Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (291)

Relevance
Refund

I found out today that I have been paying far more than necessary for far less than I could be getting if I had been made aware that my plan was obsolete and that much better options were available.  The reps at the 800 number were rude, disrespectful and of absolutely no help to me today.  They tol

Questions

98

3

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

68

4

Personal hotspot not on unlimited data plan

YThis is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week rewalized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full

Questions

456

1

0

0

HBO MAX says subscription expried

Hello, When I try to log into HBO Max with my AT&T login it tells me that my subscription through AT&T has expired.  I have an elite wireless plan and it worked just two months ago. 

Questions

47

1

0

Switching from GF Unlimited to Unlimited Plus? What am I missing?

Wanted to toss this out for opinions on going from Grandfathered Unlimited on two lines to the new Unlimited Plus service.So wife and I have 2 mobile phones with ATT. Both originally were grandfathered unlimited and have kept it through multiple phone upgrades.Recently wife got new iphone 7 since ol

Questions

811

2

0

0

fast card missing numbers

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

Questions

121

1

0

Disappearing Data Plan

I am curious if anyone else has had the following issue:  My unlimited data was dropped from my plan without my consent.  The company has said it was due to an error of an employee, however, they can not put me back on it... Does that make sense?  Sounds like a BBB complaint to me.

Questions

555

5

0

0

Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

38

2

0

Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

Questions

32

1

0

How I can switch to another plan

Hi.   Now I have plan for 60$ in month - "Unlimited Choice". I want to switch to "Unlimited Plus" plan for add ability to share internet traffic from my smartphone. What do I need to do? Can I just pay 30$ additionally if my autopay date 1 day of each month and it will be switched automatically imme

Questions

126

1

0

0

#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

141

7

0

How much hotspot data usage is inappropriate?

I'm looking into getting hotspot wifi for my home in the booney's, but I've heard that if their system see's you using too much too fast, they will either block or perma throttle your sim card. I'm fine setting restrictions on my bandwidth usage, I'm just looking to figure out what is and is not ok.

Questions

135

5

0

auto pay (Edited per community guidelines)

i paid my bill at 6:47am got the text saying it was paid and then got a text later that night saying auto pay was unsuccessful and now my phones off and it wants $30 plus fees to turn my phone back on when i already paid the bill

Questions

54

3

0

Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

193

4

0

ATT Unlimited Plus Free HBO not working for months!

I've read around and it seems like quite a few people have had the same problem as me. When i first signed up for my ATT Unlimited Plus plan in 2017, It said it came with HBO as well. Even today, it says the plan includes HBO. I was able to access HBO for quite a few months after initially signing u

Questions

2.2K

13

0

Understanding my bill after switching to unlimited &more

So I signed up for an unlimited plan advertised at $145 per line (w/ autopay, paperless) after being on a pretty ancient 10gb plan. After multiple conversations with both sales and loyalty departments, we both confirmed that switching to this plan would be less or equal to my current plan (~$215/mon

Questions

942

3

0

0

Getting FREE Pandora with Unlimited and More Premium

I changed my plan to Unlimited and More Premium, it takes effect September 12th. I downloaded the watch TV made an ID, then downloaded Pandora, when I logged in it shows regular Pandora not Pandora Premium. I had a free account which I logged into. How when my account becomes effective on Wednesday

Questions

1.3K

2

0

0

email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

64

0

0

Unable to create separate HBO max account for secondary users

I have an unlimited AT&T elite account with 9 lines. I created a secondary users for each line but the secondary users are not able to create independent HBO max accounts. When the secondary user tries to login it shows up the homepage from the primary users HBO max account. Is anyone else facin

Questions

673

1

0

AT&T Gift Cards

I still have not received my $150 AT&T gift cards.......when I go on the site it lets me get the $50 gift card but then it states that I need a previous bill to get the $100 gift card I'm assuming. This was never stated when I signed up for the service. It was "get a gift card when signing up on

Questions

32

2

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.