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Digital Life Equipment Compatibility

Just curious if the hardware for these systems are proprietary or can they be used by another security provider?

Questions

 • Learn

845

3

0

master keypad is tempered

what does it mean? I changed the batteries in the master keypad and after that it says that the master keypad is tempered

Questions

 • Other

42

1

0

Keypad

Keypad says replace DLC battery but the app says my DLC battery is good

Questions

 • Troubleshoot

44

1

0

Closed

How to contact Digital Assistance Center?

I have a problem that's trying to be resolved and AT&T opened up a case for me a week ago. I haven't heard back yet and am having a hard time contacting them.I have my ticket number.Do they have an email or some easy way (not phone) that I can get a hold of them?Thanks.

Questions

 • Other

5K

1

0

Closed

Was is the physical address of AT&T Digital Life?

I am filing a complaint with the BBB and this information is required.

Questions

 • Other

2.5K

15

I need sensors

How to I get an additional sensor. One has fallen off, and I need to replace it.   Calling refers me to a web site.  The web site is unhelpful when it comes to ordering parts.

Questions

 • Learn

122

2

0

how to purchase replacement sensors for windows

how do i purchase replacement stick on window sensors from att digital life?

Questions

 • Learn

93

4

0

Procedures to connect my Digital Life smart thermostats after contract expires

How can I connect to my Digital Life Smart Thermostat after my contract ends?

Questions

 • Learn

113

1

0

Closed

Filing a BBB complaint

I plan on cancelling my digital life service and filing a BBB complaint by the end if today if I am not contacted immediately to resolve my issue. I have not had access to my services since Sept and my balance has been waived (rightfully so) until now, when a manager "Cary" told me she can't help me

Questions

 • Billing & Payments

1.4K

9

Key FOB / Replacement equipment

How do I get a replacement Key FOB?

Questions

 • Learn

76

1

0

Phone number

I have Att Digital Life alarm system. I’m looking for a phone number. Can anyone help? Thanks

Questions

 • Other

115

2

0

Armed Away

I set my alarm to away and it started to go off at 1:45 am. It stopped it self and my app didn't show any activity. I'm laying in bed terrified someone is in the house. Why would the alarm panel go off and then stop itself?

Questions

 • Device Troubleshooting

303

1

0

Where do I order additional Digital Life yard signs and window stickers?

As subject states: Where do I order additional Digital Life yard signs and window stickers? Anyone? TIA.

Questions

 • Other

1.2K

4

0

Accepted Solution

Official Solution

DLC Battery Blinking green

I replaced my DLC 100 battery a couple of days ago and the indicator has been flashing green since.  Dashboard does not indicate any problems but in the past the battery indicator stayed solid green.

Questions

 • Troubleshoot

105

6

0

Billing date

I need to change my billing date

Questions

 • Billing & Payments

58

3

0

Closed

AT&T Digital Life: Has anyone had a *good* experience?

We're set to have a fairly extensive AT&T Digital Life system installed in about a week (five cameras, four door locks, two smoke alarms, two thermostats, etc.). Since I've had some time between my initial purchase and the actual installation, I of course have done some research. In doing so, I've b

Questions

 • Other

3.3K

23

0

OUTDOOR CAM IS DARK

HiHas anyone managed to get their digital life outdoor cams to record better? i checked my recordings for the first time the other day and they are all pretty useless. so dark you cant make out anything. i read other posts and people are saying there was an update that caused the issues. Was this ev

Questions

 • Device Troubleshooting

780

3

0

Issue in connecting broadband

I got an email that "your broadband is not connected and it could be impacting the performance of the digital life." The instructions in the email do NOT apply to my bridge (attached photos) and when I call the number in the email, it connected me to sales. Please help

Questions

 • Troubleshoot

134

3

0

Digital Life Video Recordings

Beginning in November 2021 when I view captured video recordings on the Digital Life App, they are automatically downloaded to my phone to a folder named DL. I did not create this folder nor do I want every recording I look at saved.   I used to have to select a recording and then export it if

Questions

 • Learn

181

6

0

Accepted Solution

Official Solution

Digital Life - motion detection and pets?

We just had digital life installed but they talked me out of the motion detection because we have 3 cats...I've had a security system for 10 years and never had trouble so I found it odd that this brand new thing can't handle the pets...does anyone have the motion and have problems with pets?

Questions

 • Device Troubleshooting

7.2K

7

0

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