Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (696)

Relevance
Trade-in credits are not showing up on our bill

Recently upgraded 2 lines this past Nov. 2020 because of a Promo. Upgraded a 6s Plus to the new 12 (128 GB) and an 8 Plus to the new 12 (128 GB). Upon purchase of trade-in online, the 6s Plus to the 12 was quoted at $16.67/month for 30mo. The 8 Plus to the 12 was quoted at $1.67/month for 30mo.

Questions

 • Wireless Billing

215

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

447

1

0

Credits Not Applied to Account Five Months Later

I'm not really sure what to do here at this point, I'm hoping maybe I can get some direction here. In January of 2021, AT&T was running a promotion that you could get $700 off the value of a new iPhone when trading in an eligible device. I spoke to two chat reps and two phone reps who verified

Questions

 • Wireless Billing

57

3

0

Next Upgrade Nightmare

I upgraded my iPhone XS Max, to the iPhone 11 Pro Max, and I want to keep the XS Max. I owe $250 for the Next account balance, for the device I want to keep. I have no problem paying that off, except, when I go to "Manage device installment plans" it says that the contract has been upgraded, and the

Questions

 • Wireless Billing

693

7

0

0

used return label included with new device for the trade-in program...now what

So I recently upgraded to an iPhone 12 using the trade-in program for the iphone 8+ I had. The iPhone 12 came in a box that included a return label.  I used that to return the iphone 8+.  Two weeks later, i get a mailing kit to return the iphone and I read on the instructions not to use t

Questions

 • Apple

144

2

0

att cancels my orders

everytime i order online 5 minutes later i get an email stating att has canceld my order due to not being able to prove my identity what do i do?. can i upload a photo id or something?

Questions

 • Phone & Device Upgrades

18

1

0

Static IP Block purchasing

How do I go about this? My installation is scheduled for April 6th and I'd love to clarify pricing,steps, and installation before the technician gets here. I am currently ordering the Fiber 1000 internet service.

Questions

 • AT&T Fiber Ordering

192

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

49

1

0

I upgraded my iphone but it's under a wrong phone number

I upgraded my iphone but it's under a wrong phone number. Instead of upgrading my phone it ends up to be under my wife's number, which is in the same plan. The phone is already shipped out and I can't reach anyone for help.

Questions

 • Phone & Device Upgrades

770

2

0

Transfer apps to new phone

I have the new 12 Pro Max. I've been able to transfer my info from my old phone to my new phone but the apps on my old phone, didn't transfer.  All of the info I see mentions transferring data, phone numbers etc. but they don't mention apps.  Do the apps transfer with the mobile transfer

Questions

 • Apple

113

4

0

Moving ADI Equipment and Upgrade Cost

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

Questions

 • AT&T Fiber Equipment

9

2

0

Trade in phone sent back with new phone box and shipping label

We did a trade in on one of our devices and never received any information on what to do with the trade in. After about a week, we put the old phone in the new phone's box and used that return label. Now, over 10 days later, we have received a trade in package and shipping label, with an email the f

Questions

 • Apple

371

10

0

Phone Upgrade Website Error

I'm trying to upgrade my phone via the website. The account shows that I have an upgrade available, but when I click on the phone I want to upgrade, it returns an error telling me "something went wrong" and to "try back later".  It's been doing this for two weeks.  Same thing happens from

Questions

 • Wireless Account

121

1

0

Can my Huawei P20 Pro be upgraded to LTE?

I'm using my Huawei P20 Pro with Straight Talk (AT&T towers). The phone has dual SIM slots, only one is in use.  It appears the phone may be LTE capable, but is not currently compatible.  Is it possible to put a second SIM card in the phone that will make it LTE compatible?  This

Questions

 • Android

14

1

0

What is physically needed to connect new Uverse service to my home?

I have DSL (6megs) on a dedicated phone like and want to upgrade to 75M Uverse. Is the new service going to also use those phone wires and connect up the same way to a new box that has wifi and Ethernet? I am trying to find out if new wires will have to be run and what type?  Thanks.

Questions

 • AT&T Internet Installation

444

4

0

NEXT is a huge risk, and AT&T & Best Buy will not help.

AT&T's NEXT feature seems like a godsend for those people who are planning on sticking with the service for a while, but I have recently learned that there are great risks associated with this program. I have been a loyal customer with AT&T and pay them a great deal of money monthly between my mobil

Questions

 • Wireless Billing

16.6K

25

0

0

5G Wireless Unlimited Plans and older customers

My husband and myself was so looking forward to getting the iPhone's 12 Pro and Pro Max. But recently found out that the upgrade promotion did not include the Max. So I decided to get the Pro for myself also. We have the iPhone X's and was wanting to upgrade them. And also let me add we went to a AT

Questions

 • Wireless Account

144

2

0

Upgrade Reversal PLEASE!!!!

I went in to the store 4 days ago to get an upgrade in the store. The phone I wanted was not in stock, so the rep ordered it for me & it was to be delivered the next day. Within 30 minutes of leaving the store I noticed that he ordered the wrong color. I called 1-800-331-0500 & the 1st person I talk

Questions

 • Phone & Device Upgrades

909

2

0

Another reason why ATT shouldn't have the monopoly of our Gateways

Please google the name of the firmware applied last Sep/8, "11.13.1.533656-att". You'll find a bunch of AT&T Customers who have poorly configured their AT&T Gateway with a DHCP range within Public addresses range, leading to AT&T Routers to get confused and exposed their Gateway confi

Questions

 • AT&T Internet Equipment

70

0

0

can't upgrade my internet please help :(

I recently tried calling at&t to upgrade my internet plan, but they said I have the best one in my area. Mu upload speed is 0.78 and my download speed is 5. This is meant for 1 person but there are 3 people in this house. Can I do anything else to upgrade or can I not do anything? :(

Questions

 • AT&T Internet Plans

325

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.