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Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

Questions

43

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*** Poor Cellular Service in the Coos Bay Oregon Area ***

In the last few months, my iPhone 13 Pro has been struggling with data service in the Coos Bay Oregon area. I keep modifying my cellular settings to help compensate for the issues.  I wonder if someone has insight into why this may be in our location. 

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19

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Report slow service in my area LTE

Hi I'm using Samsung Galaxy S10 Plus and in my area is very slow speeds. My zip is 55963

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14

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"other Dos Attacks"

I recently have been having large slow downs in my internet speed. I was told by an AT&T tier 2 tech that the reason is that the logs show that there are numerous "other dos attacks" hitting my IP address and thus my internet speeds are slow.  I asked him how we could fix this and he said

Questions

488

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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73

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[HELP] Gigabit download speed unbearably slow 8pm to midnight

Hi. If anyone has any insight on this issue I would greatly appreciate it. Its been nearly 2 months. For my tests I have 1 desktop PC hardwired into the router with the router's wireless radios disabled. No other devices are connected. I use https://www.att.com/support/speedtest/. My speed tests are

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3K

8

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Wifi range and signal strength

I just had fixed wireless installed in my home. The installer put it in the basement toward the middle of the house. When I checked internet speeds, I noticed the speed near the modem was over 20 Mbps Download and only 8.42 Mbps in my office (where I need the speed). Is there a repeater I can use

Questions

88

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30 Mps speed for 300 plan

Anybody experiences the issue I have?My plan is 300 Mps but my speed test results never get close to that.Most of the time is around 30 - 50 Mps.Restart the gateway (Arris), turn off all devices in the house but my phone, I still get the same speed. Sometimes, it  goes up to about 60 Mps. The highes

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600

2

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Who is Upset with the Military Support?

I phrased it as a question so others could share. I am active duty and deployed and have had an absolute AWFUL time with the AT&T support team. My account was locked several times, despite the fact that I was inputting all of my information correctly, I couldn't submit an unlock request over my

Questions

40

6

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AT&T Internet "Basic 1.5"... isn't

July 20, 2018July 28, 2018Running an NVG589, Dell ethernet-connected desktop, I5 processor, 12GB RAM, connected via Cat5 directly to the outside box. Service has been degrading at least over the past year (tested 1.18 in May 2017) - and worse since early May 2018.    AT&T tiers p

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914

3

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Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

91

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Internet issues when using Netextender- Hardwired speeds go from 700/300 to 5/20...

Just in the last month, when I connect to work VPN through netextender, our 1GB internet comes to a crawl, will be around 700up/300dn with a ping of 15ms and then connect to netextender and it will be around 5up/20dn and ping around 200+.   I have done a ton of research on forums, found some

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82

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When will ATT release a new gateway to replace Arris BGW-210?

I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.

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646

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Cell Service Issues

Hi AT&T, we moved apartments 6 months ago, and finally had AT&T service of a whopping 3 bars (our last place had none, for 2 years), there is a neighboring building being constructed, which is now on floor 2 of 6 of construction and our cell service is now down to 1 or 0 bars. How does AT&a

Questions

74

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Closed

Business account overcharge - Despite 5 months of phone calls, overcharged $900 even after renewing a contract

I managed our building's small HOA and our contract was up for renewal in August of 2023. July 2023 ---> I called to renew and it was aligned and accepted: Ref ID: C34727672 September 2023 ---> I then noticed that my bill increased and it stated that I was no longer a contract customer so

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21

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iPhone 13 Not Loading ANYTHING

I have an iPhone 13 that I bought about 2 months after it released. I have had no problems until the last 2 weeks when every single website, app, or iMessage has trouble loading or sending. It's gotten so bad the "send as text message" struggles to send. I have an unlimited plan, I've switched b

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58

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iPhone 15 pro preoerder

So I preorder the iPhone 15 pro a few days before release. I’ve heard att stores have already gotten the 15 pro in store and been selling em. I was wondering why it takes so long for shipment. Says October 6-October 20th. I was honestly hoping for it to be ready for pickup for release day which was

Questions

92

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PS4 internet speed

My ps4 is running at 1/4th the speed my internet can run. I have been working on this issue for almost 12 hrs now. When you look up ps4 speed issues on the playstation website the last page says to open ports TCP: 80, 443, 3478, 3479, 3480UDP: 3478, 3479 But, when I try to open the port I get th

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396

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Several issues with new fiber line (Speed issue, router issue, WIFI issue)

We just recently moved over from Spectrum as soon as fiber was available in our area (Direct TV stream and Internet using a BGW320-505 gateway), and I'm seeing several issues. I apologize for the lengthy post. 1) I'm supposed to be seeing 1000 up and down (which I "do" on the smart home app whic

Questions

298

9

So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

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174

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