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Who is responsible in AT&T for Customer Issues Resolutions?
UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.
Questions
• Other Phones & Devices
Horrible AT&T Driver backs up traffic while playing on his phone.
You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g
Questions
• Community lounge
Unlocking: Current status - IN-PROGRESS more than 2 weeks
I am unlocking my old device iphone 6s unlock recuested but Current status - IN-PROGRESS more than 2 weeks I cant find support chat (I cant talk, I have speach problem )
Questions
• Apple
Ip addess
Someone is using my wireless service to connect to my security DVR. How can I find the IP address of the user?
Questions
• AT&T Internet Security
Problem with S-10 Remote
I use an S-10 remote to simultaneously power a TV, AT&T U-verse DVR and a Pioneer receiver, to which are connected five speakers. The remote performed reliably until a power failure a while ago. Since that time, the S-10 remote will not consistently turn on the sound on the receiver, even though the
Questions
• U-verse TV Equipment
Worst customer service of my life- dishonest and unresponsive
I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into
Questions
• AT&T Internet Account
Re: RC71 Remote Stopped Functioning in RF Mode
I have the same remote and the same problem, but doing a reset of the genie didnt work for me. I have also tried all the resetting and reprograming steps too.
Questions
• 2017
Remote code for VIP 1200 receiver
having problems with my S10-S4 remote (I have to press buttons hard and. multiple times, even after changing the batteries ) and want to to use an older RC64R I still have. I can’t find programming codes for the receiver though. Any help?
Questions
• U-verse TV Equipment
need to "unzoom" picture - zoom menu choices not avail
My TV picture seems like it is zoomed in - the edges are cut off. I try clicking the Enter/Zoom button on my remote and get an Options menu, but none of the options have anything to do with the display. I have an HD TV but do not have HD cable. Not sure how to correct my display. Any suggestions?
Questions
• Watching U-verse TV
Uverse remote
I replaced a tv with bigger one recently. However my UVerse remote does not turn it on. Only remote for Roku tv works. It takes me several steps to get the tv on. Pressing power button on Roku remote turns on, scroll to the right for the cable image, press enter. They I have
Questions
• U-verse TV Equipment
collections when i have not had att lety alone have an att account on my credit report as having an account
what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection
Questions
• AT&T Internet Account
Unlock blacklist
Good afternoon, I recently bought an iphone on ebay, when I received it I went to your website to unlock it but I think it is on a blacklist .. Can you please help me unlock it so that I can use it in Portugal? Thank you,
Questions
• Apple
NVG589 Can't Remote Desktop
So I had cable internet and used my RT-N56U and had no trouble using Remote Desktop to connect from my laptop to my desktop within my own network. Today I got setup with AT&T 18mbps and the Motorola NVG589 router and can't connect using Remote Desktop. I've confirmed the IP address is correct, and e
Questions
• AT&T Internet Equipment
Track messages or calls on my kid's smartphone?
Recently, I began to notice that my teenage daughter doesn't behave as usual. It seems to me that she is hiding something, and of course, it negatively affects our relations. I would like to say right away that we have always trusted each other, but the problem is that she is clearly hiding somethin
Questions
• Android
Remote access to personal router
I am new to ATT Uvers. ATT states I must use there equiptment and gave me the NVG589 Gateway/Router. I put it in Bridge-Mode(gateway), to allow my personal router (linksys) the ability to do all the work. Okay, The bridge-mode portion works fine, internal devices work fine, wired and wireless. Probl
Questions
• AT&T Internet Features
VPN Connection Error
I occasionally work from home by connecting to my work computer by VPN. I have issues connecting to my VPN and when I am able to connect into the VPN, I work for the about 45 minutes and my connection drops when I am hardwire and by wifi. The message I receive is: ERROR: "The L2TP-VPN server did
Questions
• AT&T Fiber Equipment
U-Verse S30-S1B Remote and Sonos Beam?
I purchased a Sonos Beam sound bar and can not get the U-Verse S30-S1B remote to connect to it. Does anyone know if this is possible? The Sonos app has a remote link tool and it starts by asking me to press Volume + once and it detects that, but the next step is to press Volume + 3 times and it will
Questions
• U-verse TV Equipment
How to check whether or not I can have both Comcast and AT&T internet at the same household simultaneously
How to check whether or not I can have both Comcast and AT&T internet at the same household simultaneously? I currently am on a Comcast internet plan which has outages intermittently and I'm trying to explore adding AT&T internet onto my household on top of my Comcast internet in order to ha
Questions
• AT&T Internet Installation
HBO Max What happened to the restart button?
The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d
Questions
• Watching HBO Max
uverse dvr/remote issue
Not sure if this has been posted before, searching doesnt seem to yield any results or im not search the terms etc. Anyway, the issue i have is when you push buttons on the remote the dvr recieves the input twice. For example, i can press page up while in the guide, one time and the guide will flip
Questions
• U-verse TV Equipment