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Initially ordered Fiber + UVerse in July. Install scheduled for August 6. Shortly after the install window expired, received a call from install tech. Can't install anything because there are no STBs. Told to cancel the order and order Fiber separately if that was my priority. Called to cancel, got

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Philips Wiz bulbs and my Fiber Gateway don't play nice

I'm so glad I found this forum, I thought I was going insane. I have the newest AT&T Home internet fiber gateway (BGW320-505). My internet worked flawlessly for 6 months. Then I installed nine Philips Wiz lights outside my front door and garage (Tunable White BA11 40W Equivalent Candelabra E12 B

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1.3K

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ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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75

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DSL failed to connect ( Message ID NAD-3305): broadband communication down

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

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464

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NID wiring

We had a really garbage install and the wind fnally ripped the flopping cord out of the NID (the one that connects outside to both the inside wall panel and outside NID - not pictured). I need assistance putting the wires back in. It appears to have used blue and white on the top a

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142

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17 hour and no internet service

Hi. Att & t is the worst ISP service I've ever  used. I commenced service  with you on 6/14/2022 by 6pm EST and the next 48 hours, service is gone! I work from home and I've not had service/network  connection since 4:30 pm EST,  yesterday 6/16/2022 till presently.

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44

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Starting week3 of intermittent internet. WHY?

As the title suggests, I am now starting week 3 of AT&T fiber going down almost hourly. For the past two weeks, it’s been clock work. EVERY DAY, between 2-3 pm, it goes down and typically stays down with occasional 15 minute intervals. As of yesterday it’s just down all the time with an occasi

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ANOTHER internet outage due to cable wire

This is RIDICULOUS. There was an outage on Friday night around 9pm. It was out until late Monday night around 10 or 11pm. Then 1 day and half later on Wednesday 12-1pm there is yet ANOTHER outage. We were lied to and led on by at&t's representatives. We were given a date and on a separate occasi

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31

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Need to get ahold of Risk Management, electrical line cut at my elderly mom's home 2 weeks ago

A fiber optic line is being bored into the neighborhood behind my mothers house. She called me Wednesday October 14th that her AC was out and that her lights were flickering. I went over to see what was wrong with her AC unit and called an AC repairman. He came out to the house on Thursday October 1

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99

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Any information on Arcadia, CA phone and DSL outage, or how to call AT&T to report?

Any information on Arcadia, CA phone and DSL outage, or how to call AT&T to report?

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186

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Fixed wireless out

I tried calling in this morning and after an hour and waiting for the 4th person I gave up. Noone in the conglomerate phone tree seems to even know what Fixed Wireless is, but they keep billing me for it every month. I made the mistake of thinking the other day how good this service has been. But no

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369

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Internet Intermittent outage Houston Area June 14 2017

I have been having my BOVPN connection drop many times today ... Causes my connection to my office to go up and down .... not good     I called into the main ATT number and only option is voice prompts and they do announce they are having outages.   My beef is i think i should b

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388

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Cell connection outage in Smyrna, GA

I've lived in my new place for 2 weeks now and had decent connection up until yesterday afternoon (3/27) where I could no longer send or recieve calls or texts. And it looks like this is happening to both my roommate and my neighbors. Not sure the exact issue, but it would seem like there is an outa

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305

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level of service in the state of hidalgo, mexico

how good is the service.

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49

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Oregon City, OR 97045 - Can't place calls 4/16 - est. 4/21 due to tower service

Greetings fellow AT&T'ers 🙂 Posting this since live chat is unavailable... So the lovely town of Oregon City, OR is experiencing a widespread mobile service outage. What I hear is that there's a local tower being worked on and as a result we haven't had service since Monday 4/16, and it's estimated

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102

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Intermittent disconnects/reboots, but consistently (i.e. every month!)

Ever since I have switched to U-verse, which was forced on me since AT&T did not want me to be able to keep my AT&T DSL which worked just fine, I experience intermittent disconnects to the internet which results in my box re-booting. Although when this happens is not predictable, thus intermittent,

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411

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ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

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30

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Packet loss in Ann Arbor

For almost 3 weeks I’ve had data packet loss. My games drop every 15 minutes. Stream cuts out and camera freezes. I’ve had 3 technicians out and they say it’s a central office issue. They have no estimate on when it will be fixed or what it is. We’re going on a month now with unusable internet for g

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26

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Unreliable service

Moved to Att fibre from comcast recently assuming it will provide better performance and will be reliable. I work from home and therefore internet is very critical for me. This morning I woke up with no internet service, turn out the modem somehow dies and would not power up at all. Called att suppo

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102

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