Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.9K)

Relevance

Accepted Solution

Official Solution

Downgrading iPhone 5 to iPhone 4

Can I use the same SIM card I now have, or must I order a new one? If I need to order a new SIM, can someone post a link or number I can contact? Much thanks. 🙂 [If it matters, I use ATT on an auto renew, pay as you go monthly plan]

Questions

 • Apple

529

1

0

0

Accepted Solution

Official Solution

Text messages to certain numbers don’t show up on my bill?

I am trying to locate a few texts on my bill but the don’t show up. They are on my phone but not on my bill. Any ideas how to locate these missing texts on my bill?

Questions

 • Wireless Account

154

4

0

Accepted Solution

Official Solution

Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

178

2

Accepted Solution

Official Solution

Upgrading to 4s from a Blackberry - Don't want to lose data plan

Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan.  However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option

Questions

 • Phone & Device Upgrades

2.3K

2

0

0

Accepted Solution

Official Solution

Closed

My phone is disconnected and I can't contact support

My phone was recently disconnected because I haven’t been able to pay my bill due to Covid-19 I just recently started working and need assistance with trying to get my service back connected until I am paid but with my phone being off I can’t contact customer support because the call will not go thr

Questions

 • Wireless Billing

1.6K

2

0

Accepted Solution

Official Solution

Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

 • Apple

739

5

0

Accepted Solution

Official Solution

AT&T requires payment 2weeks before data resets

So my data resets on the 24th of every month yet AT&T requires payment on the 15th. Why do I have to pay my bill 2weeks in advance of my service? What happens if I pay on the 15th but then go over my data before the 24th. Do you go into a grocery store and are required to pay a deposit before yo

Questions

 • Wireless Billing

69

2

0

Accepted Solution

Official Solution

Upgrade/ Trade in charges

I did the upgrade trade in special promotion. On my monthly bill I get $23 credit and charged $28 for the upgrade. It was supposed to be an even trade. What’s   The offset for? I also have two lines and was told my bill would be less after the trade in, new unlimited plan. My bill was $12

Questions

 • Wireless Billing

2K

12

Accepted Solution

Official Solution

Unlocked AT&T iPhone

So I recently unlocked my iPhone through AT&T and I was wondering is the unlock permanent? Can I now use other carriers?

Questions

 • Apple

692

1

0

0

Accepted Solution

Official Solution

Mobile hot spot

How do i set up mobile hot spot? I am currently on a prepaid account and when I go to the hit spot tab on my phone it tells me to call 611 or go online.. is there anyway I can enable it right now? I have an iPhone 7+

Questions

 • Data & Messaging Features, Internet Tethering

6.3K

4

0

0

Accepted Solution

Official Solution

Next-Up charge on my bill

Why am I paying an additional $5 Next-Up charge on my bill for my new installment iPhone 12 Pro Max purchase?

Questions

 • Wireless Billing

7.3K

7

0

Accepted Solution

Official Solution

Unable to upgrade on installment plan

I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left th

Questions

 • Apple

908

12

0

Accepted Solution

Official Solution

iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

 • Apple

166

14

0

Accepted Solution

Official Solution

Haven’t had cell service for two days

My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area.  But I have talked to multiple customers and they have been without service as well. Not su

Questions

 • Network Coverage

101

1

0

Accepted Solution

Official Solution

Are there AT&T stores in India?

I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?

Questions

 • Account Features

107

4

0

Accepted Solution

Official Solution

Please unlock my iPhone XS Max

i have iphone xs max but lock at&t plz unlock my phone everything is clear

Questions

 • Apple

69

3

0

Accepted Solution

Official Solution

How can I get copy Text messages

How can I get a copy of text messages on one of children's phones that is in my name?

Questions

 • Data & Messaging Features, Internet Tethering

33

3

0

Accepted Solution

Official Solution

Does unlimited talk/text plan include calls from a CA prison?

Hi, im looking to inquire about the cost a phone call from prison made in the same state would be on a mobile unlimited talk/text plan. thank you

Questions

 • Wireless Billing

201

5

0

Accepted Solution

Official Solution

iPhone 12 Shipment Question

I preordered 3 iPhone 12s and the order says shipment date from Oct 23-30. Does that mean they ship until next week or will they maybe come in Friday Oct 23. Is that how it looks for everyone?

Questions

 • Apple

155

1

0

Accepted Solution

Official Solution

How can I see a list of texts, calls and/or emails on a given phone in my account?

How can I see a list of texts, calls and/or emails on a given phone in my account. I just need to see time, date and who it went to.

Questions

 • Data & Messaging Features, Internet Tethering

2.7K

7

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.