
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Several iPhones ago, my visual voicemail automatically transcribed to text without any in depth set-up activation needed on my end. Now, not only has this feature seemingly disappeared from my previous iPhone 11 and now my current iPhone 13 Pro, but I'm also not able to troubleshoot the issue. Any t
Questions
•
Device Features
Accepted Solution
Official Solution
I wish to add additional ringtones to my android ATT Radiant Core U304AA cellphone
Questions
•
Android
Accepted Solution
Official Solution
I purchased new phones and transferred lines from Verizon at an AT&T store and was told the packaging and shipping would come with the phones. The phones arrived without anything to send in the trades. How do I get the necessary packaging and shipping labels?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I have wireless home phone, and was sent the new IFWA-40 to replace the old 3G unit. That's fine. Technology moves on. So I set it up and hooked up the cordless phones. They all get a lovely dial tone. So far, so good. The trouble arises when we try to make a call or someone tries to call us. Fro
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work. Contacted AT&T and used their suggestion to restart Network Settings and/or take th
Questions
•
Apple
Accepted Solution
Official Solution
Closed
Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot
Questions
•
Samsung
Accepted Solution
Official Solution
My name is Vínicius and I'm from Brazil, I've never left my country. I've had my current cell phone (UMIDIGI A9 PRO) for at least 3 years and it's never had any problems but for a while I stopped receiving SMS out of nowhere and tried to fix it on my own and reset my cell phone. To my surprise it go
Questions
•
Android
Accepted Solution
Official Solution
I changed the messages settings to turn off group messages, but they still appear as grouped. I would like to see the messages as separate, in chronological order. How to fix, please?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
please give me what I need to unlock my bootloader. U allow network unlocking to allow us to go to a different carrier, so Y make it so the bootloader is locked. Just doesn't make sense to me. I bought my phone outright so a bill is not the problem. my phone and account are prepaid so there should n
Questions
•
Device Features
Accepted Solution
Official Solution
I have used my call blocking feature, *62, a lot, evidently. When I tried to use it today to block a number, I was told that my Call Blocking is full for my home phone. How do I fix this? Thanks. Pat Berne
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
I want to get off of our family plan, but the primary account holder and I are not in contact. LIKE AT ALL. How do I get off and get my own line? Also will I be able to keep the same phone, and start the new line?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I'm in a townhouse, with two POTS pedestals near each other (one on the side of the building, the other in the yard). I have noticed that they usually leave the pedestal covers ajar. Why? This looks bad. Is it because the locking mechanism becomes uneasy to use after time? Howe
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
I bought a batch of 150 used AT&T Apple phones and need them unlocked. How do I do this?
Questions
•
Apple
Accepted Solution
Official Solution
Is it possible to use WiFi calling and call forwarding on an unlocked Motorola phone? If I try to forward a phone it says Network or SIM card error.
Questions
•
Android
Accepted Solution
Official Solution
AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network. Are the phones actually free? If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
My Father is 85 years old, and hearing impaired. How can I get service to come to the house and install a CAPTION REAL TIME TALK PHONE?
Questions
•
AT&T Phone Installation
Accepted Solution
Official Solution
Here's the deal..I stopped my prepaid service with At&t to try this "free," service called Q-Link. It didn't work out, so I want to start back with At&t. I can't sign in because it saids I have no account anymore. I was told on the phone to get a new SIM card and I could sign back up. I inse
Questions
•
Online Account Access
Accepted Solution
Official Solution
On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
I haven't used my home landline for over a year. It's time to stop paying for it. I am hearing-impaired so calling to cancel is not easy. Can this be done online?
Questions
•
Landline Phone Plans
Accepted Solution
Official Solution
Hi. I need to get a sim card or a way to get a US phone number just to use for a month, for now in USA. I will need it later on when i came back but i will maybe at the middle of 2023. Do u have this service? Thanks
Questions
•
Plans & Features