
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
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Why am I paying an additional $5 Next-Up charge on my bill for my new installment iPhone 12 Pro Max purchase?
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• Wireless Billing
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Three up your camera game. Shoot amazing videos and photos with the Ultra Wide, Wide, and Telephoto cameras.Capture your best low-light photos with Night mode. Watch HDR movies and showson the Super Retina XDR display—the brightest iPhone display yet. Experienceunprecedented performance with A13
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• Apple
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Hi I’d like to know how I can use my bill credits to pay off the rest of my installment plan
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• Wireless Billing
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How can I unlock my iPhone if I bought it from someone in the US. This means I don’t know my AT&T account info
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• Other Phones & Devices
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How can I request a phone call history? I need to check a week in 2017, and my iPhone does not have a history that long ago.
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• Account & Usage
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New phone number on iPhone X. After setup voice mailbox it doesn’t go to voicemail, but, does stop ringing.
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• Data & Messaging Features, Internet Tethering
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Is it possible to recover deleted Text Messages? My iCloud failed after upgrade.
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• Apple
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I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?
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• Apple
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For a few days now, I cannot get my email on my iPhone for one specific email address. It was working for months and months, but started acting weird a few days ago. I can see the emails on my MAC and on the GoDaddy server (via the web interface), but they do not not appearing on my iPhone.
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• Apple
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Hi, will I be able to receive SMS messages sent from USA in Poland? What kind of plan do I need to get? Thank you.
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• Network Coverage
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I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t
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• Apple
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I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to
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• More AT&T PREPAID Discussions
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My daughter’s iPhone 12 suddenly stopped working. The screen turned greenish - she could still see a little bit of the Home Screen through the light green tint…then it went back to normal for a little bit and then back to green…then eventually it went to a black screen and would not power off. The p
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• Apple
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Every once in a while in NOVA, the cell signal has an issue where i get 1-3 bars, which is fine, except there is no internet connection or data connection. I cannot access google, Instagram, twitter, or anything else on my mobile data. AT&T, please explain this situation, there is no way to tell the
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• Apple
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I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?
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• Apple
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I had this sim card from my flip phone I got in early 2020, it was an AT&T SIM card and when I put it into my old iPhone 5s it says in the corner “(3 bars) AT&T” but when I call 611 it then tells me to call 611 for customer support, how do I fix this?
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• Phones, Tablets & Devices
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We attempted to open a new cable tv account and was told that we had a remaining balance that was an past due charge account for $187. upon review none of the information could be verified other than my husbands name and security number. It appeared that someone opened an account in his name using h
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• Wireless Billing
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I have had ATT Wireless service for many years. I use an iPhone SE (original version), and in order to hear my voicemail, all I do is tap on the phone icon, and then select the voicemail icon, and I can hear the messages or read them if they're transcribed. I don't need to use a password to check my
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• Device Features
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A friend of mine (Friend 1) gave me an iPhone 11 Pro that was given to him by another friend of mine (Friend 2) who had it carrier-locked to AT&T under his account. I submitted the device to be unlocked yesterday, November 5, at 1:27AM CST, and received a notification that the device could not b
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• Apple
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So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone. My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, mak
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• Apple