
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
We are at 60+GB used with 10 days to go. My son's phone uses 90% of our total. He and I don't see how it's possible that he has used 54+GB. I have unlimited, so it's not a money matter, but what is going on? Before I changed to unlimited, we stayed close to our limit; only after I changed to unlimit
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.
Questions
•
Apple
Accepted Solution
Official Solution
Don’t Sigh, Fix Your Wi-Fi! Was your Wi-Fi on your device working before? Did it stop working? Are you having trouble setting it up on your device? Not to worry, We have some tips that will help get your device connected! Unable To See Wi-Fi Network If you were connected to Wi-Fi in the p
Questions
•
Device Features
Accepted Solution
Official Solution
Not receiving text messages, calls, or unable to make calls. If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again. These quick troubleshooting steps can correct many issues with your wearable device. &nb
Questions
•
Wearables
Accepted Solution
Official Solution
Hello dear community, Please help me to receive assistance withe a 'carrier reveal' request. I have received a new ipad pro, which does not reveal any esim option other than at&T postpaid. I am traveling with this device and need to be able to install alternative esim carriers. Thank
Questions
•
Apple
Accepted Solution
Official Solution
Добрый день!Прошу вас помочь активировать телефон, данный телефон заблокировался после обновления версии и смены сим карты.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Bought an iphone 13 pro max with trade-in offer $1000. Travelling out of US for a month. I can either take att international pass for $100 a month or get my phone factory unlocked for $50 from third party. (the third party is NOT a scammer). Would my offer be void if I factory unlock my device f
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Closed
iPhone 11. An essential upgrade. Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience
Questions
•
Apple
Accepted Solution
Official Solution
I will be coming to the USA under the student exchange program in the first week of Jan. I want to know how to get a postpaid sim as I will be living in a student dorm which will be allotted to me on arrival. Also, what are the usual taxes on the bills, and how to add international calling? Also, te
Questions
•
Wireless Account
Accepted Solution
Official Solution
I belive i was issued a faulty phone in august 2019. I am still on a cintract with you, however the phone sporadically freezes and then turns off and doesnt turn back on again unless i reboot it. It is an iphone 10, less than a year old. I cant ring customer services because I am currently in the UK
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Many years ago, I`ve bought an iPhone 3GS in the US and now I´would like to prepare it for my son for his first mobile device, but unfortunatelly I can´t find the AT&T sim card anymore. I´ve installed a new battery and now the activation is gone, and without an AT&T sim card, I have no chanc
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Okay so I have a iphone 13 not on the next plan and I don't like it . Can I sell it and continue to make payments till paid off... And swap a sim card to a different phone without it effecting my account. Thanks basially paying as normal with a different device for the sim card I've seen people sa
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I was going though the process of unlocking my old phone, I just got a new one. So I received an email saying my phone was unlocked and to back up my old phone before erasing it. So if I already have everything on my new phone, can I just go ahead and erase the old iPhone? I know this is probably a
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I recently bought a locked Iphone and have been trying to unlock it for days now. The phone functions fine but when I try to type in a passcode it wont let me. I also cannot type in any number to make a call. The phones carrier is Att . I have the sim card from att and the iphones IMEID number. Is t
Questions
•
Apple
Accepted Solution
Official Solution
I was wondering I could come into the store and get an iPhone 12 at the At&t store in Grant Park in Portland today and how much would it be to switch from my iPhone XR the screen has lines in it but its not cracked.
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
It's that time of year again!!! It's widely believed that 'Pro' successors to the iPhone XS, the iPhone XS Max and the iPhone XR are in the cards.Let's get this thread started so we can keep track of ordering issues, etc. If Apple follows past iPhone schedules, pre-orders for the new iPhones could b
Questions
•
Apple
Accepted Solution
Official Solution
I have AT&T service, my brother has AT&T service, we can't stay on the phone with each other for more than two minutes without dropping the call
Questions
•
Apple
Accepted Solution
Official Solution
Dears, My IMEI no is [EDITED]. I bought it from a foreigner for about 700$ and check everything was working and when I inserted my sim card it says AT&T locked. I could find the foreigner again and money is gone. Please help me. I am a student from a poor country Nepal who bought an iPhone to
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
if I pay off my installments plan before 36 month can I remove the at&t service from my iphone and make it a free phone that I can input any carrier worldwide ?
Questions
•
Apple
Accepted Solution
Official Solution
Does the account holder have access to emails icloud information data or text messages? Can a phone be shadowed? Or all my data & everything be seen by the account holder & can they manage what the authorized user is allowed to see?
Questions
•
Apple