
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I cannot access two of my sbcglobal.net accounts. Recovery doesn't work.
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
I've been on the phone twice with the AT&T Unburied Line number for close to an hour. This is during the time that Dorian is coming up the Florida coast, so I'm not upset or freaking out but I would like to know if it would be possible if instead of being on hold, could there a simple menu selection
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
There was an accident in front of the apartments and the pole and the green box were destroyed. At this point, we cannot get internet service into the complex. Someone needs to come fix the equipment.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Where do I send this worthless thing back?? Why won't they send me my label to return it ?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I got AT&T internet service installed today, everything went well and all until the installer left, I noticed he moved the couches and scratched up my flooring. Can anyone help with this?
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Hello, i was using the wireless plan for years but i had to go to Turkey for a while like 3-4 months. So in order not to pay unnecessary money to att, i changed my plan to Pre-paid.later on i realized that i had to get a add-on for this. However, can i just use the services as i go. Lets say i put
Questions
•
Plans & Features
Accepted Solution
Official Solution
I keep getting looped between Direct TV and ATT when trying to see my actual bill. This has been going on for months. I even tried to cancel paperless billing just so I can see my bill but apparently that is no longer an option. This seems to border on illegal. There's also no real way
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I was without U-verse TV and internet for about 9 1/2 days last month. Will there be a billing adjustment for lack of service for more than a week? John in Houston
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I have called five different numbers trying to reach someone to express my concerns and issues with a door to door salesperson with AT&T. There seems to be not number or email to reach anyone. I don't have an account with them and especially now I don't want one.
Questions
•
Community lounge
Accepted Solution
Official Solution
Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
My phone is unlocked from AT&T and now used outside USA How can i update my phone because It says software version is up to date but its clearly not.
Questions
•
Samsung
Accepted Solution
Official Solution
My phone has been having storage issues lately and I'm trying do free up some storage and there are all these useless apps I don't use like the direct TV app or Facebook that take up a total collective of 7.4 GB of storage out of 16 GB that comes pre installed on the phone I can't Un install them h
Questions
•
Android