Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community

​​Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!​​ ​​Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem,

Questions

321.6K

45

Accepted Solution

Official Solution

no wireless connection on AT&T U-verse NVG589

Both broadband lights flashing red - have rebooted and reset unit several times

Questions

109

0

Accepted Solution

Official Solution

Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

Questions

6.5K

3

Accepted Solution

Official Solution

UVerse Request for Service

I have about 100+ neighbors who would love to switch to Uverse if you had service in our area. How can I request service come to our neighborhood?

Questions

265

3

0

Accepted Solution

Official Solution

How Do I get Uverse TV on my Block

I have filled out countless forms requesting a site survey. No one has reached out to me. I've spoken to countless reps via chat and over the phone that have given me conflicting information. I have ATT TV. NOT a fan. I prefer Uverse. I did have it at one time and had no problems. Unfortunate

Questions

119

2

0

Accepted Solution

Official Solution

Internet outage since yesterday evening??!!! Why

There has been an outage since yesterday evening. Why is it taking so long to restore? I am working from home and can’t do that without internet service

Questions

105

1

0

Accepted Solution

Official Solution

Questions about available residential UVerse bandwidth

Hi, one thing up front: I am not an AT&T customer currently,  I have two questions.  A) Your computers state that my address can only get up to 18Mbps internet service.  Is that truely a hard limit, and is it because I live in a condo (Heatherwood Condo Association, Ann Arbor, MI) where there are mu

Questions

2.1K

3

0

0

Accepted Solution

Official Solution

Smart TV setup

Do I need a receiver box for my Samsung Smart TV. If it helps it is powered by Tizen and is a 2020 model.

Questions

169

6

0

Accepted Solution

Official Solution

Need help with WiFi configuration

We have numerous problems with our Wifi (slow, smart devices keep getting lost, etc). We have a model 5288ACFXN U-verse router.  We only have Uverse Internet, not TV. We don't have any problems with wired connections. I'm hoping to disable the WiFi on our AT&T router and purchase a dedi

Questions

66

1

0

Accepted Solution

Official Solution

Battery for u verse.

My power is out due to a storm. The belkin battery is making a loud beep every 5 seconds. How do I shut off the noise? And if I shut it off, will my wifi be gone?

Questions

1K

2

0

0

Accepted Solution

Official Solution

UVerse App Doesn't Show Recordings

I have a Motorola G5 Plus running Android 8.1.1.  I have to login to the UVerse app every day2.  Recordings or scheduled recordings do not show. 3.  I have cleared the cache & data, uninstalled and reinstalled the app.

Questions

3.3K

3

0

0

Accepted Solution

Official Solution

Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

103

3

0

Accepted Solution

Official Solution

U-Verse Profile Issue

I have U-Verse TV (IPTV) and just "upgraded" from Internet 24 to Internet 25. Upon doing this, my modem resynched from the 32/5 profile it had been running for over 2 years to a new one that syncs at 27712 / 5553.  This means I've lost the overprovisioing I used to have to account for a TV str

Questions

135

3

0

Accepted Solution

Official Solution

PACE IPH8010 does not output sound

I have a PACE IPH8010 DVR connected via HDMI to a Sony STR-DN860 media controller which is then connected to a Samsung UN75JU641DFXZA television.  On Thursday, the Pace DVR stopped outputting sound.  I have tried changing the input of the Sony media controller used for the PACE DVR, as wel

Questions

258

1

0

Accepted Solution

Official Solution

Red X 3

A red x with a 3 underneath is showing on my tv. Please help!

Questions

191

1

0

Accepted Solution

Official Solution

NVG589 Gateway flashing red lights

All of the red lights are flashing on the gateway. Do I need a new battery?  

Questions

191

1

0

Accepted Solution

Official Solution

Orbi AX5400 mesh set up with ATT Uverse and having WAP issues with TV freezing

I just set up an Orbi mesh system with the ATT 5826 gateway. I have the gateway in passthrough mode and the Orbi is in AP mode.  I have 2 wireless receivers for Uverse and the WAP is connected to the gateway and not the Orbi.  The receivers are now freezing for a few seconds and doing thi

Questions

222

4

0

Accepted Solution

Official Solution

Picture not fitting TV screen

My picture is not fitting my Samsung TV screen it’s a new TV

Questions

75

5

0

Accepted Solution

Official Solution

Doea AT&T Internet Security Suite BLOCK Washington Post Subscriptions?

My WP subscriptions came trhough fine until a week ago. As one of the standard procedures, WP asks its customers to check w. own IP carrier if security features were changed.     Kindly help.  Thanks in advance.

Questions

63

3

0

Accepted Solution

Official Solution

Incorrect Billing Rates

I recently made changes to my services and was quoted one price on the phone but when I received the change order email the rate was for $40 more. I have called multiple times asking for written confirmation that the rate quoted over the phone is correct but they just say that they have no way to se

Questions

117

2

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.