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Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

Questions

650

2

0

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Can’t make or receive calls after SIM card change

I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?

Questions

14.4K

6

0

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AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

858

17

0

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Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Questions

2.9K

30

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Detailed billing with text messages and calls

How do I access a detailed bill of messages and call logs

Questions

3.8K

2

0

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Closed

My AT&T data is being used by fraudsters

I canceled my AT&T DSL back in 2015. Last week, my AT&T data was used by fraudsters in an attempt to open a credit card. I know this because the email address they used was unique to my AT&T service (the email looks like att@<my personal domain>.com). Also last week, I started

Questions

3.6K

32

0

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Using Prepaid Account Balance as Payment

I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d

Questions

374

1

0

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

209

1

0

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a friend can't login to his email acct

I have his email address. How can I help him?

Questions

137

5

0

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Payment options

Can I get an extension to pay my bill

Questions

57

1

0

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Can't log into my account

I'm abroad now (stuck here because of covid). I cannot log into my account because of forgotten password. And I can't reset it for two reasons: 1) 4 digit number can't be delivered to my phone (out of service); 2) can't get code in MyATT app because can't log into account. ALL I WANT is just to chec

Questions

161

1

0

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Can’t receive text messages and can’t login to my account

I need to pay my AT&T prepaid but I am on Peru and the website wants a verification code which I can’t receive. What do I do now?

Questions

34

1

0

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DSL service cancelled, still receiving bills

I canceled my DSL service last month and paid my last bill. This month I am being billed again for the service. The customer service telephone number on the bill has a recording that says it is no longer in service. When I call 800 288 2020, using the menu system, putting in the account number, it s

Questions

67

1

0

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Data plan

I just payed yesterday but changed my plan to 40 instead and it charged me twice.

Questions

61

2

0

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Fraud alert over a call to reactive my account

I got a call (claiming to be AT&T) saying that I needed to revalidate account info in order to reactivate my account. As soon as I said I worked for ATT and asked what's up, he hung up. So, I'm assuming that was not really AT&T.

Questions

134

3

0

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Traveling abroad

I've been in Peru for the past 2 months, and I will be getting back to the States in March, will I be able to keep my number if I last topped up in early December? What's the longest I can keep my number for before adding some money to my prepaid balance? I want to keep my number

Questions

69

6

0

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Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

Questions

50

1

0

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Closed

Account Rep

When we signed up for our service, we had a dedicated rep who we could reach out to for service.. now in the past year that seems to have gone away and customer service is as hard to reach as a non-business account... why was this changed??

Questions

228

3

0

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Retrieving lost text messages

Can my previous text messages that were lost be retrieved along with the content of them

Questions

164

1

0

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AT&T customer with PrePaid $2 daily plan needing data access for US visit

We are long time AT&T customers and used to have a monthly plan while living in the US. When we moved to Uruguay in 2009, we switched to pre-paid plans so we could use the same cell numbers for visits to the US - approximately three trips a year for about two weeks each. We have faithfully added

Questions

433

3

0

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