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Strange email asking for confirmation for replacement process for my phone (that I never initiated)

I keep getting emails (4-5 this past two days) saying the following (I did not make any changes to my account, nor did I ask to get my phone replaced). Now I can't log into my account. Can somebody help?  (I'm not in the country right now and can't get in contact with AT&T support) You’re almost don

Questions

 • Wireless Account

220

3

0

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AT&T Internet 300 Free Gateway for Online Orders - Holidays Offer

I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order.

Questions

 • AT&T Fiber Ordering

41

1

0

Unlock iPhone

I bought an iPhone from a AT&T client, after 15 days he called AT&T and told the iPhone was lost/stolen so AT&T listed the IMEI in the blacklist and now I am unable to use the SIM card in the iPhone. I have text messages, money transfer to his bank account, box of the iPhone, .... . I

Questions

 • Other Phones & Devices

151

11

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bogus collection notices from AT&T MOBILITY

My dad is getting bogus collection notices from AT&T. His account is long closed and paid. I paid the 1st collection company "Enhanced Recovery Company, LLC" $77.85 on 12/1/14. He got another notice from "EOS CCA" on 12/17/14 for $242.28. And again from "AFNI" on 6/28/15 for the same amount. PLEASE

Questions

 • Wireless Billing

2.4K

2

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Has anyone been able to get bill corrections caused by DECEPTIVE DISCOUNT OFFERS?

While shopping for new phones and new service I put 2 iPhones in my cart and it showed a base cost for 2 lines of Unlimited Starter for a base price of $60/line. I believe there might have been a discount for getting 2 lines, but not sure.  In any case there was no mention of an assumption tha

Questions

 • Wireless Billing

98

12

0

Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

 • Account & Usage

25

1

0

Received Blacklisted phone? Any idea how to fix?

Hello I got an iphone 11 pro max recently and it would not let me put my number on it and i soon learned the imei is black listed how can i fix this? Is it fixable or did i get scammed?

Questions

 • Apple

36

1

0

Fake email

I just got this e-mail a few minutes ago:   AT&T! Yahoo <[email scrubbed]>   Dear User,  We are closing all old version of Your Mail Box as from today. Tap below to get a more organized mailbox to avoid being deactivated. UPGRADE NOW TO THE NEWEST VERSION Thank You.AT&T! Yahoo----Mail Supp

Questions

 • AT&T Internet Security

94

1

0

AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

 • AT&T Internet Plans

239

2

0

Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

Questions

 • Wireless Billing

45

2

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

 • Wireless Account

40

2

0

Fraudualent account opened by ATT agent and ATT doesnt resolve the issue for 8 months

ATT sales consultant K. S. (hereinafter i will not write the names but just initials of ATT personnel in order not to provide their private info) from the Att store # 121409  took my ssn and driving license to open new att account for me. Im still using the account that he opened for me. However, as

Questions

 • Wireless Billing

162

1

0

0

You could not possibly have worse customer service

I called customer support months ago when a promotional rate on my internet ended. I was not expecting to renew that rate, but wanted to drop from the 1000 Mbps tier to the 300 or 500 tier to save a little on my monthly charge. The clearly outsourced rep told me that it was not possible for the rep

Questions

 • AT&T Fiber Account

61

2

At&T "Thanksgifting" rewards program ongoing problems.

when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication erroraccess_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with

Questions

 • AT&T Internet Plans

97

16

0

ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

 • AT&T Fiber Account

70

2

0

I was promised a $200 reward card for starting service. I then entered the code on the reward site, and it states "reward disqualified".

Dear Wendy Swan,Congratulations! Your recent purchase of AT&T servicequalifies you for a AT&T Visa® Reward Card*.It’s easy and quick to claim your reward online.Just follow these steps: I did so, and the reward has been "disqualified" FOR NO REASON. I will PROMPTLY disconnect service as

Questions

 • AT&T Fiber Account

238

0

0

AT&T Not honoring promotion "GET4KTV"

Writing this message as a PSA: if like me you find yourself at the end of your patience trying to redeem the sign-up offer that ATT was running in February 2019, please make sure you file a complaint about ATT's deceiving promotional practices with the Better Business Bureau.https://www.bbb.org/cons

Questions

 • AT&T Fiber Ordering

485

3

0

0

House burned down in November, canceled the line. Getting a 200$ bill every month. They will not ca

Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got

Questions

 • AT&T Phone Account

208

1

0

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

40

0

Free phone promo not honored

I added a new phone line upon the free phone promotion on iPhone 8 64GB in early October 2019 via AT&T app. After 3 months when credit starts to kick in, the third bill only shows $10 credit instead of an amount equaling to the monthly installment of $15 on the phone. I called customer service and t

Questions

 • Wireless Billing

112

2

0

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