto AT&T to look at plans and see one for $40 month at 15GB, so not too bad, right?Yeah, until you realize that they default their pricing page to a plan that has 4

Questions

 • Wireless Account

21

1

0

Mobile Hotspot

So currently i have a $85.00 Mobile plan that gives me 10 gb of mobile hotspot which is on my multi-line account. I have a Netgear LB2120 and i want to switch my mobile plan to that modem. I bought a SIM adapter kit and i can put my currant SIM in there, but i'm not sure what i need to do in order t

Questions

 • AT&T Internet Plans

33

1

0

does ATT not need new custmors?????

I would Like internet where I live. However they say that I can not have it in my area . But my neighbor has DSL but I am in a place where it is not available for ME. But on the web site when I put in my address it says it is available in my area. It does not say but we stop at your neighbors house.

Questions

 • AT&T Internet Installation

116

2

0

0

Faster service desperately needed at my location. Fiber connection across the street from my hosue.

Good morning I am reaching out to try to find someone to actively get faster Internet service at my home. I have worked on this myself for over two years with no luck. I am 100% confident there is a fiber wire buried across the street from my house and I am told that it has plenty of space to be abl

Questions

 • AT&T Fiber Installation

17

2

0

How do I get my old LG G4 phone reactivated after 9/8/21?

I was sent a new phone that doesn't work and my old cell phone had it's service removed because it's not 5G capable. I cannot log into my AT&T account because I don't have a connected phone so I receive a verification code - even after entering my ID and password correctly. I don't care about yo

Questions

 • Wireless Account

12

3

0

Activating "nonstocked" data devices

I support a small nonprofit. We were donated two ruggedized devices which ARE certified on the AT&T network. They are data devices that mount in vehicles and provide wi-fi service so that medics and others can access the internet simultaneously.  I am trying to figure out whether I ca

Questions

 • Other Phones & Devices

7

1

0

Dead Zone in Hampshire High School; only for AT&T

Hampshire High School gets little to no service on AT&T providers in the building; Verizon works perfectly fine, with full bars as a matter of fact. AT&T, contrarily, hardly works at all, if it even does. I highly doubt it's an illegal jammer, as it would block Verizon as well, so what's goi

Questions

 • Apple

12

1

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

44

1

0

Missing address book backup

I just bought a new Samsung phone and ran through the backup stuff that it would do. I guess my old HTC Desire Eye was too old for any of the transfer software to work but I figured when I restored my address book it worked. It did not and the Desire Eye has geen factory reset. That phone was set

Questions

 • Other Phones & Devices

14

2

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.