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Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Questions

 • AT&T Internet Plans

44

1

0

Massive CRC Errors on line 1

Please help, I'm tired of talking to L1 support and having techs come out to the house. I'm not disparaging anyone at all, I've done support and know the ropes, but this is a tougher problem than an L1 support person or an installation tech are equipped to solve. For the last several months I freq

Questions

 • AT&T Internet Equipment

525

1

0

0

Internet drops a few times every day

We have noticed FOREVER that our internet drops/reboots randomly a few times a day. With increased burden during quarantine due to school at home, working at home, etc., we increased internet from 12Mbs to 18Mbs. It is still happening...sometimes at 8 am with only two of us up and using internet...a

Questions

 • AT&T Internet Equipment

133

1

0

How to add multiple routers to DSL for better coverage . i.e. 2 story home, weak signal downstairs, gateway upstairs

i have a ADSL2+ router with basic DSL service. i bought a netgear n600 and netgear n300 router at a flee market and want to add 1 or both to system ?  Is this possible, and if so can anyone help ? i have tried once and it took me about 6 hours just to get system back to where i started.  

Questions

 • AT&T Internet Installation

42

1

0

At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

 • AT&T Fiber Ordering

59

2

0

Closed

Cancel my service

I want to cancel my DSL and home phone service. I have been on the phone for over an hour trying to cancel my account. I have tried to cancel online, but there is only an option to cancel my home phone service. I have reached out on social media, but no reply. How do I cancel my account? I have al

Questions

 • AT&T Internet Account

51

1

0

NEED INTERNET SERVICE NOW!

I have an internet service account that I need moved to a new address.  The account is on the same street as my new address, which had the same service previously.  So I know that this new house is serviceable.  I just need AT&T to allow me to move the "grandfathered" DSL service that is 3 doors up

Questions

 • AT&T Internet Account

362

0

0

0

Connecting devices to wifi with PACE 5268AC

Cannot connect my devices to the PACE 5268AC. The "Smart Home Manager Tool" only wanted to tell me how to id the wifi name on the list on my devices (the desk top is online); however, the problem was, My wifi name is not listed on any of my devices (phone and Kindle). Eventually, it Smart Home Mana

Questions

 • AT&T Internet Equipment

69

3

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

63

4

What happens to customers more than 1.5 miles from a hub when it's converted from DSL to fiber?

What will happen to a customers internet access when the hub they are connected to is converted from DSL to fiber and they live more than 1.5 miles from that hub?  Are they just out of luck and have to find another provider?  Asking for a friend....

Questions

 • AT&T Internet Features

135

4

0

0

mY TECH HAS NO CALL NO SHOWED YET AGAIN. Has anyone EVER successfully done anything but pay their bill on this app OR site???

I cannot take this company anymore, I really think I could have campaigned with ym neighbors to get competition to bring their serves on down the road for the tristate AREA if I could have back the time wasted, a COMPLETE circle (Edited per community guidelines)-trying to get a tech out to do their

Questions

 • AT&T Internet Account

164

3

0

Router

So I've been having this problem for a week now, the broadband on my router keeps blinking red after like 2 hours it goes back to normal but still goes off and on when it wants to, I first thought it was me not paying the bill, Then I paid 2 months and my broadband is still blinking red when it want

Questions

 • AT&T Internet Equipment

36

1

0

Pace 5268 recntly stopped allowing me to connect to my work Remote User VPN

2-3 weeks ago, connection to my work remote user VPN stopped being connected with a message that something between me and the VPN server was blocking the connection. It worked before and nothing in my control changed.  I have a business DSL account so I can host web and email servers from my h

Questions

 • AT&T Internet Features

64

2

0

Requesting change from SFD to MDU

Can anyone tell me the process/procedure for requesting my home be changed to a MDU? We have two families (in-law suite) at my location.

Questions

 • AT&T Internet Installation

70

9

0

Landline Voip? Simple question

I have AT&T fiber, DirecTV, and a landline telephone, I have the BGW210 gateway.I understand now that I have voice over IP, however it is still called landline.My question is the following: I am receiving the following error:"WARNING: DSL Failed to Connect (Message ID: NAD-3304D)"How I am receiving

Questions

 • AT&T Phone Features

300

0

0

0

Customer Service did not make the changes they promised, then hung up on me

I have been trying to cancel my DSL for most of the afternoon because they were not able to give me the price for the service they promised me last month when I called about being overcharged. Not only did they refuse to credit my account as they had promised previously, but I just spent 45 minutes

Questions

 • AT&T Internet Plans

358

1

0

0

Phone line available but no DSL?????

Recently bought a house in somewhat of a rural area, but not even 5 miles from town and I am being told that I do not even have DSL available! ATT says they can provide me home phone service, but not DSL. How is this even possible?  Uverse is out of the question, but i thought DSL was available to j

Questions

 • AT&T Internet Account

4K

3

0

DSL Router for VPN USE

I have no choice and have to use antiquated ATT DSL. I'm still using their Router/Modem and have two questions...  Is there a compatible modem/router that will work better and which one would I be able to configure to use a VPN?  It really stinks living where I do and can't get a faster c

Questions

 • AT&T Internet Equipment

25

1

0

My DSL service has not worked since 8/25/2022.

I reported the problem 8/29/2022 and received callback on 8/30/2022. After a lengthy search by the analyst, she found that there was an outage in the area. She called back a few days later to see if my service was working which it was not. After a few days of this checking, she asked that I call ano

Questions

 • AT&T Internet Plans

41

1

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

81

2

0

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