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U-verse TV Down - Troubleshooting and Things To Know From AT&T

Welcome to the U-verse TV Troubleshooting Hub! Your One Stop Shop For Your U-verse TV Needs!    Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which a

Questions

 • Watching U-verse TV

72.2K

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Insignia TV and Uverse Remote input button

I have an Insignia LED TV and although I've been able to program the Uverse remote to work for channel changing and volume, the TV input button does not change inputs on the TV.   I programmed the remote using the code search function because when I tried to input a code manually (after holding down

Questions

 • U-verse TV Equipment

1.5K

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is JOY *** a real person? - WORST CUSTOMER SERVICE EVER!!!

If Joy  is indeed from the Office of the President of AT&T, she truly doesn't care that she has deeply offended a customer.  I am thinking she is either the worst customer service employee in the universe, she won't fix my problem without talking to me or she wants to deny that I have sent my phone

Questions

 • Wireless Account

454

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Sound Turns Off when fast forward/rewinding after update

Our TV has been having sound issues since the most recent update. Like many of you, our sound was very low after the update, and I have been able to fix that issue. However, whenever we use the DVR and either fast-forward or rewind, the sound cuts off and will not come back on unless we turn the TV

Questions

 • U-verse TV Equipment

341

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Baby TVHD channel?

When did this come to channel 1398?   [Subject edited for better exposure]

Questions

 • Watching U-verse TV

1K

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Poweer outage cauded DVR to not be available until May 2015 firmware update

My mother was watching a recording on the DVR, and local power went out for a few moments and came back on. when she turned the STB and TV back on, she noticed that the dVR was not available. it took a little detective work, but when I allowed the network to apply the May 2015 firmware update, the D

Questions

 • U-verse TV Equipment

424

2

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AT&T-DirecTV-Uverse Complaint

I got sold a DirecTV package that was cable and Internet that couldn’t meet its commitment and criteria for what I signed up for. I canceled the service and was charged for early termination fees. I canceled right away once all the techs came out to my home on multiple occasions to see if they could

Questions

 • U-verse TV Account

138

1

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The Most Daring Hours of TV ... Ever

"It's OK, we don't have to talk".   So began the most recent episode of Sam Esmail's Mr Robot. And it was followed by – well – nobody talking. 405 Method Not Found contains just two lines of dialogue, bookended by one of the most spectacular – and least chatty – episodes of the series yet.   Rid

Questions

 • TV shows

603

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WatchTV - Device and Browser Troubleshooting

WatchTV Solutions & Troubleshooting Steps Can't stream? Not to worry, we have some easy solutions that you can try below.   Ever forget your password? We sign into so many sites it's hard to keep track of them. Reset your AT&T Password now.    WatchTV Solutions &

Questions

 • Streaming WatchTV

351

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audio delay on NBC - missed the entire golden globes, 30 min on the phone with ATT, no help - ATT has the worst costumer service.

I have been trying to watch the golden globes and it's impossible due to the audio delay. Tried to call ATT costumer service, talked to 3 different people, and the last one just left me on the phone. Wasted 30 min on the phone and missed the complete show. Every time I try to watch something live us

Questions

 • Watching U-verse TV

6

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Promised a TV if we switched from Charter to UVerse..Never received the TV

We were told that if we changed everything over from Charter to Uverse we would recieve  a free TV.  My husband called one month after we had the Uverse service to get the TV, just like the had asked.  My husband was passed around to about 10 different people, each not knowing what he was talking ab

Questions

 • U-verse TV Equipment

269

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Oct 7 2014 Uverse Update?

I was on my way to work this morning and my wife sent me a picture of Uverse updating. Does anyone know what was included in this update? Does ATT post update release notes anywhere for the public to view?

Questions

 • Watching U-verse TV

3.2K

10

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Moving an AT&T U-Verse TV.

So, I have a U-Verse TV that I'd like to move to my room. I don't intend to watch TV on it; I'm only using it for Video Games. Is there a procedure to this or can I just set it up in my room?

Questions

 • U-verse TV Equipment

427

6

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Can Anyone Fix the UVerse App?

I have to login to the UVerse app every day.  In a previous post, I thought we had it fixed, but it only stays fixed until I turn my cellphone off and back on.I have cleared cache & data, stopped the app, uninstalled and reinstalled the app and made sure app is connected to DVR and phone used as a r

Questions

 • Watching U-verse TV

350

2

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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

30

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CANCEL U-VERSE BUT KEEP WIFI

I want to cancel cable, and keep wifi. very simple. can someone walk me through how to do this myself since i cant get an actual human on the phone. my bill is 100$ more, yet my uverse has not even been working for weeks . "uverse is unavailable at this time", i tried everything. i want it entirely

Questions

 • U-verse TV Account

37

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voice activation for vision impaired

Is there a remote control available for UVerse for use by the visually impaired? I see them for sale and want to purchase the correct model.  Thanks!

Questions

 • U-verse TV Account

10

1

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UVerse TV App Watchlist

I cannot figure out how to add movies that I am subscribed to to my watch list on my Android cellphone.  I selected the star next to the name of the movie, but it does not show up in the watch list.

Questions

 • Watching U-verse TV

297

0

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Account Suspension Stopped - Charged for Service

I had to suspend my service over 6 months ago due to a house fire. 5 days after the fire I called to suspend the service. Apparently the agent told me that the suspension only lasts 6 months. So now you're charging me $230/mo. claiming that the charges are valid because the agent told me during t

Questions

 • U-verse TV Account

13

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Account NUmber

Good Evening, I am trying to find my account number. My fiance is in the hospital and I need to know what his account number is and to verify that our ATT bill has been paid. I have spoken to one of your representatives and he did all he could to help me (including putting in my fiance's phone n

Questions

 • Wireless Billing

21

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