We have noticed FOREVER that our internet drops/reboots randomly a few times a day. With increased burden during quarantine due to school at home, working at home, etc., we increased internet from 12Mbs to 18Mbs. It is still happening...sometimes at 8 am with only two of us up and using internet...a

Short Story - Can the Member ID associated with a DSL Account be changed when the DSL Account is transferred to a new home owner ??Background - In 2008, AT&T ran a landline and DSL to my newly built rural home. I've used that AT&T email address and a secondary AT&T email address for EVERYTHING for

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Please help, I'm tired of talking to L1 support and having techs come out to the house. I'm not disparaging anyone at all, I've done support and know the ropes, but this is a tougher problem than an L1 support person or an installation tech are equipped to solve. For the last several months I freq

Can anyone tell me the process/procedure for requesting my home be changed to a MDU? We have two families (in-law suite) at my location.

Hello, I currently live outside of Deerfield WI, 53531, on the road of Saddle Ridge Road. I recently noticed your workers were laying down fiber-optic lines on Highway-BB a mile or two away from where I live. On my street there are 14 houses, and between my road and the area where you guys are layin

Does a know how to solve and STOP the auto generated bills from old DSL and Landline accounts? Cancelled at the end of March 2022 , bills are still generating. Have spoken with the landline / dsl department twice and account is adjusted to 0$ balance. The two reps have done extensive notes on my a

Hi, I reside in the United States. I have an ATT Unlimited Choice plan for my tablet. I also have an ATT DSL account for my two children. They each have their own laptop. I would like to get rid of the DSL and add them to my plan. How do I go about doing that? Thanks.

I have a Pace 3801HGV Gateway located upstairs with 24 Mbps internet speed plan. The maximum Wi-Fi speed test next to box with everything else turned off is 14.9 Mbps and down stairs the speed drops significantly too around 10 Mbps.  Is this the best speed possible for the Pace 3801 and DSL li

I have an internet service account that I need moved to a new address.  The account is on the same street as my new address, which had the same service previously.  So I know that this new house is serviceable.  I just need AT&T to allow me to move the "grandfathered" DSL service that is 3 doors up

Keep getting the run around. Fiber is available NW Grand Rapids.  But not in Kentwood MI? Only availability is "Internet 100" which is rebadged AT&T DSL with connection still thru a phone outlet (ethernet). Thanks.

Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

I cannot take this company anymore, I really think I could have campaigned with ym neighbors to get competition to bring their serves on down the road for the tristate AREA if I could have back the time wasted, a COMPLETE circle (Edited per community guidelines)-trying to get a tech out to do their

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

My story starts a little over 2 years ago. I was getting ready to move back to Georgia from California so I called AT&T to set up DSL at the address I was moving back to. I say moving back to because it is the home I grew up in. I didn't think I would have any issues as I had checked availability on

I have a 25MB ATT DSL line (the best I can do here in the country) that comes into one end of my basement to an ATT-provided Arris BGW 210-700 wireless gateway that is a combination modem/wireless router. I currently have that connected via CAT6 cable to a TP-Link AC1750 Archer C7 wireless router i

For months now I along with my neighbors have been having intermittent outages with our DSL. AT&T has sent out technicians several time to no avail. We all feed from the same box and several time thru the day it starts to cut in and out every few minutes for sometimes seconds up to minutes at a time

I have POTS (Plain Old Telephone Service) home telephone and DSL internet. (I do not have any U-verse services.  Not available in my area yet.) For several weeks, there was some static on my phone line and then a few days ago, I lost home phone service altogether.  I have no dial tone on