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Technical support/dispatch fee

I was charged $99 for a dispatch fee for a WiFi box switch due to bad equipment.cs rep that made the appointment assured me that I would not be charged any fee. Now I have to pay for a service fee because instead of me waiting on a box I requested someone come out ASAP because if I don’t have intern

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3.5K

4

0

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Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

166

5

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Cancel protect advantage

How do I cancel protect advantage on my iPhone?

Questions

252

2

0

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Seasonal hold

How do you sign up for seasonal hold on Florida?

Questions

250

3

0

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Returned Phone Not Credited

I returned a phone under the 30 day return policy. You guys have the tracking number, I have the receipt from USPS , Pitney Bowes got took over the return as the return agent and it was returned to Fort Worth Texas . I need my account credited for the phone and refundes the tax minus restocking fee

Questions

59

9

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Nursing physician and Nursing assistant Discount

So I am a patient care assistant why does at&t not honor me as part of nursing even though I do the same tasks as the nurses?? They won't let me get the discount because I'm an assistant to the nurse.😡😡😡

Questions

175

3

0

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Responsibility for cable reconnection charge?

The utility locator services came out and marked the yard repeatedly before I had a French drain installed by a landscaping company.  Still my internet cable was cut.  The landscapers pointed out that where the paint in the yard was, was not near where the cable was cut.  Called AT&T customer servic

Questions

250

1

0

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No autopay discount applied to first bill?

I received my first bill including setup cost and payed it with auto pay. I was promised a $10 credit per line per month if I used auto pay. Why hasn't it been applied here?

Questions

529

4

0

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Cancel phone service, AT&T autopay from China (Shanghai)

Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to

Questions

145

1

0

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How many lines am I allowed with my employee discount?

I am an AT&T employee. How many lines can I have on my account with the discount?

Questions

116

1

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Paid my bill on the 9th. Tried to upgrade to another plan this morning, wouldn't take credit card and completely lost the original plan.

I paid my bill on the 9th, ran out of data and tried to upgrade to a higher plan, and in doing so I couldn't get my credit card to run. Apparently my old plan was lost, even though I had 3 weeks left. Now I have no phone service and can't connect to internet anywhere hardly. What do I do to get the

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267

3

0

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xnibl email address move to outlook

Hi there, I was wondering what the process is for moving this email address to o365. I can see the domain is registered to your selves but have no idea who is paying for this or if it's paid at all. Could someone please reach out to me at [email scrubbed] and let me know the process as I have IT

Questions

105

2

0

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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

3.7K

4

0

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Text to 24444444

I don't have tje message to forward to 7726. The message isn't in my messages app at all, or could have been deleted. I saw it on my usage summary only So I've nothing to send to you. What is 24444444?

Questions

292

1

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Are there AT&T stores in India?

I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?

Questions

372

4

0

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Add to Account Balance

I want to pay to add funds to my account balance for my next refill, without skipping the remainder of my current cycle. How do I do that?

Questions

318

5

0

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Is there an activation fee on Unlimited Plus, when adding extra lines (BYOD)?

I have Unlimited Plus with 4 lines presently, however I may need more tether data given my work situation. So I thought to add another phone (or two) for tethering (used unlocked att phones that can tether are kind of cheap).I understand it's $20 + fees monthly for each line, up to 10 lines total on

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1.6K

3

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2nd time I've lost money on switching plans.

I have two phone lines on my ATT Prepaid plan. It has been extremely aggravating and frustrating when changing plans on ATT Prepaid. I had $40 on my balance previously and the added $25 which brought the balance up to $65. When I then go to change my monthly plan from the $40/month plan to the $30/

Questions

297

8

0

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My AT&T data is being used by fraudsters

I canceled my AT&T DSL back in 2015. Last week, my AT&T data was used by fraudsters in an attempt to open a credit card. I know this because the email address they used was unique to my AT&T service (the email looks like att@<my personal domain>.com). Also last week, I started

Questions

4.4K

32

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

925

2

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