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"The network security key is incorrect. Please try again."

There has been a recurring problem ongoing with my laptops. Upon entering the security key I am prompted that it is incorrect. Might I add phones and tvs are able to connect without any hitches. This is only happening with my laptops. Talking to many of att techs and being transferred endlessly in l

Questions

 • AT&T Internet Equipment

407

0

0

new sim card from AT&T doesn't work in my iphone

Hello. I had been having issues with my iphone SE for a few days. I talked to the online chat agent and they decided it was a SIM card issue so they sent me a new one right away. I replaced the SIM card in my phone. The wifi connection seems to be fine, but it says No Service in the left corner and

Questions

 • Wireless Account

183

1

0

+1(1)(216)116-11 error

Hello there. I am having a probelm with one of my new contacts. I can call them, they can call me and send me text messages but every time I try to send them a text I get an text from +1(1)(216)116-11 saying "(number im trying to text) Error Invalid Number. Please re-send using a valid 10 digit mobl

Questions

 • Data & Messaging Features, Internet Tethering

1.8K

3

0

0

Errors entering new SIM Card Number for PrePaid plan online

I keep trying to update my device SIM number and IMEI number at https://www.paygonline.com/websc/simupdate.html but keep receiving system 'We seem to be experiencing system issues. Please try again later.' errors.  I already have a prepaid account but need to switch SIM cards and device.

Questions

 • More AT&T PREPAID Discussions

190

1

0

0

AT&T unlock portal doesn't recognize my IMEI

I am not an AT&T customer anymore. I have a very old locked phone. The device is eligible to be unlocked but the unlock portal gives me this error: "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the r

Questions

 • Other Phones & Devices

1.2K

3

0

0

Will I be credited back for charges relating to phones that were supposed to be "free"

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

Questions

 • Wireless Account

15

1

0

Issues sending texts and starting group chats??

I've just replaced my Galaxy S8 Active with a Note20, but on both phones I have had the issue that I cannot send text messages to a particular set of people, send messages to phone numbers I have not texted before, nor can I start a group chat. When I try to do these things, I will type out the mess

Questions

 • Android

21

2

0

Crossed wireless connection

Friends call my number and occasionally another person answers or they get another person's voice mail. Is this faulty equipment or faulty software? This has happened for nearly 7 years, first with my iPhone 4S, then my Samsung Note 5 and now my Samsung Note 9. Clearly the fault is in the system, no

Questions

 • Network Coverage

189

1

0

Device unlock portal not working!

Hi, i'm having problems with the device unlocking portal, it shows that it's having network issues, it definetly isn't my wifi @ATTHelp

Questions

 • Phone & Device Upgrades

241

3

0

internet installation issues

Why does my area only service AT&T or Comcast? I tried to get AT&T Fiber. The Technician showed up on Thursday, 5/27/21 so he spent 5 hours during the installation. The internet worked all day Thursday. He calls me back to inform me that he had to take care one issue that could cause the int

Questions

 • AT&T Fiber Installation

72

8

0

No SIM error on iPad but it does not have a removable SIM - What do I do?

I have an iPad Pro 9.7 that I have been using for 3+ years. In the past couple of months the cellular connection would stop working at times, then start working again. It is still doing that more frequently now, but as the cellular stops working it flashes up on screen a "No SIM" error. But the SI

Questions

 • Apple

299

1

0

AT&T Prepaid phone "incorrect information" error when attempting to submit unlock request

Hello, I need to unlock my AT&T phone for upcoming travel, and I don't wish to purchase the ATT international roaming/add on services (Argentina does not have coverage on AT&T's map of international coverage). I have a Samsung Galaxy A11, which I purchased and activated in December 2020 (

Questions

 • Samsung

45

8

0

Request Fiber Internet

To whom it may concern:Multiple streets such as Bodin Rd, Claude Viator Rd, Valery Rd and many more in this area of New Iberia, LA are requesting AT&T to run fiber or update lines to the area to allow people to have access to more stable internet and requesting the requirement to be able to have new

Questions

 • AT&T Fiber Ordering

68

1

0

U-verse TV Everywhere Authentication Error

I have AT&T U-verse U300 and every TV Everywhere app and/or website I try to login to tells me that I am not authorized or that I need to contact my service provider. Any help would be much appreciated!

Questions

 • U-verse TV Account

164

3

0

Smart Home Manager limits members from blocking unauthorized devices in the "Previously Connected" section

Hello everyone, Sad to report that hackers are still able to breach my privacy and hack my three Apple devices (iPhone 7+, MacBook Air, and iPad) accessing the internet. I am well versed on the AT&T's Smart Home Manager app, and believe it's a wonderful tool for the purpose of providing the mem

Questions

 • AT&T Internet Email & Security

38

5

0

Closed

Issue playing League on LAN server

Refer to question on this post: https://forums.att.com/conversations/att-fiber-equipment/league-of-legends-blocked-ports/5fbef0ceb6f95626499ba8d6Same issue!!! What is going on!!? It started as everyone else on that post about 4-5 days ago. Same thing can't connect to LAN , league technicians can't

Questions

 • AT&T Fiber Equipment

35

1

0

I closed this account a year ago

I have just received another bill from a collection agency.  I would like for you to have someone to have creditors stop harassing me for a bill that was cleared months ago.  I do not want to have to make the call to them and waste my time for your mistakes.  I am so angry that during this crazy tim

Questions

 • Wireless Account

15

1

0

Error [OR-DVASA2-02]

I have received this message, "Error [OR-DVASA2-02] YOUR ACCOUNT ISN'T ELIGIBLE FOR MOBILE PAYMENT SERVICE. CALL YOUR MOBILE OPERATOR". Each time I try DCB (Direct Carrier Billing) it returns that my phone number with AT&T is not recognized and merging for account verification.Steps I Have Taken:

Questions

 • Wireless Billing

288

0

0

Hotspot data shows 900 MB blocks of data -- which are estimates by ATT and do not reflect actual usage

My computer tracks the amount of data used on a connection. Looking at ATT's hotspot usage for my account online shows MULTIPLE 900 MB blocks (exactly 900 MB -- which shows it is not a real tracking of actual data used since to get to exactly 900 MB on 50 different occasions would be impossible).

Questions

 • Wireless Account

116

2

0

Unlocked iphone 5

Hi everyone I have an iPhone 5 and it was my old one from at&t and I got the message thing to unlock it and it got unlocked and my iPhone 8 from Verizon stopped working all of the sudden and then I tried to put my Verizon sim card into my iPhone 5 since it got unlocked the bars the data comes on

Questions

 • Other Phones & Devices

12

4

0

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