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How at&t will lose thousands in monthly revenue

I have had at&t wireless for ages. I have five personal lines and dozens business lines including tablets.  I have had u-verse internet for three years.  U-verse tv finally became available at my address so I signed up. Today was the installation day. Originally it was suppose to be installed from 9

Questions

 • Wireless Account

329

8

0

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iPhone 12 Trade in program

Hi so I decided to trade in my iPhone 11 for the 12 and I realized I have the iPhone X . While the process is completed is there any other way I can trade the iPhone X instead of the 11 . Would I have to call and switch the trade in ?

Questions

 • Apple

49

1

0

How AT&T lost my business

Starting in 2013, AT&T implemented a $0.63 "Administrative Fee" onto to every wireless customers bill with the  need to "cover the costs of so-so to better serve you". Well, I found out after talking to customer service that the fee was not on the "service side" of my bill, but on the administrative

Questions

 • Wireless Account

257

8

0

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Overcharged and no help

I have been calling and no help on my bill overcharge and it only started since we been in this pandemic

Questions

 • Wireless Billing

34

1

0

Charge erroneously on our account

My husband went to our local AT&T store yesterday to buy a new phone because his was dying. We have been customers for years. As they began to finalize the transaction, a charge for $330 popped up. It has never shown up before and after some investigation it turned out to be from our son’s account.

Questions

 • Wireless Billing

37

1

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Bill

My bill went up again after I was promised it would stay the same until December, I had to lose my home phone to keep that price

Questions

 • Wireless Account

38

1

0

Billing

I recently got wireless phone service with at&t and we already had Direct Tv. Now when I get on the app it has the Direct Tv portion of my bill but I can’t see the new Wireless phone bill on it. Also, the phone portion is on auto pay but the tv portion is not and both are due on different days.

Questions

 • Wireless Account

47

1

0

Cinema Connection Kit and ATT U-Verse 5268AC

I have read just about every article available and have no luck with my issue. The CCK can find the router but won't accept the security key. After many failed attempts my guess is that there's an issue with the Firewall within the Pace PLC 5268AC. When connected via a wire it works but that's the o

Questions

 • AT&T Internet Features

488

5

0

0

No more Badges/Medals I don’t want them.

Stop with the supposedly, Badges/Medals for what reasons ? You’all  are really Obviously very Obsessed and possibly Compulsive, in your Behavior.  I essentially was asking “Why doesn’t the AT&T’s and Direct TV’s ? Membership numbers correlate with each other?  Next thing I know

Questions

 • Community lounge

47

7

0

Closed

Horrible customer service

I switched from Comcast to direct tv satellite. I signed up they made all these promises as in I could get nba league pass for a promotion price of $99 and split into monthly payments on my bill. I ended up getting charged the full $200 on my bill then told they couldn’t change it and I’d get a cred

Questions

 • U-verse TV Account

54

1

0

I want to leave a review

AT&T has the WORST total service of any business I’ve ever done business with. Top to bottom scammed me out of over $4,000 there’s nothing I can do. DirectTV sent a representative with their tech to install at my home & directtv also won’t hold them accountable. I will go out of my way to ma

Questions

 • Phone & Device Upgrades

45

0

0

Driver/Installations service Poor

I ordered service trying to complete my kids Christmas wish after just buying us a new home. I woke up at 7 a.m getting things prepared for them to arrive my appointment time was set for 9 a.m to 11 a.m. They began texting at 8 saying they was on the way. Me and my children sat and waited. At 9:30

Questions

 • AT&T Internet Installation

51

4

0

Internet service

Hello I am trying to get internet service in my home. It's a new development and the att storec said they can only service me at this time if I get a package. I already have direct stream. I was told he can't override at the store and to contact the loyalty department and ask for help.

Questions

 • AT&T Internet Installation

33

2

0

Missing channels on device

I $ for CSpan & other channels, WHY they are not included on my phone!

Questions

 • Network Coverage

41

1

0

HBO MAX

I have Directtv. I have the HBO Max apps on my phone and tablet. How do I watch HBO Max on my tv

Questions

 • Watching HBO Max

113

1

0

Constant Red X and DVR Not Working

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

Questions

 • U-verse TV Equipment

74

1

0

Moving A Router

How much does at&t charge for sending a technician over to my home so they can move my router to another room?

Questions

 • AT&T Internet Installation

74

1

0

I’m confused 5 iOS lines - TV access -2 accounts

How do I access all portals of everything on my iPhone or PC or through remote access for my multiple iOS lines 5 add author my home on my smart TVs and my PC computers ? Husband set it all up without permission and I am wanting access I am the authorized user .

Questions

 • Online Account Access

103

0

0

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Door to door scam

Back in June of 2019 I had an At&t rep come to my house and offer a bundle with DirecTV. He promised that I would be saving money if I switched from Verizon to at&t. I'm not, I'm paying more than what he quoted me at. The rep also took my brand new Google pixel 3 and and iPhone and gave us a $250 cr

Questions

 • Wireless Account

163

1

0

It's only a $15 discount now: Unlimited Plus save on DIRECTV or DIRECTV NOW. Choice gets DTV Now.

https://www.att.com/plans/unlimited-data-plans.html You still get the HBO too.  Sign up here for the free HBO at http://att.com/unlimitedplus    

Questions

 • Wireless Billing

8.6K

12

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