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Traded iPhone returned to me!

Traded iPhone was to give me credit. Received mail-in box and label. Today I received my phone back today - in same type of box. What should I do?

Questions

 • Apple

29

1

0

OVERCHARGED FOR ALMOST A FULL YEAR

I have been on the phone, chats, and in person in multiple stores to attempt to get this resolved. Each time it was promised to me that it would be taken care of... each time it is not and the next time I reach out I have been told "someone" gave me the wrong information. Every. Single. Time. I used

Questions

 • Wireless Billing

40

2

0

Casting or mirroring

Someone mirrored my iphone from their iphone without me knowing and was able to access all types of personal information. I just bought a simpler phone, a Motorola g power. Can they do this again from their iphone?

Questions

 • Other Phones & Devices

8

2

0

iPhone X does not have voicemail.

Callers are unable to leave voicemails on the phone. They are getting a message that the wireless customer is unavailable and asked to try again later. I have tried resetting the voicemail password, resetting network settings, and using the online troubleshooting tool. Can anyone help?

Questions

 • Account Features

11

1

0

Unlock code doesn’t work on my iPhone

I bought a AT&T’s phone and didn’t realize it was locked to at&t and I’ve tried everything to unlock it even the unlock request but it always says the unlock request didn’t work I am trying to unlock it to use with a different carrier

Questions

 • Apple

49

2

0

New Assigned SIM W/Cell # - Can I SWAP or CHANGE to another available Mobile #❓

I’ve been sent this SIM from AT&T Business with an assigned number above ⤴️, I would like to swap the number, or assign a new number that is available.Thoughts? Process?Thanks 🐝

Questions

 • Account Features

8

0

0

New Phone

I order my phone today 6/21/2020. Now, I know AT&T doesn’t do delivery on Sundays, but my order only says “we got your order.” I am trying to check the details, but it says nothing was order when I purchased the new phone and service plan today. When will I receive my order, and is there a way I cou

Questions

 • Other Phones & Devices

11

1

0

Phone bill

I tried to use my 2different cards tobpay for my phone bill but still didn’t work out it said transaction denied contact your bank n your network is not working at all. I need helppp pleaseee

Questions

 • Wireless Billing

16

1

0

iPhone 11

I’m wondering if I am able to access my archived call logs from an iPhone 11. I am not the owner of the account however I am an adult, of age, and do not need nor want full access to any other account members information. I will not need to access any account features. Solely my personal phone histo

Questions

 • Wireless Account

9

1

0

Need service on IPhone for 2 month stay in US.

Hello! I have an IPhone 12 ProMax with service in Costa Rica. I am traveling to US and need service for 2 months stay in order that I can make calls while in US.  My new IPhone can hold 2 SIM cards. 1) Is there a cheap plan for a limited period? 2) A friend in similar situation has ATT a

Questions

 • Wireless Billing

7

1

0

SLOW DSL, they want you out of DSL

same here, about one mile from hub and is sucking by the day...one tech told me that AT&T wants to finish with DSL, I am paying $130 a month for the extreme and getting just 3 Mbp/s download at best and 0.20 upload, sometimes at dial up speed.....had many techs coming here and say that nothing is wr

Questions

 • AT&T Internet Features

27

0

0

Phone Upgrade DISASTER

I've been a ATT customer for over 10 years with the unlimited everything plan. I got my first blackberry from them and my second blackberry after that. So a few years ago I got my first iPhone the 4s. So it s around October 17, 2014 and my iPhone 4s which is now 3 or 4 years old is running slow so I

Questions

 • Phone & Device Upgrades

533

2

0

0

Bad experience

In Aug 2020, AT&T offered me that if I switch all of 9 lines from my T-Mobile account over to them, they’ll give me $700 credits on every purchase of iPhone 11 Pro phones. Considering the offer and seeing the professionalism of the local store employees at the time, I decided to port-in my accou

Questions

 • Wireless Billing

14

2

0

Andriod to Iphone

Is there a way to transfer Whats App messenger chat history directly from an Andriod to an iPhone?

Questions

 • Data & Messaging Features, Internet Tethering

8

1

0

Trying to unlock a paid off device that is out of contract.

I have paid for my iPhone 7 Plus in full it is out of contract and paid off. After multiple trips to my local AT&T stores and hours of phone customer service and my own time wasted still no success. SOMEONE PLEASE HELP!!!

Questions

 • Apple

147

5

0

0

iPhone and Apple Mail login errors

Receiving login errors (since early morning CST) when using iPhone mail or Apple mail (pop/smtp). Can't login via Firefox browser. My domain is sbcglobal.net. Affecting prime account as well as all sub-accounts for other family users.

Questions

 • AT&T Internet Email & Security

122

0

0

0

iPhone X Unlocking Issues

Hello, I purchased my iPhone X (full payment done upon purchase) from an AT&T Store on 12/29/2017. What I wasn’t told at the time of purchase was that the phone will be locked for 6 months to my AT&T Prepaid number which was also purchased at the same time I bought my phone.  This frustrated me, how

Questions

 • Apple

144

0

0

0

Cricket to AT&T

I have a phone that is unlocked for certain carriers and one of those at AT&T and my carrier is Cricket, can I put my SIM card with Cricket in my new AT&T phone without any problems? Please respond me.

Questions

 • Apple

17

1

0

My phone

My phone is not letting me call out it’s saying it’s not available primary number no service and secondary number 5G but it’s still my number

Questions

 • Wireless Account

8

1

0

AT&T Changed My Account Balance

I called AT& T twice recently. The first call was to ask for a payment plan. I was told by the representative there is no current plan, AT& T is waiving late fees, and that I have until May 15th to pay off my bill. Second call was to find out why I was charged more than what Asurion told me on one o

Questions

 • Wireless Billing

17

2

0

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