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Equipment Return

I'm unable to get out of a loop to nowhere to get a label for equipment return. There doesn't seem to be any such option available to choose, despite references to it all over the site which only go to FAQ page listing with no actual results for this problem.

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Internet Connectivity Failure

Over the last 90 days one of my VDSL lines started to go down and the second one taking errors. AT&T dispatched 5 different techs. Every one required a one or two hour session with a tech support agent on the telephone explaining what the previous one had done. They kept little or no notes of the pr

Questions

175

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NID wiring

We had a really garbage install and the wind fnally ripped the flopping cord out of the NID (the one that connects outside to both the inside wall panel and outside NID - not pictured). I need assistance putting the wires back in. It appears to have used blue and white on the top a

Questions

57

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ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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68

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Returning a gateway device

Trying to return a device and cannot locate the return instructions. What return address can I use for this device and what should I include in the box? All I have is a bill for our corporate account. Help very much appreciated. Thank you. I've been on hold for over an hour.

Questions

43

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

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104

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Why did AT&T report me to the Credit Bureau for equipment I returned months before?

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

Questions

446

2

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Self installation listed at checkout, technician installation automatically added right after

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Questions

1.7K

1

DSL Service is Flapping

I've had the AT&T DSL service (25Mb/s tier) for several years. It's been rock solid.  My significant other and I both work from home and have never been in danger of hitting the hard limits.  We previously had cable that promised some pretty substantial throughput (upwards of 10Gb/s)

Questions

296

43

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What are the products and pricing for dsl internet?

Could anyone provide the updated list of all products for dsl (eg. Internet 3, internet 6 etc) and its pricing?

Questions

218

2

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Internet Outage

No internet service

Questions

47

6

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Wifi

How come At&t is not saying anything about the fact that most of the major cities have no internet/WiFi connections. Those of us who are still work from home are losing money, and not getting any answers about this. Its insane. Its down in Almost every major city? Why cant they tell us whats act

Questions

42

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Charge for Repair/Replace defective ATT wifi router?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

Questions

1.2K

2

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Landline Voip? Simple question

I have AT&T fiber, DirecTV, and a landline telephone, I have the BGW210 gateway.I understand now that I have voice over IP, however it is still called landline.My question is the following: I am receiving the following error:"WARNING: DSL Failed to Connect (Message ID: NAD-3304D)"How I am receiving

Questions

308

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What happens to customers more than 1.5 miles from a hub when it's converted from DSL to fiber?

What will happen to a customers internet access when the hub they are connected to is converted from DSL to fiber and they live more than 1.5 miles from that hub?  Are they just out of luck and have to find another provider?  Asking for a friend....

Questions

139

4

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Only slow 6 Mbps available at my address in San Francisco (depressing)

I am looking to move soon primarily due to the slow internet speed...I live near downtown SF- one would think that means all is good right? Nope, wrong!I live in a building that is technically, according to zoning code and/or landlords preference, is classified as a "hotel" even though I have a one

Questions

338

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Customer Service did not make the changes they promised, then hung up on me

I have been trying to cancel my DSL for most of the afternoon because they were not able to give me the price for the service they promised me last month when I called about being overcharged. Not only did they refuse to credit my account as they had promised previously, but I just spent 45 minutes

Questions

363

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Need Engineering department to remove u-verse availability

I need help in removing the U-Verse availability from our address so that i can get fixed wireless internet. Uverse speeds here are only 768 kb/s while fixed wireless starts at 10 mb/s.  I can't get a fixed wireless site survey sent here until the u-verse availability is removed. Please help! Thanks

Questions

112

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Internet drops a few times every day

We have noticed FOREVER that our internet drops/reboots randomly a few times a day. With increased burden during quarantine due to school at home, working at home, etc., we increased internet from 12Mbs to 18Mbs. It is still happening...sometimes at 8 am with only two of us up and using internet...a

Questions

144

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Broadband signal modulation

How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV.  AT&T said it was a bad Gateway modem.  Computer continued to use all my Bluetooth devises said the network was down.  Don't understand.

Questions

104

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