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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

571

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

13

1

0

Unlocking: Current status - IN-PROGRESS more than 2 weeks

I am unlocking my old device iphone 6s unlock recuested but Current status - IN-PROGRESS more than 2 weeks I cant find support chat (I cant talk, I have speach problem )

Questions

 • Apple

56

1

0

Ip addess

Someone is using my wireless service to connect to my security DVR. How can I find the IP address of the user?

Questions

 • AT&T Internet Security

28

2

0

Problem with S-10 Remote

I use an S-10 remote to simultaneously power a TV, AT&T U-verse DVR and a Pioneer receiver, to which are connected five speakers. The remote performed reliably until a power failure a while ago. Since that time, the S-10 remote will not consistently turn on the sound on the receiver, even though the

Questions

 • U-verse TV Equipment

256

4

0

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

33

0

0

Re: RC71 Remote Stopped Functioning in RF Mode

I have the same remote and the same problem, but doing a reset of the genie didnt work for me. I have also tried all the resetting and reprograming steps too.

Questions

 • 2017

107

0

0

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Remote code for VIP 1200 receiver

having problems with my S10-S4 remote (I have to press buttons hard and. multiple times, even after changing the batteries ) and want to to use an older RC64R I still have. I can’t find programming codes for the receiver though. Any help?

Questions

 • U-verse TV Equipment

20

2

0

need to "unzoom" picture - zoom menu choices not avail

My TV picture seems like it is zoomed in - the edges are cut off. I try clicking the Enter/Zoom button on my remote and get an Options menu, but none of the options have anything to do with the display. I have an HD TV but do not have HD cable. Not sure how to correct my display. Any suggestions?

Questions

 • Watching U-verse TV

3.7K

3

0

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Uverse remote

I replaced a tv with bigger one recently. However my UVerse remote does not turn it on.  Only remote for Roku tv works.  It takes me several steps to get the tv on.  Pressing power button on Roku remote turns on, scroll to the right for the cable image, press enter.  They I have

Questions

 • U-verse TV Equipment

104

3

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

143

3

0

Unlock blacklist

Good afternoon, I recently bought an iphone on ebay, when I received it I went to your website to unlock it but I think it is on a blacklist .. Can you please help me unlock it so that I can use it in Portugal? Thank you,

Questions

 • Apple

107

7

0

NVG589 Can't Remote Desktop

So I had cable internet and used my RT-N56U and had no trouble using Remote Desktop to connect from my laptop to my desktop within my own network. Today I got setup with AT&T 18mbps and the Motorola NVG589 router and can't connect using Remote Desktop. I've confirmed the IP address is correct, and e

Questions

 • AT&T Internet Equipment

966

1

0

0

Track messages or calls on my kid's smartphone?

Recently, I began to notice that my teenage daughter doesn't behave as usual. It seems to me that she is hiding something, and of course, it negatively affects our relations. I would like to say right away that we have always trusted each other, but the problem is that she is clearly hiding somethin

Questions

 • Android

109

3

0

Remote access to personal router

I am new to ATT Uvers. ATT states I must use there equiptment and gave me the NVG589 Gateway/Router. I put it in Bridge-Mode(gateway), to allow my personal router (linksys) the ability to do all the work. Okay, The bridge-mode portion works fine, internal devices work fine, wired and wireless. Probl

Questions

 • AT&T Internet Features

1.1K

2

0

0

VPN Connection Error

I occasionally work from home by connecting to my work computer by VPN. I have issues connecting to my VPN and when I am able to connect into the VPN, I work for the about 45 minutes and my connection drops when I am hardwire and by wifi. The message I receive is: ERROR: "The L2TP-VPN server did

Questions

 • AT&T Fiber Equipment

98

2

0

U-Verse S30-S1B Remote and Sonos Beam?

I purchased a Sonos Beam sound bar and can not get the U-Verse S30-S1B remote to connect to it. Does anyone know if this is possible? The Sonos app has a remote link tool and it starts by asking me to press Volume + once and it detects that, but the next step is to press Volume + 3 times and it will

Questions

 • U-verse TV Equipment

1.4K

1

0

0

How to check whether or not I can have both Comcast and AT&T internet at the same household simultaneously

How to check whether or not I can have both Comcast and AT&T internet at the same household simultaneously? I currently am on a Comcast internet plan which has outages intermittently and I'm trying to explore adding AT&T internet onto my household on top of my Comcast internet in order to ha

Questions

 • AT&T Internet Installation

1.7K

1

0

HBO Max What happened to the restart button?

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

Questions

 • Watching HBO Max

5K

2

0

uverse dvr/remote issue

Not sure if this has been posted before, searching doesnt seem to yield any results or im not search the terms etc. Anyway, the issue i have is when you push buttons on the remote the dvr recieves the input twice. For example, i can press page up while in the guide, one time and the guide will flip

Questions

 • U-verse TV Equipment

2.3K

11

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