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Slow Mobile Devices – Troubleshooting and Things to Know From AT&T

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, or restarting. I cannot promise I can get your device back to

Questions

 • Other Phones & Devices

11.7K

2

0

0

Transferring Phone Number to a New Unactivated Phone

I bought a new phone to replace my unusable broken one. To activate this phone, I need to transfer my phone number, however I cannot transfer the phone number from my old phone to this new one without activating it... so I'm stuck in a bit of a paradox... I'm not sure what to do. How do I transfer m

Questions

 • Apple

138

2

Phone Upgrade on Walmart Giving Constant Error

I am trying to upgrade my phone on Walmarts website to the new Iphone SE since there is a great deal going on and it keeps giving me an error. I already went into a AT&T store and confirmed all my information such billing zip code, SSN, etc. Each time i enter the correct info it says "Some of the in

Questions

 • Apple

311

1

0

not receiving calls

I'm not receiving all of my calls. It doesn't seem to effect specific numbers and the numbers that are effected aren't effected all the time. Some days my husband's call wont go through, sometimes it will. Other times it's my mom, or my best friend. Sometimes I receive a notification of a missed cal

Questions

 • Apple

8

1

0

Callers Cannot Leave a Voicemail

Whenever anyone tries to call me, it does not allow them to leave a message and instead goes "The wireless customer you are trying to call is not available. Please try again later." I have tried turning my cellular off for 30 seconds, going on AirPlane Mode for 30 seconds, turning my phone off, rese

Questions

 • Apple

46

1

0

AT&T KEEPS CHARGING ME $100s FOR WHATSAPP CALLS

This is the fourth time that I have received a notification that my AT&T account is being billed over 100 dollars for making international calls. This is outrageous for two reasons. I don't make international calls. I have international calls barring on in case AT&T ever thought I was trying to make

Questions

 • Wireless Billing

6K

14

clean IMEI but "this device has been blocked from network use"

When I search up the IMEI on any website, it shows up as clean. However, when I try to make a call, it says "this device has been blocked from network use"

Questions

 • Phones, Tablets & Devices

368

5

0

How to get a phone unblacklisted

My phone was lost, so I filed a claim with Asurion. Then I found the phone and let Asurion know that I wanted to cancel the claim because I had found the phone. I then was able to continue using my original phone that I had found for about 7 days, when it was suddenly blacklisted. I have been on the

Questions

 • Apple

162

4

0

Is AT&T can lock unlocked phone?

I have iphone 11 pro which i have purchased in march 2020 the phone i purchased was UNLOCKED but now when i change the sim card its showing locked. I dont what is the issue. how can at&t lock the UNLOCKED device.

Questions

 • Apple

75

22

0

Carrier update 45.0

Hello, Does anyone know what's included in the carrier update 45.0?

Questions

 • Apple

5.2K

6

0

How long is it taking to get the Blue iPhone 12?

If I order an upgrade to one of my phones with a blue iPhone 12 on Nov 1, when should I expect it?

Questions

 • Apple

89

4

0

AT&T charging international long distance for WhatsApp FaceTime calls made through home wifi

AT&T is charging me hundreds of dollars for making phonecalls/video calls while on my home wifi- explaining to me that I'm "never really off data."  This doesn't make sense- there are four buttons on my phone: 1.  Cellular 2. Airplane mode 3. Bluetooth 4. Wifi How is it possi

Questions

 • Wireless Billing

74

1

Error when logging in for online TV streaming

I keep getting the attached error message whenever I try to stream a TV show online from a network's website (like CBS, A&E, ABC, etc.). I have ATT Uverse and when it asks me to log into my TV provider, I continuously get this error when I put in my correct log in. It happens on every browser I

Questions

 • Watching U-verse TV

332

6

0

FirstNet - Promo Free iWatch

When I signed up for FirstNet the ATT representative explained the promo for free iWatch.  I signed up to get promo and was told after 3 billing cycles I would start seeing the monthly credit on my bill.  I'm on the 6th billing cycle with no credit.  Account is in good standing. 

Questions

 • Wireless Billing

1.4K

13

0

Not receiving verification code to add cellular to apple watch

iPhone 12, Apple watch series 6: I go through the steps to add the cellular plan to my apple watch.  It allows me to see the $10 a month, agree to the terms of service, and hit continue. It then loads the 'verify your info' screen, and indicates that they have sent a code via text message to

Questions

 • Apple

191

1

0

Pre Order XS MAX Gold 256gb

Has anyone actually gotten a "shipped" notification for teir pre order? mine is still saying preparing to ship.

Questions

 • Apple

200

1

0

0

Extend a network from Pace 5268AC (potentially with Apple Airport)

I just got Internet 1000 and U-verse installed today. The speed is great... in the front of my house. In the back, it's really, really slow. This isn't a problem unique to the equipment—my old network had this problem too, but I was able to set that up in the middle of the house to counter that. AT&

Questions

 • AT&T Internet Equipment

174

0

0

0

Now you can get AppleCare+ up to a YEAR later! Do you wish you had got it but you waited too long?

Do you regret not getting AppleCare+ for your iPhone? Even if the 60 days is past, you can now get it up to a year later!!!   A customer that purchases a new iPhone now has up to one year to purchase AppleCare+ for the device, compared to 60 days previously, according to multiple peop

Questions

 • Apple

131

0

0

0

New ATT prepaid account (Port in) calling working. data working, sms not working

Hi, Just ported my number in to ATT Prepaid on the $50 ($40 with autopay) plan.  Calling is working, data is working but SMS is not working this is on an unlocked ATT branded Iphone XR  when I go in to settings / Messaging and choose iMessage it says activation unsuccessful. 

Questions

 • Phones, Tablets & Devices

20

3

0

Apple Watch Series 3 (Cellular) 38mm - Estimated Ship Date

Has anyone received their new 38mm series 3 (cellular) Apple Watch before the estimated ship date?

Questions

 • Apple

458

3

0

0

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