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Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

68

2

0

Easement

You put a box on my property and my property does not have an easement. I need the box to be removed.

Questions

 • AT&T Fiber Equipment

18

1

0

Feedback for International Calling Plan

I personally call Zambia from the USA regularly, and paying $15/month + $1/min is too much. There should be another plan that charges more per month, $0 per minute. Or pay per country. How can customers provide feedback for the new (as of 4/4/21) $15/month international calling plan?

Questions

 • Wireless Account

18

2

0

Can't log into account

Hello. I need to be able to log on to my account on my pc but it's asking me for a code to be sent to my phone. My phone is currently inoperable due to maybe water damage and there is no other way I can log on to my account. Is there any other way?

Questions

 • Apple

9

1

0

What number do I call??

What number do I call to change my phone number if I have a AT&T Prepaid account, Help please? Thanks!

Questions

 • Plans & Features

19

1

0

Past 60 days but I need voicemail box

I’ve been on hold for over half an hour. I need help adding my voicemail box. Can I do this without reaching out to someone?

Questions

 • Wireless Account

9

1

0

Cut my service off, charged me over 1K (for services not used), and reneged on the payment agreement. I’ve been a customer over 20 years

Here are my issues, and I’m a ready to file in small claims court, as well as go to the news media. Currently, I am on unemployment awaiting my return to work date. I lived in Columbus Ohio last year, and cancelled my tv/internet bundle because I moved to DC. Although there has been 0% usage for a

Questions

 • Wireless Account

26

5

Hacked account

I want to reset account passwords my exboyfriend got access and changed everything help please. Transaction id  834941d9dbcaa873-000000006fc78878-000000006077c2e4

Questions

 • AT&T Internet Account

7

1

0

Haven't had good service in over a month and terrible customer service

I have called AT&T six times and spoken to numerous representatives. All promise the 'network disruptions' would be fixed by x date.. only to still have little to no cell phone service for phone calls or internet. They've given me four different dates, extending the date each time I call. I've been

Questions

 • Network Coverage

12

2

0

Does att gigabit internet covers aguas buenas Puerto Rico area? If not, what can I do to get my service around there ?

I want to know if in Aguas Buenas Puerto Rico the internet service that AT&T is offering is avialable. But if not I just want to know what can I do to tell at&t or someone to bring their service in my house. Thank you !!!!

Questions

 • AT&T Fiber Equipment

9

1

0

Switching carriers

I currently have sprint, I’m thinking of switching to att. But I only need 2 of the 3 lines on our plans bought out. Is that possible?

Questions

 • Phone & Device Upgrades

13

1

0

Modem continues to stop providing wifi

my wifi stops or looses connection intermittently. I am working from home and often on video-calls - and they drop. I need a new/best possible modem sent to me. I cannot get through to speak with anyone when I call. This is severely impacting my ability to conduct business.

Questions

 • AT&T Fiber Equipment

32

1

0

Not getting all calls and text incoming and outgoing

For the last month I would say my phone has been completely crappy. Where I live I've always gotten great service inside and out. Month ago I just started getting no service symbol on top of my phone or be in middle of loading something and tell me I have to sign in to att network. As weeks have we

Questions

 • More AT&T PREPAID Discussions

10

1

0

ATT are thieves, liars, and unaccountable for their actions

@ATTmobility       Att must be famous for doing this as I have been on the phone with them a total of 12 hours plus had to drive to the store where I turned my phone in because the customer service representative said I was lying and that the stores could not accept the trade in and t

Questions

 • Phone & Device Upgrades

26

4

0

Internet Interruptions Daily

Essentially, while watching programs or shows while streaming through the AT&T box the internet stops and comes back after a few seconds.. This happens sometimes once and others it may do this continuously for 30 minutes (longest I have experienced was 2 hrs). My AT&T box is hard wired to th

Questions

 • AT&T Fiber Equipment

14

1

0

Canceling with AT&T

I am writing to AT&T about why I am choosing to terminate my services.  I traveled to Asia for 2 weeks on November 10-25, 2018. During this time, I was alerted a text message from AT&T that I had incurred international data roaming charges exceeding $180 and was told to call AT&T right away. This da

Questions

 • Wireless Billing

565

1

0

0

DK IMSERVER CELLULAR SUBSCRIPTION

I HAVE DOOR KING FOR MY BUSINESS GATE ENTRY. THE SOFTWARE WILL NOT LET ME SEND NEW GATE CODE INFO TO THE SYSTEM IT SAYS IT COULD BE BECAUSE I NEED A ACTIVE SUBSCRIPTION FOR THE CELLULAR, VOIP OR POTS. SO WHAT IM TRYING TO DO IS SEE IF THERE IS AN ACTIVE SUBSCRIPTION SOMEWHERE AND IF NOT I NEED TO PU

Questions

 • Other Phones & Devices

11

1

0

Switch phone back

I have a straight talk phone but I also have an account with AT&t and a number that I'm paying for that's not being used could I please transfer the number to this phone and continue to use my service thank you

Questions

 • Android

11

3

0

How do you set it up for when in a couple of days?!.

Good timing

Questions

 • Wireless Billing

7

1

0

Who to contact to have fiber one extended to our street

neighborhood  1 mile up the road had fiber 1 installed. We only  have hard wired internet,  25mgb speed. Please provide  me contact department to call to discuss  having  this service  extended to area of new homes, zip is 37774

Questions

 • AT&T Fiber Installation

18

2

0

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