Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Unlock request for out of contract iPhone7 doesn't work

I have just upgraded from couple of iPhone7 to iPhone XS in late November. I made sure all the iPhone7 is not under any contact before upgrade. AT&T accounts shows that iPhone7(s) are not in my account. However, while trying to request for unlock at AT&T unlock portal, for one of the phones displays

Questions

199

3

0

0

Accepted Solution

Official Solution

What happened to the TV Programming section on this site?

Im a little baffled? Did they remove the programming tab? If so, why?

Questions

2.7K

7

0

0

Accepted Solution

Official Solution

Internet Connection Availability

Is there any way i could be provided with a way to communicate with a representative concerning the availability of fiber optic internet where i live. I am an online student and internet connection is an important part of my daily life. I live in the middle of town and all the neighbors that are aro

Questions

75

2

0

Accepted Solution

Official Solution

unlock issue

iphone xs max imei - (Edited as per community Guidelines) is paid off but I keep getting message that its not paid off when I want to unlock the phone

Questions

194

7

0

Accepted Solution

Official Solution

Who can manage my account in a store?

Who can manage my account in an AT&T store?

Questions

345

1

0

0

Accepted Solution

Official Solution

Uverse Router Drops WiFi Connection with Android(s)

The gateway I use with Uverse continues to drop the wi-fi connections with my Kindle Fire and LG Thrill which are both Androids.  I am not sure if that is the issue because my work laptop running XP won't connect either, but not to converned with that, I hard wire it anyway.  Now, here is the kicker

Questions

9.8K

8

0

0

Accepted Solution

Official Solution

want the new nexus 4.

Ok so I have an LG nitro HD under contract and I'm 8 months into it. And I wanted to know if I buy the nexus 4 can I just put the SIM card from LG nitro HD and use it with no problem or do I have to get a different SIM card from AT&T?

Questions

25.7K

7

0

0

Accepted Solution

Official Solution

Upgrade Bait and switch?

Why won’t att honor their listed on web page price of $30/ month for internet 50 speed. When I went to checkout it came up as $50/month. So far on phone with att rep for 57 minutes but he can’t resolve, tried chat, posed questions,it said 1hr for reply. I took screenshot of webpage that I am refe

Questions

91

1

Accepted Solution

Official Solution

Have an old house with Coax cable. do I need to up date whole house with CAT 5 or whatever

Most of my U-verser receivers are connected by coax cable, and they just sent me the new gateway. It does not work unless you have ethernet capabilities. Which, of course, I do not. Any suggestions?

Questions

155

2

0

Accepted Solution

Official Solution

What buttons to push on uverse remote after a power failure to get tv back on?

wireless works fine after power restored but I can't get tv stations.

Questions

3.2K

5

0

0

Accepted Solution

Official Solution

Use of 4 family cell phones in Dominican Republic

I believe your site tells me that I am covered for unlimited talk and text for my iPhone as well as my wife's and our 2 daughter's cell phones, at a daily cost of $25 total ($10 for first phone plus $5 each additional). Is the $25 per day the only charge we will incur for any talking or texting, re

Questions

253

3

0

Accepted Solution

Official Solution

Swap phones, require new SIM with COVID-19 issue and stores closing.

Can one now swap phones without requiring a new SIM with COVID-19 issue and stores closing. Previous policy required a new SIM.

Questions

167

3

0

Accepted Solution

Official Solution

International Text Roaming

Recently have been having problems getting charged for international text roaming here in El Paso.  All my phones have international roaming turned off (it's the default setting).  AT&T has been cooperative in getting these charges off my bill, but I'm getting tired of calling them every month.  It

Questions

7K

11

0

0

Accepted Solution

Official Solution

So no joy on using a router behind the 2Wire with more than 1 IP?

So thing were working "decently enough" when I was using a Netscreen 50 with 3 static IPs, 1 of them being mapped.It would get a few time out remoting in, which I always though was due to my TOE card, till now. I changed out my Netscreen to a Cisco 851w and all heck broke lose. I was getting time ou

Questions

2.2K

5

0

0

Accepted Solution

Official Solution

media server not found

I just got ATT UVERSE today (switched from comcast). After doing the setup, almost everything is working except my wireless connection of my media server (on my desktop) to my TV.   On the TV, I can connect to the internet, but am not able to see the media server that is running on my desktop.  I us

Questions

2K

10

0

0

Accepted Solution

Official Solution

Traveling to Dominican Republic...need help!

My sister has a Samsung Evergreen Messaging Phone. She will be traveling to the Dominican Republic on vacation for a week. My question is, what will she need to add to her plan before she travels in order to make calls, text and send pics back to the U.S.??   TIA

Questions

6.7K

3

0

0

Accepted Solution

Official Solution

Question about bitloading graph/data.

On the Settings->Diagnostic->DSL tab on the modem/router config page (/xslt?PAGE=C_5_3)...How often does the bitload graph update? What is the interval in the graph? (meaning what is first column, what is second column, etc...)  In Uverse realtime I saw it was in Mhz but I could not figure what the

Questions

2.6K

5

0

0

Accepted Solution

Official Solution

Can I use an unlocked older iphone to replace my dumb phone for my AT & T phone service?

I have an used unlocked Phone that my daughter had on her at&t account that she replaced. I have an AT &T cell phone (dumb phone) and want to upgrade my AT &T service to be able use the smart phone. First can I do this and second do I have to sign up with a 2 year contract with AT & T ? Thanking you

Questions

3.8K

2

0

0

Accepted Solution

Official Solution

Simpler way to use a DVD player?

Hello! I've been helping my mother program her controller. Unfortunately, while I've got the grey U-verse remote to pair with her DVD player, in order for her to access it from watching something on U-verse, she needs to 1. press the TV button, 2. press the TV input button to go to Input 1, 3. press

Questions

4.9K

3

0

0

Accepted Solution

Official Solution

Problems with the phone on Sony Ion since update to ICS

I recently updated the os on my Sony Ion to ICS.  After the update it was glitchy.  It used up the battery very quickly, and ran much slower.  But it did still work.  I could send and receive calls and texts.  Well, for two days I could.  Then the phone shut and would not charge from the wall charge

Questions

2.7K

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.