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Gigabit Fiber availability in Campbell, CA (West San Jose)?

I have been speaking for AT&T for months about Gigabit Fiber availability in our area. Apparently, several folks in and around our neighborhood have access to Gigabit Fiber and I have been assured by several technicians over recent months that it is simply a cross-connect issue in our area and

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197

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Broken Back Glass

Hi all! I am on the ATT Next Upgrade plan. I am wanting to upgrade my device, but the back glass is broken. Everything else is in great working condition with no issues. I was chatting with ATT about this and received two different answers from two different reps: 1. They will accept it with the

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19.1K

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ATT PREPAID NETWORK DEVICES 2022

I found this list https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf of devices that should remain functional on ATT prepaid after the transition occurs.   Will the network allow devices that aren't on the list or is this list just a guide for what hardware

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245

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Seriously? A budget phone?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

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519

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New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

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248

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Want to switch phones.

I'm a bit over a month into a 2 year contract with an iPhone 5S, and would like to go to an iPhone 6 or  6+, how much would this cost me?

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868

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iphone 4s to iphone 5c

hi! i am renewing my contract, so i know there is a $40 fee there, but are there any other upcharges to my plan?  know when i first got my iphone, i had to upgrade my data plan or something (can't quite remember), should there be any similiar change in usage for the upgraded phone or will usage be s

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2.5K

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Updated prepaid G3 flip phone account to use my new 4G flip phone. Still get the 3G going away message. Why?

Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people.  Why is this still happening?  I just want to use my new 4G phone.

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90

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Installment plan make me crazy.

I had iPhone 6s Plus with att installment plan,was next 12/20.It has been finished on 2017.But I tried to upgrade online or att store.They said I only have trade in upgrade option,and they reps always said will eligible to upgrade next bill. For what,this phone paid off already,why I have to trade i

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267

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The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

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351

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No-Contract iPhone X and Upgrade Eligibility

Hi All! I'm interested in buying a no-contract iPhone X (paying full price) as a gift for a relative oversea. When I'm on the Apple.com site, it asks me for my AT&T account (I assume this is for eligibility checking?) Since I'm not upgrading my phone or anything, will buying the phone for a relative

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886

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What's going to happen to my previous promo bill credits when I do a new trade-in promo?

Current plan: 20 GB Mobile share value plan Current device Installment plans: 2 devices, iPhone XS max, 6 of 24 payments left. One device gets the BOGO monthly bill credit. My plan is to upgrade the plan to Unlimited data, which is eligible for the current trade-in($700 bill credit) promotion.

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281

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Do my husband and I need to upgrade at the same time?

My husband and I are on the same plan and are both due for an upgrade. I need a new phone, but he wants to wait. If, I get a new phone, can he upgrade at a later date, or do we have to upgrade at the same time?

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1.4K

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Purchasing a new iPhone without upgrading

I was curious, I want to get a iPhone 5c (i have a iPhone 4 currently). I know if I upgrade it on my mom's plan which im on I would have to up the price of our current data plan which is currently 10 GB between the both of us. We don't want to do that, so what I was wondering if I purchase an iPhone

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732

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Phone return after the upgrade?

If I upgraded my phone and keep the old one instead of turning it in what happens?

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61

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Is my Galaxy A50 phased out? Trying to change from 3G

I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the

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922

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Trade in my iphone for an other color?

I currently have an iPhone 6s Plus in space gray, I was wondering if I could trade it in for the exact same phone in rose gold

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2.5K

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"Shared Upgrade" on Legacy/Unlimited Data Plan with 2-year contract is more expensive?

I have a FamilyTalk 700 plan with unlimited data. Today, (December 27, 2015) concludes the 2-year contract on ONE of the phone lines -- the one that is not mine. Mine doesn't end until sometime in March.   I want an iPhone 6s now (not the Plus - still debating between 64 or 128, but probably the 128

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1.4K

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AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

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7.1K

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Upgraded phone online with Trade-in Promo

So, I ordered my new phone on AT&T's site as a Device Upgrade with the (then current) promo which requires me to trade-in my old device. I got the new phone and everything, including all the packaging and paperwork needed to send in my old phone. The instructions tell me to drop off my trade-in

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