Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.2K)

Relevance

Accepted Solution

Official Solution

Closed

Can't open ports on router 5268AC

I tried to open some ports to play multiplayer with an emulator on my router 5268AC but they remain closed. I already did a Factory Reset and also chose the device name instead of putting the ip for port forwarding, I also tried with Firewall off and Antivirus off but still doesn't work. I checked p

Questions

438

13

0

Accepted Solution

Official Solution

Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

Questions

5.1K

3

Accepted Solution

Official Solution

How to set a static DHCP lease on the Pace 5268AC router?

My client has U-verse with a Pace 5268AC router. One of his hosts requires pinholes, so that it can be queried from the internet via a mobile app. The host requires a fixed LAN IP address, which is in conflict with the requirement for the Pinhole configuration that it must be a DHCP host. The hos

Questions

318

4

0

Accepted Solution

Official Solution

Why did I lose my shows when I got a new U-verse DVR box?

I recently had to get a new DVR box for U-verse and lost all my shows. My friend had Comcast when she got a new box she did not lose any shows they were in the cloud. Does AT&T not offer this or have this it’s 2020??

Questions

121

1

0

Accepted Solution

Official Solution

Orbi AX5400 mesh set up with ATT Uverse and having WAP issues with TV freezing

I just set up an Orbi mesh system with the ATT 5826 gateway. I have the gateway in passthrough mode and the Orbi is in AP mode.  I have 2 wireless receivers for Uverse and the WAP is connected to the gateway and not the Orbi.  The receivers are now freezing for a few seconds and doing thi

Questions

186

4

0

Accepted Solution

Official Solution

Battery for u verse.

My power is out due to a storm. The belkin battery is making a loud beep every 5 seconds. How do I shut off the noise? And if I shut it off, will my wifi be gone?

Questions

1K

2

0

0

Accepted Solution

Official Solution

replacement set top box

replacement set top box doesn't match account settinge

Questions

108

1

0

Accepted Solution

Official Solution

Picture not fitting TV screen

My picture is not fitting my Samsung TV screen it’s a new TV

Questions

52

5

0

Accepted Solution

Official Solution

UVerse Request for Service

I have about 100+ neighbors who would love to switch to Uverse if you had service in our area. How can I request service come to our neighborhood?

Questions

261

3

0

Accepted Solution

Official Solution

New gateway box installed. Now TVs don't work!

A power spike killed my gateway, so ATT sent me another one. It powered up fine and transferred my settings. Internet and phone are working fine, but none of my TV boxes work. I assume ATT has to "authorize" them but I can find no way to do this online. The phone system just said "we are busy du

Questions

291

2

0

Accepted Solution

Official Solution

Install new Uverse TV box??

A couple weeks ago, the Uverse cable box that controls ONE of our TV's appeared to have gone south. I rebooted it a couple of times as well as rebooting the main cable box to no avail. I called Uverse support, they were unable to reach that box and sent me a new one.In the meantime, I did a hard res

Questions

462

1

0

Accepted Solution

Official Solution

PACE IPH8010 does not output sound

I have a PACE IPH8010 DVR connected via HDMI to a Sony STR-DN860 media controller which is then connected to a Samsung UN75JU641DFXZA television.  On Thursday, the Pace DVR stopped outputting sound.  I have tried changing the input of the Sony media controller used for the PACE DVR, as wel

Questions

229

1

0

Accepted Solution

Official Solution

on demand not updating

The On Demand has NOT updated Days of our Lives since JUNE 25th!!! This is an AT&T problem.  My friends with AT&T don't have it either.  My friends with Comcast DO have it!  I have reported this problem but nothing is being done about it!!  

Questions

472

7

0

Accepted Solution

Official Solution

voice controlled remote

Is AT&T finally offering voice controlled remotes for their Uverse TV (like Comcast does in Florida?)

Questions

77

0

0

Accepted Solution

Official Solution

Closed

How can my guide only show my favorite channels?

I want to limit the channels I see to ONLY the favorites I have programmed. Surely I do not need to click favorites in order to scroll thru them. I want all the other channels to disappear. Any trick to programming the remote for this outcome?

Questions

113

2

0

Accepted Solution

Official Solution

Why isn't the CW network in Uverse ON DEMAND

I cannot find CW Network on Uverse On Demand, why?

Questions

8.7K

1

0

0

Accepted Solution

Official Solution

Closed

Who do I contact regarding programming cancellations?

I need proper contact information concerning possible cancellation of programs we consider imperative to keeping our viewership

Questions

232

6

0

Accepted Solution

Official Solution

Loss of signal

My U-Verse goes out every night between 11pm and 2am. Sometimes just for a few minutes and other times for half hour or longer. Does anyone else experience these outages? Thank you!

Questions

185

7

0

Accepted Solution

Official Solution

audio synchronization

How to resolve lip sync problems.  

Questions

104

1

0

Accepted Solution

Official Solution

No Info Available

No Info Available on the bottom of the screen and the guide.

Questions

100

5

0

Not finding what you're looking for?