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using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

23

4

0

AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

23

8

0

Damage cable for 2 years or more

so i been trying to get internet at my home for years but i found out recently that the cable on a pole broke and has been unnoticed for over 5 years, so thats why im unable to get internet at my home because of that cable. on the FCC broadband map i saw that in Dec 2018 my section disappeared but i

Questions

 • AT&T Internet Equipment

14

3

0

CALLER ID (cell phone)

Hi, My cell phone caller ID name is incorrect. How can I go about changing it?Is this something I can change through my AT&T online account or do I need to contact customer service?Thank you!

Questions

 • Data & Messaging Features, Internet Tethering

22

1

0

Internet/Network

For the past week nothing has been loading. My phone keeps saying I don’t have network or internet but I paid my bill before it was due. What’s going on?

Questions

 • AT&T Internet Features

17

1

0

Technical error while reactivating phone

I cannot reactivate my husbands phone I keep getting a technical error and to try again later I keep trying I did not mean to deactivate it

Questions

 • Device Features

23

5

0

District or Regional Contact

Is there a way to contact a District Manager or Regional Manager? Thank you!

Questions

 • Wireless Account

18

1

0

Reward Card

I received a reward card on September 2019 which has a march 2020 expiration date. I tried to use on mid of the month of march 2020 and it says expired. I called them on April 2020 and they claimed my card got expired on 2nd of March, 2020 and cannot renew or reload my card. Joseph, the customer ca

Questions

 • AT&T Internet Features

36

0

0

How to receive credit for returned DSL Gateway?

We cancelled our ATT DSL service a few months ago.  I took the modem to the UPS Store.   They accepted it and gave me an "AT&T Equipment Return Recept", Return Reference# A2408P20190430122757.   I then started receiving many calls about returning the equipment.  I spoke with the agents, explained th

Questions

 • AT&T Internet Account

19

3

0

Cable Relocation

There are ATT cables that are connected to a Utility pole that is owned by Cobb EMC located on my property. Cobb EMC has added a pole that is located on the property line but can't remove the pole that is directly on my property until ATT relocates their cables to the new pole. This is a real pain/e

Questions

 • AT&T Internet Equipment

19

4

0

Why Can't AT&T Block Spoofed Calls On Their Network?

I have been getting bombarded with spoofed number spam calls on my mobile device since the end of last week. Previously it was maybe 1-2 per day. Yesterday it was 8 calls within 4 hours, today it was 12 calls in less than 6 hours. Every 30 minutes or less my work is interrupted by these. AT&T's o

Questions

 • Account Features

22

4

0

My order on a new line has been canceled TWICE!

I'm a new customer to the AT&T company and I'm already disappointed in the service being provided. I live on an island in Alaska and the nearest AT&T store is a 20min flight away; I have no way to make it in person to the store and sort this out. I've had my first order canceled without expl

Questions

 • Wireless Account

24

1

0

Cancel with in 14 days

Pushy salesman Sedgwick don't have a phone and can't afford your. I am in a nursing home. Don't bother me elderly harassing is a crime. Thank you Sharon Bocim

Questions

 • Wireless Account

19

2

0

Told to appear in person to complete the paperwork during COVID

I have been an AT&T customer for many years. I recently attempted to change plans through customer service. I was told there would be no problem by two representatives. Now I am told that I have to make an in person physical appearance at a local AT&T outlet to complete the paperwork. I

Questions

 • Wireless Account

50

28

0

just a heads up

I have an internet-based office number. this past week we've gotten several phone calls from a collection agency named "sunshine".  I actually spoke with the lady this morning.  She wanted me to verify my mailing address and the last four of my social.  I said no.  what is this

Questions

 • Wireless Billing

34

5

0

Business Phone Line

Where do I file a complaint? I am a business owner and had telephone service problems for the months of May, June, and July. At first it was an off/on problem. The first technician came out in June. That day the phone line was working and he was unable to check anything due to the stormy weather. At

Questions

 • AT&T Phone Account

18

1

0

AT&T box in yard but no service??

We have been trying to find out what services are running through our yard. We have a green AT&T box in our front yard as well as DigRight confirming we have AT&T lines in our yard but nobody can tell us what we have.  We were told AT&T offers a service where a technician will come

Questions

 • AT&T Internet Equipment

23

1

0

WHY DID AT&T ERECT A CELL TOWER WITHOUT WARNING ON A RESIDENTIAL STREET!

While I was out of town an UGLY, very massive Cell Tower Center was erected across the street on a roof blocking our view of the San Francisco Bay! They did not give any warning, no notices to residents. San Francisco has strict building codes especially concerning the skyline. This should have had

Questions

 • Data & Messaging Features, Internet Tethering

32

5

0

Closed

CANCEL LINE ABROAD

Hi, I am out of the country and I have been trying to close my line because I am not coming back to the US anymore and not using the simcard. I tried calling all the international numbers I have found but none seems to work . Could I cancel it another way ?? I tried the chat too but it seems like it

Questions

 • Wireless Account

9

1

0

Wifi calling not showing on android S10+

Just transferred my service from T Mobile. My. wifi calling was showing and working fine till I popped in the new AT&T SIM.  Now the option is no longer showing in the phone menu.  I was assured by customer service that this was a feature that was offered on BYOD.  Help please

Questions

 • Android

23

1

0

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