
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people. Why is this still happening? I just want to use my new 4G phone.
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v
Questions
•
Account Features
Accepted Solution
Official Solution
I found this list https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf of devices that should remain functional on ATT prepaid after the transition occurs. Will the network allow devices that aren't on the list or is this list just a guide for what hardware
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the
Questions
•
Samsung
Accepted Solution
Official Solution
Hi - I currently have 2 phones on an older FamilyTalk Plan (550), one of the phones is an iphone 5s w/ grandfathered unlimited data and another is a simple flip phone (no data needed). I'd like to increase my minutes on the familytalk plan to the unlimited plan but still keep my grandfathered unlimi
Questions
•
Account Features
Accepted Solution
Official Solution
So I had 1 Gig fiber internet, which included HBO Max for free as part of the service. I HAD to upgrade to the 2 Gig internet as the 1 Gig was not supporting my work from home internet needs. I was constantly kicked from video meetings. Easy no problem to upgrade, I have to be able to do these meet
Questions
•
HBO Max Account & Billing
Accepted Solution
Official Solution
I currently have an iPhone 6s Plus in space gray, I was wondering if I could trade it in for the exact same phone in rose gold
Questions
•
Apple
Accepted Solution
Official Solution
Check on your upgrade options today! You don’t have to wait for that new wireless device you have been craving! That new phone or tablet can be yours in minutes. Not sure if you can? Here's how to check your Upgrade Eligibility! What does upgrading look like? Sign in to MyATT and select u
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Currently, we were a bit overprovisioned for 25, getting 30Mbps. That's nice, but if we're capable of going up to 50Mbps, I wouldn't mind it and it was basically free, so why not? At first I was told I would need a tech visit, but eventually they said it would just be a change they could make on
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I bought a new Samsung Galaxy j2 prepaid, at&t. I need to get the SIM number for AT&T online to update my device. I cannot remove the card! At least, not without an axe. So is there any other way to find this sim number?I have watched YouTube videos etc Any Help will be appreciated.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Brilliant. In every way. iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock yo
Questions
•
Apple
Accepted Solution
Official Solution
I just upgraded to AT&T Fiber 300 Internet from DSL 50. They replaced my BGW210-700 router which always worked fine with a BGW320-500 router. The router has a Blue Port which is 5G. I asked the AT&T guy who installed it if I could connect any device with a 1G ethernet adapter to it and he
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
How do I connect to the cloud to manage my account??
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I received an email from AT&T Support Service <[email scrubbed]> that reads as follows:Dear UserWe recently upgraded our Server to 500 GB inbox space. Please login to your user account to validate mail storage your outgoing mails won't be delivered by our server unless your email account is co
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
My mother is currently up for an upgrade, and has been for a couple weeks. She has a "dumb phone" so to speak, a pantech. I currently have an iPhone 4, purchased a year ago sometime in December. I am currently looking into upgrading my iPhone, most likely to a 4S, and giving her my 4. I don't need t
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I have the Iphone 6s and i have made 12 installments of 24 and i know that I am eligible for an upgrade but my phone broke so i was wondering 2 things: 1. Can i just get a phone and put my sim card in and still make my payments? AND 2. Can I trade in a different phone to upgrade?
Questions
•
Wireless Account
Accepted Solution
Official Solution
My 2 year contract is up and I'm thinking about waiting for the Galaxy S5 before upgrading. I'm wondering if there will be an upgrade discount on a brand new phone, and if so, around how much I can expect it to be. I know it's hard to guess, but what is AT&T's past history with discounts on phones
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Closed
Welcome to the big screens. iPhone XS features a 5.8-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock your iPhone, log
Questions
•
Apple