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Need help. Can't find anyone to help me. I was promised 2 years at a certain price for internet/TV

Back in Feb, 2019, I was promised a certain price for 2 years. I didn't ask for it. It was offered to me. I have it in writing along with a confirmation of the order. I have chat sessions to confirm this. Now my price has increased a good bit but ATT is telling me so sorry but nothing they can do be

Questions

 • AT&T Internet Account

88

2

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My internet was in an out when I selected the wrong plan

My internet was in an out when I selected the wrong plan an I have already added my prepaid refill card thinking I had selected the right plan for the same amount as the card I bought so does that mean I just got screwed out of my $50.00 dollars? Or how do I fix this

Questions

 • More AT&T PREPAID Discussions

8

1

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Horrible Customer Service

Why is it that I was on hold for an hour to speak with someone and when I say that you have over charged me and say I am canceling they “transfer me”. Hanging up on customers must be an AT&T daily practice. You can’t build a streaming service to save your Company. You need to stick to what you know

Questions

 • AT&T Fiber Account

14

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0

Scammed by employee who gave no information on a deal

My mom got scammed by a at&t worker.He told my mom about a real deal but he did not tell her about that she needed to cancel the old phone that was broken and he was smart and AT&T does not even care and we can't do (Edited per community guidelines) because to turn off a phone now we need to pay 700

Questions

 • Wireless Billing

19

1

0

go phone($45/month plan, 6GB) account balance problem.

I purchased the go phone(prepaid) plan, $45(6GB) monthly plan.I purchased it on 17th July, 2017 by paying $45.And I refilled $45 via online site(paygonline.com) on 7th Aug, 2017 before the expire date(15th Aug) for the plan.And today, 16th Aug, all voice, data connection was disconnected and receive

Questions

 • More AT&T PREPAID Discussions

5.5K

2

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Billing

Had a device upgrade to iPhone 12 and first month bill was outrageous, do these come in default? Is it possible to cancel them? Access for iPhone 4G LTE w/ Visual Voicemail Protect Advantage Insurance for 1 Protect Advantage Support Services for 1 Thanks!

Questions

 • Wireless Billing

15

4

0

att corperation address to file a complaint about the crappy way att treats it customers of 50 years .

i want to bypass the middle man , and the lower echelon , i want to let the top brass at att know how (Edited per community guidelines) off i am . i am a customer of att for the better part of 45- 50 years , i have never felt so screwed over by any company , ever, it started about a year ago

Questions

 • AT&T Phone Account

18

3

0

I need help with my Uverse internet pricing please - I was lied to

Hello,Long story short, I had an ongoing $20/mo off Loyalty Credit with no expiration date that was applied to my account because of troubles I had in the past with signing up. I called in this morning to upgrade my internet speed to "Internet 1000" and asked the sales guy on the phone if I would be

Questions

 • AT&T Fiber Account

14

1

0

Account Services

Can an At&t specialist reach out to me for help and support. I need a specialist who truly appreciates their costumers and is willing to do everything in their power to help a costumer.

Questions

 • Wireless Account

16

7

0

Request to cancel a duplicate transcation/order

Hi, may I ask how I can cancel a duplicate transaction. I made a paypal payment this morning, but the website showed error message. I then made another payment via card and it succeeded. However, a few minutes later paypal sent me a notification saying the previous order was placed, which made it

Questions

 • More AT&T PREPAID Discussions

8

3

0

cancel my internet while i’m in another country

Hi, i just moved from the US to Thailand. I tried to cancle my internet but it didn’t work. Please help me!

Questions

 • AT&T Internet Account

15

1

0

U-Verse Billing Help

I could use some help please.   I moved into an apartment that runs under a community plan, where my u-verse gets paid through my rent every month. I have never received any info on how to login to my account because I was told I would be needing to pay for the extra DVR and internet speed seperatel

Questions

 • Watching U-verse TV

20

1

0

Account in collections

I had an AT&T account and due to missed payments my account it went into collections. I want to pay the collections off but i still have the phones i rented through AT&T and i want to return them. If i return the phones will that help my collections.

Questions

 • Samsung

25

1

0

Payment didn't happen

So I got the message saying that my plan renewed but the payment never happened for some reason and now I have no service. I was thinking of logging in to my account online and seeing if I can pay manually but I forgot my password and I can't reset it because they send the reset password or pin thro

Questions

 • Wireless Billing

12

1

0

infinite loop on balance notifications text message charges

This happened recently, a balance notification messge would show up on phone without calling or texting anyone, then pressing "close" on the message window would cause another balance notification messge to show up with 0.20 deducted from the account. The way to get out of this loop is to reboot the

Questions

 • More AT&T PREPAID Discussions

226

1

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phone bill

how can i get the long distant charge off my bill ,never use long distant Tried in ATT store and was told by a REP. YOU CAN NOT GET RID OF IT,THAT IS HOW ATT MAKES MORE MONEY

Questions

 • AT&T Phone Account

9

2

0

Phone bill

I tried to use my 2different cards tobpay for my phone bill but still didn’t work out it said transaction denied contact your bank n your network is not working at all. I need helppp pleaseee

Questions

 • Wireless Billing

16

1

0

GoPhone AutoPay Set-Up incorrect

For the past 2 months I have been having MAJOR issues with the autopay system for AT&T. I got my phone in June or July and I was using the physical pay stations at the AT&T stores. Those worked great when I went in. I was on the $45 plan and I only had to pay $45 (No taxes or fees included so a flat

Questions

 • More AT&T PREPAID Discussions

622

1

0

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Need Printout of Account details with address

Is there a way to get an up to date printout with my full address and phone number? I need it for a lease agreement!

Questions

 • Wireless Billing

12

1

0

At&t carelessness

Hi, i’m an international student with at&t prepaid. Im on $50 plan with autopay. My plan renews on today every month. Literally 3 days ago, i called customer service (Carol answered) and explained my 4 month plan in overseas, and kindly asked them put my account on hold until i come back. As the

Questions

 • More AT&T PREPAID Discussions

13

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