
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have just upgraded from couple of iPhone7 to iPhone XS in late November. I made sure all the iPhone7 is not under any contact before upgrade. AT&T accounts shows that iPhone7(s) are not in my account. However, while trying to request for unlock at AT&T unlock portal, for one of the phones displays
Questions
•
Account Features
Accepted Solution
Official Solution
I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?
Questions
•
Samsung
Accepted Solution
Official Solution
I recently updated the os on my Sony Ion to ICS. After the update it was glitchy. It used up the battery very quickly, and ran much slower. But it did still work. I could send and receive calls and texts. Well, for two days I could. Then the phone shut and would not charge from the wall charge
Questions
•
Android
Accepted Solution
Official Solution
I believe your site tells me that I am covered for unlimited talk and text for my iPhone as well as my wife's and our 2 daughter's cell phones, at a daily cost of $25 total ($10 for first phone plus $5 each additional). Is the $25 per day the only charge we will incur for any talking or texting, re
Questions
•
Network Coverage
Accepted Solution
Official Solution
I have two iPhones on a family plan, a 4s and a 3GS. Two questions: 1) Can I swap their SIMS, and if I do will the iPhones swap phone numbers? 2) Will their AT&T contracts, which have different expiration dates, move with the SIMs or stay with the physical phones? Any info, many thanks.
Questions
•
Apple
Accepted Solution
Official Solution
I currently have an LG CU515, my wife has an LG C1500. I have upgraded her line to an iPhone, but want to keep that for myself and give her my old LG. I haven't received the iPhone yet. What do I need to do to end up with the iPhone as my line and the LG CU515 as hers?
Questions
•
Apple
Accepted Solution
Official Solution
Are the contacts on the Iphone 4 included in the backup to iTunes?Just wondering because i will be replacing one of the kid's Ip4 with an insurance replacement and i don't use an iphone so not familiar with what is included in a backup.She has not upgraded to ios6 yet, so would she also need to do t
Questions
•
Apple
Accepted Solution
Official Solution
I use my phone very little and balance goes down too fast (3-2min calls @$.50 ea and balance dropped $10.00). How can I check my latest charges?
Questions
•
Online Account Access
Accepted Solution
Official Solution
I don't remember the email I used.
Questions
•
Online Account Access
Accepted Solution
Official Solution
I'm trying to pre-order the HTC One X. I am currently using an iPhone 4 with a grandfathered unlimited data plan. On the phone selection screen the One X shows a price of $199.99 including a $100 instant rebate. When I add the phone to my cart the instant rebate disappears. I've read throught th
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Recently have been having problems getting charged for international text roaming here in El Paso. All my phones have international roaming turned off (it's the default setting). AT&T has been cooperative in getting these charges off my bill, but I'm getting tired of calling them every month. It
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I have an used unlocked Phone that my daughter had on her at&t account that she replaced. I have an AT &T cell phone (dumb phone) and want to upgrade my AT &T service to be able use the smart phone. First can I do this and second do I have to sign up with a 2 year contract with AT & T ? Thanking you
Questions
•
Wireless Account
Accepted Solution
Official Solution
Have the HD Premium tier with Redzone etc. I have added to my favorites MGM and Sony channels, but when I list my favorites they do not appear. Redzone shows up. This on a VIP1216 STB. The channels show up ok in favorites on my other STB's. Do I need to reboot the STB to get them recognized?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Is there any way i could be provided with a way to communicate with a representative concerning the availability of fiber optic internet where i live. I am an online student and internet connection is an important part of my daily life. I live in the middle of town and all the neighbors that are aro
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Manufacturer 2Wire, Inc.Model 3600HGVHardware Version 2700-100727-008Software Version 6.3.7.42-plus.tmDSL Modem 3.73 SW:9_158_16_100526 I've tried everything to make this RG forward ports - it refuses to open the following ports for BF2 and Steam: UDP 1500-4999
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
att.net will not allow me to back out of an article. what`s with all this twiiter {word filter evasion}! I don`t twitter. I want to read articles with no extra crap popping up everywhere. I want to be able to back out to the homepage. I`m so frustrated with att forcing ads and crap all over the plac
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Hi Guys, I am planning to make the switch to ATT wireless from my T-Mobile account within the next few weeks. Was wondering if you guys could help me answer a few questions. First, I am currently on a Family Plan with T-Mobile, to which I am NOT the primary account holder. I would like to bring my
Questions
•
Wireless Account
Accepted Solution
Official Solution
My son is an airman in the Navy who also has COVID right now. He cannot leave his home. His old phone died and I placed an order for a new on on ATT website FOUR times. Each time they confirmed the order by sending me a verification code, which I sent back. They confirmed the orde
Questions
•
Apple
Accepted Solution
Official Solution
I just got a Samsung Infuse two weeks ago and switched over to ATT from another carrier. This is also my first android phone so please be patient when I asked dumb questions. Thanks ahead of time for that... I have searched all over the ATT sites and can't seem to find where in the world I go to r
Questions
•
Android
Accepted Solution
Official Solution
My sister has a Samsung Evergreen Messaging Phone. She will be traveling to the Dominican Republic on vacation for a week. My question is, what will she need to add to her plan before she travels in order to make calls, text and send pics back to the U.S.?? TIA
Questions
•
Network Coverage