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Software Update

How do I update my Samsung Galaxy S10+ with a baseband version G975USQU3CTB3 with Android 10 to Android 11 with One UI 3.0 and above?

Questions

159

1

Prepaid hot spot issues

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

Questions

33

1

0

Trouble with Uverse app for Android

My husband and I recently had Uverse TV and Internet installed at our house. We both installed the Uverse app on our Android phones (I have the Samsung Galaxy S3, he has an LG Optimus G). We were both able to install and sign in to the app, and we are able to see scheduled recordings and control the

Questions

795

1

0

0

Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

81

1

0

unlock iphone non customer

On the device unlock request form, if I click "NO" where it asks if I am a customer, the "next" button grays out. I have a clean IMEI phone that has been out of service for about two years ... it has a damaged screen. ATT doesn't work here in the boonies and I would like to unlock it, get it repaire

Questions

90

1

0

How to Hide all SD Channels

I found a way to hide standard definition channels from the guide one by one, but it is tedius to setup. Any tips to hide all of the non HD channel lineup? Why does Uverse insist on displaying standard definition channels anyway, when I am paying for High Definition service?

Questions

6.6K

27

0

Lost company phone - instructed to visit At&T for replacement sim card

Hello, I've lost my company phone. The IT department instructed me to visit any At&t store for a replacement sim card as we have a nationwide contract and my phone number is still active. I want to demonstrate self sufficiency without seeming incompetent on this matter. Can you please advise me

Questions

24

2

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

48

1

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

830

3

0

Closed

Programming placement- Getting my TV network on DIRECTV

Good morning, Who do you speak with at DIRECTV or AT&T about getting a TV network placed on their lineup? It's currently on ROKU, APPLE TV and FIRE TV as alive streaming platform, but I want to know how do I get it on the regular AT&T or DIRECTV programming channel lineup. Thanks Andre AH

Questions

40

1

0

No Guide Info For 2 Days

I’ve had no Guide Info for days; Info Button has become useless. Have restarted the Gateway via the AT&T app without results. Must I restart everything manually to regain full service?

Questions

134

3

0

0

Digital phone voicemail

How exactly does one use/setup digital home phone voicemail? Currently unable to setup correctly or change settings.  Just need normal unanswered calls to go to voicemail.  Are there any reset options for settings?

Questions

81

4

0

Hi my name is leeann

this is my problem on all my devices keep popping up at&t page, when I try to login wifi on my devices not letting me sign in to Wi-Fi on my devices it's can't work without internet and wifi. Can you help me please with it's.

Questions

30

1

0

Questions about my Home Phone service request and AT&T Fiber to the Premises (FTTP)

I've been an AT&T high speed internet customer since 2006. I recently requested a home phone service change to Digital Phone from analog land line phone service. I didn't expect to receive a new router/gateway, but AT&T has notified me that I'm about to receive one. I already have an AT&

Questions

209

8

0

SIM card hack Att employees give out your info

I had a SIM card hack , Att employee changed my pin for a hacker going into Att store  The hacker then got acc to my emails , every pic I took , remember every email !! the hacker then stole 38,000 from me  att Fraud department doesn’t answer phone. Att sends me a email saying yes I

Questions

332

3

0

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

467

10

0

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