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Serious answers and responses only, PLEASE!!

My mother recently gave me her old phone and I factory reset it completely without thinking and now it's saying since it was reset that now it needs her email that was previously synced to the device and she can't remember the email nor password used, what can I do to get into this phone and be able

Questions

 • Android

226

3

0

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my ex set up my login

My phone is off, an I don't know what login is my ex set it up 

Questions

 • Wireless Account

87

2

0

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Can I use same Sim after three months ?

I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no Autopay. I will have to travel back to US after three months. If I retain my SIM and want to pay for the month after I arrive, will prepaid account st

Questions

 • Account & Usage

42

1

Accepted Solution

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Arbitration demand

Is there support email I can send my demand over faster or fax

Questions

 • Wireless Account

35

1

0

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Change voicemail pin

Not visual voice mail. Supposedly I have a voice mail somewhere else. I have had my service since 1996. I DO NOT remember this passcode.

Questions

 • Account Features

17

1

0

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My phone was lost and I need a new SIM card

Hi, I’m only able to message right now. I have an extra phone but no service. My phone was lost and is being used at this very moment. I didn’t have a PIN number on my phone because I was letting my kid use it for school related activities the very day I lost it. Can I provide ID online via email fo

Questions

 • Other Phones & Devices

66

5

0

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Not receiving option to pay in installments

Hello, I just added a new line to my AT&T account for my girlfriend (switched from Verizon) yesterday, and now we want to upgrade her phone. It’s an iPhone 7 that’s been completely paid off for years now. When I use the My AT&T app to try and upgrade her device, I’m only receiving the

Questions

 • Wireless Account

30

1

0

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ROOT ACCESS ERROR

What is this and how do I fix it?

Questions

 • More AT&T PREPAID Discussions

73

1

0

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Prepaid to postpaid what do I need to bring?

I am looking to go from a prepaid account (3 phones, all paid for/unlocked) to postpaid. I know I have to go to a corporate store, which is no problem, but I do not know what I have to bring with me.  Do I just need to bring the phone numbers?  The phones themselves?  The people (oh

Questions

 • Wireless Account

63

5

0

Accepted Solution

Official Solution

Overpayment refund

How do I get a refund for an accidental overpayment? Customer service phone rep said I would have to cancel my service and close out the account. The website says I can request a refund but doesn't tell how.

Questions

 • Wireless Billing

42

6

0

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Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

 • Apple

44

3

0

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question about bills

We suspended our AT&T account in early January, but we're still getting bills, with no explanation about what the bill is for. Today I tried to call the regular number (800-288-2020) to inquire about this, but couldn't get through the automated phone setup. I was told I had to pay $7 for an all

Questions

 • AT&T Internet Account

63

2

0

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Past records

I am needing to get my old phone records from 2016-present

Questions

 • Apple

127

1

0

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I didn't make an ATT account

I have never heard of ATT and I never opened their site until now. I got an email from ATT telling me to confirm my email address and that I made an account and I enrolled for paperless billing, I even live in a country where I cant access ATT unless I use a VPN. how can I fix this?

Questions

 • Wireless Account

55

2

0

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I Am Unable to Redeem My Prepaid Card

I have tried several times, through several different means. The Prepaid website will not allow me to sign in and I am becoming incredibly frustrated and upset by this process.

Questions

 • Plans & Features

72

3

0

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what is new at t customer service phone number ?

I can't send or receive messages with my AT T email account..Use a Web browser to see whether you can access Internet sites. If you are on a local network, see whether you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help.

Questions

 • AT&T Internet Account

1.2K

1

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Closed

Phone warranty

Is there somewhere in the app that will tell me if my phone is still under warranty?

Questions

 • Online Account Access

1K

3

0

0

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Old att # forwarded to new att #?

I just created a new cell # with my current att account but my messages (just sms, it seems), aren’t going through now. iMessages are working fine.   Also, how can I have my old # to forward to my new #?  I tried to do it in settings after the fact but it’s not working.  I am assu

Questions

 • Data & Messaging Features, Internet Tethering

22

2

0

Accepted Solution

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Prepaid account access denied

Why has my Prepaid account been closed? I have two prepaid accounts for me and my wife. As we are living abroad, we cannot use our PP ATT#. While we are away, we are on a 25cent/min plan to hold onto our account, we have been paying $25 every 3 months. Two days ago, a payment was due I tried to acce

Questions

 • More AT&T PREPAID Discussions

40

3

0

Accepted Solution

Official Solution

verified phone number linked to google 2 step verification

i no longer have the mobile number that i linked to my gmail 2 step verification.

Questions

 • Samsung

212

4

0

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