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Prepaid Renewal Problem

My prepaid phone is expiring and I need to renew it for a year. Last renewal I paid 10 dollars for 100 minutes, which are good for an entire year. I just renewed on the ATT website for 10 dollars but the minutes expire in one month. I only use this phone very little for emergencies so only a very sm

Questions

63

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0

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Official Solution

Two Phones Lines Falsely Reported Stolen

I have 4 lines under my account, and 2 of the lines weren't able to make or receive calls since yesterday morning. I found out yesterday evening that the 2 lines have been falsely reported stolen. I can still text, but cannot call anybody except 611. So, I called 611. The agent asked me to turn off

Questions

922

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Closed

Dropped Calls, and “NO SERVICE” in an area that used to have GREAT signal

I’ve complained about this “No Service” issue before, back on June 28, someone from AT&T contacted me, I let them know the situation in detail, and of course, I never heard back.  Seems to be a growing trend that the bigger the company gets, the more likely they tend to just brush off customer issue

Questions

138

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AT&T Prepaid Turbo Hotspot 2

I purchased my hotspot from Walmart yesterday, set it up online, had connection for roughly 12 or so hours give or take, and now I'm not getting any bars. I haven't changed location or anything, but it's still not connected to service. Why can't I use my hotspot anymore?

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56

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HBO Max Bait & Switch?

I am on over 2 hours trying to connect with someone in the digital assistance center. My call has been dropped, the phone number I was given is not an active number, and I've been left on the open line with the agent (rather than on hold) and can hear him trying to connect to a disconnected line. I'

Questions

57

1

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Billing-Cancellation-Customer Service Issues

Hello, we seem to have an issue with our account.  We had presumably attempted to disconnect our service quite some time ago.  We were continued to be billed and debited from our Bank Account.  Called in last month to discuss issue.  Was then credited back monies from last 5 mon

Questions

71

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Request for AT&T Fiber installation in our area.

We have been waiting for AT&T Fiber in Evergreen, San Jose, 95148 area for the past few years. Can you please speedup the process and save us from Xfinity?

Questions

109

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I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

Questions

64

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Closed

Texting works but no calls or data

I recently purchased a prepaid AT&t phone from Walmart, I've registered the phone but only texting works I cannot receive or make calls and no data. The phone is a AT&t Vista, onyx Black. HELLPPP

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85

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How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

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231

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Why haven't tablets crossed over into phone capabilities?

I'm an fairly AT&T Prepaid customer, and was looking into getting a newer tablet. I've been a Verizon customer for way over 20 years, and worked on my phones if I needed to. My question is this:  Am I assuming after all these years they've never put the capability into small tablets (or bi

Questions

96

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Fiber Shenanigans and Ridiculousness-An epic true tale

So I've been with Att for over 20 years, when fiber became available in my area and they offered faster internet and a discount to switch I was all for it. They sent a tech out but he told me he'd have to dig through 2 neighbors private yards to lay the fiber- that's a nope. I sent him away, lying t

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69

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Frustration with Recent Fiber Installation Project

I am writing to express my deep dissatisfaction with the recently completed fiber installation project in my neighborhood, which has significantly impacted my day-to-day life and work. Despite enduring six months of disruptions and promises that were not fulfilled, I find myself with a fiber line th

Questions

113

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Recieved "device does not work on our network" message on new device

Is this a problem? I got a Redmagic 9 Pro, and received the "Hi It's AT&T. The device you tried to activate does not work on our network. We're here to help." text on my new device. Is this device actually not supported, or was it some fluke. Is it only partially supported?

Questions

1K

27

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Apple watch cellular wont connect

Currently paying for cellular data on apple watch series 8 however in settings it states that "no sim" "no plan". This is not true because I pay for my watch plan every month. I have had no issues for almost a year until recently. Today I Spent 3 hours trying to get ahold of tech support via phone o

Questions

5.3K

15

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S22 Ultra no network connection (waiting on repair)

I experienced the same issue with my S22 Ultra, out of nowhere on Thursday February 8th. My wife has the same phone, on this network and does not have any issues. On Monday Feb 12, I went to the ATT store; they replaced 2 sim cards and finally used an ESIM. The phone worked while in the store. Later

Questions

1.4K

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Fiber installation

I was able to order and schedule fiber internet installation and the day of the installation I was told there's no connection for my neighborhood. Why would you allow customers to order a service you can't provide? I've now had to order internet from a different provider and quite honestly thinking

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34

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I got Airtel ESIM in my iPhone XR mobile but I don get signal in USA

I got to know AT&T network will provide signal for Airtel customers can you help me to troubleshoot the Issue

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247

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Engineer for Tulsa, Ok

We live on acreage in Owasso with new housing additions all around us now. These new additions all have AT&T Internet yet we are told it’s not available for us.  I would like to talk to someone about why that is and what can be done about it.  

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36

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Living Abroad

Hello, I am only in the US for 10 days every 2 months. I currently have a ATT Prepaid ($40) account. I like prepaid because I only pay it when I am in the US. However, I need to be able to receive text messages (OTP), when I am out of the country. How can I set my account to receive texts from the U

Questions

96

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