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Unable to sign into Bellsouth.net email!

Problem started in August. I am unable to sign in and/or reset my email password for an email account I have had over 20 years. It is a bellsouth.net account(bought out by ATT) and ATT is no help. Spent over an housr on the phone with them and they refused to help. Unique, customer service manger/su

Questions

 • AT&T Mail Login & Security

100

11

0

Multiple Hard credit inquiries on my credit in two days

Hi,   ATT made two times hard credit inquiries to my credit and no one in the sale team and anywhere I call can help me with this and why there has been multiple credit inquiries from ATT in my credit cards.   I called Trans-union, Equitfx and Experion and all of them said that ATT needs to send the

Questions

 • AT&T Fiber Ordering

90

1

0

Technician came out and now all we are ALLOWED TO HAVE IS 1.5!

So we never had quick internet, for years we had basic 5 and we always wanted quicker internet. then we get issues with our line and a technician comes out and what does he do to help us? NOTHING he permanently makes us 1.5 and oh I called multiple times and I checked my account and tried to get our

Questions

 • AT&T Internet Plans

73

3

0

Two email accounts that are intermingled

***PLEASE NOTE THIS IS A SECOND REQUEST FROM JULY*** I was chatting with an agent who *supposedly* had escalated the issue. Fast forward 2 months, same line about escalating it, now he closed the chat and said "its an ongoing issue we are working on, please continue to deal with this problem and we

Questions

 • AT&T Mail Login & Security

12

0

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

278

3

0

Billing me for an upgrade I never received

I tried to upgrade my phone but it never went through, as ATT contacted me in my ATT inbox saying it must be canceled. So I canceled. Never received a new phone. Still using same walmart phone. The problem is they charged me the upgrade fee. I called. Got sent to different depts. and disconnecte

Questions

 • Wireless Billing

43

0

0

Un-Authorized/Fraudulent AT&T Wireless Account Opened Using Identity Theft - UPCOMING (Edited per community guidelines) (Edited per community guidelines)

I have been trying since July 01, 2022, to resolve an identity theft case with AT&T Global Fraud.  That department does NOT answer incoming calls, and only replies with auto-responder emails claiming accounts are opened legally.I have filed three online fraud reports and received zero assistance.  T

Questions

 • Wireless Account

89

9

MULTI-DAY OUTAGES OF MOBILE INTERNET AND PHONES IN ALABAMA

Second day in a row of zero internet signal and zero phone service in Alabama. WE CAN'T EVEN DIAL 911. When you call customer service from a Non- AT&T phone: AT&T "is experienceing longer than usual wait times" and several hours on hold is wasted time because your call goes unanswered. T

Questions

 • Network Coverage

22

0

INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Internet Plans

26

1

0

Data Plan Ripoff

I have a shared family data plan with three phones and have been a loyal AT&T customer for over 20 years. I used to have a shared 6GB plan but several years ago AT&T discontinued that plan and stated they would "upgrade" me to the 12GB plan. I should mention that our data usage on the AT&

Questions

 • Wireless Billing

93

23

AT&T SIM cards from the Tracfone kit do NOT work!

Recently purchased the SIM card kit for Tracfone consisting of three different SIM cards: AT&T, T-Mobile and Verizon. I have always used AT&T cards in my unlocked BLU G9 Pro and other BLU phones.  But as soon as I switched over to TF, I cannot make or receive phone calls.  Multipl

Questions

 • Other Phones & Devices

89

2

0

BGW320-505 Modem not allowing DNS Mods

Yeah real nice AT&T... So you just up and decide to hijack DNS by not allowing me to modify it on the modem. Sure I set my DNS to 8.8.8.8 on the device and think I'm all well and good, but when I do a 'show ipconfig /all' I see it. My DNS Suffix Search List is set to attlocal.net. NEAT! So when I ho

Questions

 • AT&T Fiber Equipment

919

3

0

AT&T Lost my trade in phone

       Ive had a rocky start with my new account with AT&T. Lots of things have been messed up with our upgrade processes and now its looking like I'm going to end up paying for it. First AT&T messed up with my first upgrade when I had to make the purchase over the phone

Questions

 • Wireless Billing

283

1

Trying to unlock a paid off phone but ATT system saying it has not been paid off

I have been trying to unlock my friends previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before y

Questions

 • Account Features

103

1

0

BYER BEWARE: AT&T $20 Promotional Scam

When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I

Questions

 • AT&T Fiber Account

22

1

0

Person who signed me up for Fiber told me I could waive the equipment fee- they haven't. What gives?

Just signed up for Fiber with AT&T and I was trying to change from Spectrum. The person signing me up told me I could call back and waive the equipment fee and when I did I got told that there is no equipment waiver. What gives?

Questions

 • AT&T Fiber Equipment

40

1

0

No Show on New Installation - is this how AT&T treat new customers?

I had AT&T U-verse Fiber internet installation scheduled for today (Saturday 5/15 between 1-3pm) but tech didn't arrive.. Contacted customer service few mins past 3pm, and told that they were confident tech is coming today to finish install..   2+hrs later, nothing.    Conta

Questions

 • AT&T Fiber Installation

195

2

0

constant requirement to change password

For some unknown reason AT&T will only allow me to stay signed in to my email for two weeks on my laptop. My phone stays logged in indefinitely. Every time I try to log in after the two weeks is up, I get an error message saying "The limit for unsuccessful attempts has been reached. Click change

Questions

 • AT&T Mail Login & Security

28

1

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

66

1

0

poor customer service

Let me start by saying that the lack of customer service and the inability for anyone to take accountability on behalf of your company is disgusting and had I not paid 1900 i would nor even continued with trying to obtain this service as i ' m 7 hours in and still no resolution, no phone, no service

Questions

 • Wireless Account

62

2

0

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