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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

348

3

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Port Number from Net10 to eSIM and AT&T Prepaid Plan

I need to port my daughter's phone number from Net10 to an AT&T prepaid plan. She has the new iPhone that only accepts eSIM. I wanted to purchase the plan online but it looks like the only option is to receive a physical SIM card. Is the best approach for this situation to go to an AT&T stor

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1.3K

4

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Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

3K

7

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Unlocking phone

I bought a iPhone off a guy and it was wiped brand it’s sim locked but it’s payed for and it’s disconnected from the line I need help

Questions

362

15

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Return period for shipped back returns

Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe

Questions

3.4K

9

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How can I get copy Text messages

How can I get a copy of text messages on one of children's phones that is in my name?

Questions

3.7K

3

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Switched SIM card back to new device and not working

Hello I switched my SIM card from my iPhone 12pro max to iPhone X and now when I put the SIM card back on my iPhone 12 it’s not working (cellular network or calling), how do I fix it ?? thank you 

Questions

4.1K

2

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PDP authentication issue

Yesterday I contacted a live assistant with my 5g issue. She used the IMEI number of my iphone 13 and did some settings. After that I got the PDP authentication failed when using cellular. I tried to contact another assistant to fix this and she told me it would be fixed after 30 minutes. However, t

Questions

272

1

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Text messages to certain numbers don’t show up on my bill?

I am trying to locate a few texts on my bill but the don’t show up. They are on my phone but not on my bill. Any ideas how to locate these missing texts on my bill?

Questions

278

4

0

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WHY CONTINUE CHARGING ME!

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an

Questions

533

6

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How can I see a list of texts, calls and/or emails on a given phone in my account?

How can I see a list of texts, calls and/or emails on a given phone in my account. I just need to see time, date and who it went to.

Questions

3.3K

7

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AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

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918

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What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

Questions

1.2K

4

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

132

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How to resolve? "We can't unlock this device because it hasn't been active for at least six months of paid service"

Bought the phone on eBay. It is in pristine condition. The seller says it was a buyer's remorse return. Who knows? Checked the IMEI, and it appears to be clean on the services I've checked with. According to the serial number info this SE was made in 2017. So it has been sitting around somewhere for

Questions

1K

9

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Can lost SIM card be used for identity theft?

My son had his phone destroyed by some individuals and I've come to find that his SIM Card is missing from his damaged phone. Should we be concerned about potential identity theft and is there a way we can find out if his SIM card was used by someone in another phone?  

Questions

341

3

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Received a text form 410-200-500

Earlier I got a text from 410-200-500 saying FRM:Dana Olson MSG:Get allowance to advertise for our company. Reply with YES if interested Not thinking about the consequences I replied and after realizing what I did I blocked the number and reported them to the FTC, I’m not sure what to do next?

Questions

19.1K

10

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Next-Up charge on my bill

Why am I paying an additional $5 Next-Up charge on my bill for my new installment iPhone 12 Pro Max purchase?

Questions

8.1K

7

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Using an esim for the first time for a short trip outside the USA

I have an iPhone SE from 2020. A well meaning friend gifted me an esim that's good for 15 days for a short trip I'll be taking to France soon. However, I've never used an esim before and I've read online that my physical sim card will become obsolete once I activate an esim. This may sound very naiv

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50

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I just traded in an iPhone 13 to get credit for my iPhone 15, does this trade in receipt look correct?

the trade in, iPhone 12 was badly damages but could power on and was reset. The receipt states $140 on trade in but the ATT worker said that gets you $830 or as little more, enough to make the iPhone 15 I got 2 days ago $0 a month for 26 months Does this receipt look correct?

Questions

4.3K

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