
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Closed
Never needed a password for my voicemail before today asked me for a password. Went to reset it I did two times now and even changed my voicemail # to my phone number from the default voicemail number given to me. The prompt says someone else has logged into my voicemail and hangs up. I can access m
Questions
•
Samsung
Official Solution
I was on the phone with ATT, DirecTV, and Uverse for over 3 hours last week trying to get help unlinking MyATT account from my DirecTV account. Someone was supposed to call me back 2 days ago after the "engineers" looked at why I can no longer access MyATT. My DirecTV account is billed through ATT a
Questions
•
AT&T Mail Login & Security
Accepted Solution
Closed
I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho
Questions
•
AT&T Fiber Equipment
Accepted Solution
Has anyone had any success getting any help from ATT when you are out of the country and don't know your passcode? I have spoken to several reps in the past 4-5 days and even filed a BBB complaint. This is crazy that there is no other way to verify my identity and the company seems ambivalent at bes
Questions
•
Wireless Account
Accepted Solution
Closed
AT&T 1856 User Manual Landline Hello... My phone was purchased a long time ago and still works perfectly! Due to moving out of my house into renting a room I lost the ringing. In the past few days, there is no dial tone. I purchased a NEW cord and things are more clear but still no di
Questions
•
AP-A Device
Accepted Solution
I have had Visual Voicemail working on my primary phone Samsung SM-G900A, Android version 6.0.1, security patch level April 1, 2017 , (and 3 prior models) for years with no issues. It is working right now and I need to keep it working without interruption. However, I have never successfully bee
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and
Questions
•
Account & Usage
Accepted Solution
My outlook 365 is no longer accessing my att mail but gives a yahoo pop up
Questions
•
AT&T Mail Setup
Accepted Solution
Purchased a Turbo Hotspot 2 from WALMART, it was activated in store on a 50G data only plan. Unit was unpacked and set up baced on included instructions, hotspot connected worked as it should. Followed instructions for "Activate Your Account Online" in manual. but unable because i do not have a p
Questions
•
More AT&T PREPAID Discussions
The title says it all! Every few days I go to use the U-verse app to check my recording schedule, and the lame app requires me to log in once again. This happens on my Android devices. Not sure if the issue happens on Apple products. I try to have very secure passwords for all my login information,
Questions
•
Watching U-verse TV
I am trying to log in to this address with my sbcglobal.net account: https://signin.att.com/ I get this message: Check your entry and try again. Keep in mind, you’ll have to reset your password after too many unsuccessful sign-in attempts. CARE CODE: 201 [LU100] I have to reset my password e
Questions
•
AT&T Mail Setup
Can't log in to my email on one device (desktop). Can easily log in via phone, tablet, laptop and another desktop. Receive CARE CODE: 205.2 [LU003]. I have never had an issue with incorrect password and since I can log in via other devices, this obviously is some sort of error between
Questions
•
AT&T Mail Login & Security
I am locked out of my sbcglobal.net account. I have tried to reset my password, tried my challenge questions and have called every number, but a week later, I still cannot access my account. I am wondering if it has been hacked. I know what my password and my challenge questions are
Questions
•
AT&T Mail Login & Security
Hello - for the last several days, every time I try to access my email, I'm receiving the below error. I realize that human error. fat-fingering, etc. can cause this to happen sometimes; however, it seems to be something daily. I know for certain that this is not operator error for the past f
Questions
•
AT&T Mail Login & Security
Locked out of my bellsouth.net account. Security question answers are indicating incorrect. Not allowing additional questions to be asked for verification.
Questions
•
AT&T Mail Login & Security
My email has been hacked and they changed my security questions. I am stuck in a loop and am extremely frustrated. I just need a phone number to call someone to assist me to fix this issue.
Questions
•
AT&T Mail Login & Security
since March 6, 2022, I have had to reset my password 11 times- when I go to my account, and attempt to login, the error message will indicate that I have tried to log in too many times and need to reset my password. I have tried leaving my computer logged in - good for about 1 to 2 weeks and then th
Questions
•
AT&T Mail Login & Security
Hello! Hopefully someone can help me. For the past year or so, every few weeks when I go to open my email, I get this message: The limit for unsuccessful sign-in attempts has been reached. Select Forgot user ID or Forgot password to restore access. CARE CODE: 205.2 [LU003] The only
Questions
•
AT&T Mail Login & Security
I have an email account that stopped working a few weeks ago. It was one of my sub-account emails. I need the password reset. The "password reset link" support sent did not work. Need it done with urgency. Who can help me out?
Questions
•
AT&T Mail Login & Security
Haven't been on email [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]@att.net for a long time. Can't remember password or security answers. Alternate email I don't
Questions
•
AT&T Internet Security