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Unlimited Elite and cant access hbo

I did what i was supposed to do, downloaded hbo go, chose att wireless/watch tv, tried to sign in with my att credentials, and get error Signed OutWe’re having trouble verifying your access to HBO GO with your TV provider.It appears that your AT&T WatchTV subscription does not include HBO. Get HBO i

Questions

 • WatchTV Activation & Setup

127

2

Ooooo, a new prepaid option!

https://www.att.com/prepaid/plans.html ATT added a prepaid option for $75 with a 6 gig bucket of hotspot usage.   Nice!  And way to go ATT.

Questions

 • Account Features

198

2

0

0

My plan was changed without authorization - ATT Claims it was in error, but cant explain who or how.

I was on the phone with them today, had to open an "Case" with them.  The only thing that the support rep could see was that it was apparently done at a store - yet conveniently could not tell me what store or by whom.  I had grandfathered iPhone unilimited data plans, four of them. Neither the Rep

Questions

 • Wireless Account

377

4

0

0

Unlimited data plan overage: HSPA+ turned off, only LTE worked

Recently I received a text that I was at 75% of my 5GB "limit" (although I have an grandfathered unlimited data plan) and after I hit the "limit", the 4G HSPA+ on my phone would no longer work, and I had to turn on LTE. Normally I have LTE turned off because I find it drains my battery, but I could

Questions

 • Data & Messaging Features, Internet Tethering

990

7

0

0

Extreme Overage Charges

I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am cur

Questions

 • Wireless Billing

31

9

0

Plan Change from Unlimited to Unlimited Elite

I decided to change my plan to the newer unlimited elite options via the online tool. When exploring the various plans, i saw that Unlimited Elite was a good choice as it was showing a monthly payment of $75 - a drop from the advertised $150 (which was crossed out) and showing discounts for auto pay

Questions

 • Wireless Account

106

1

0

Stream Saver

Hello, I've been on the phone with AT&T customer service and tech support and have not been able to resolve the issue of turning the stream saver feature off. I've been directed to Manage Usage and there is supposed to be a selector switch for Stream Saver, but my accounts do not show that switc

Questions

 • Data & Messaging Features, Internet Tethering

18

1

0

ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

 • Wireless Account

1K

16

0

0

Net Buddy - AT&T Accounts Sell Off

I currently go through Net Buddy to gain internet through AT&T's cell towers and my plan is expiring next week. Net Buddy is offering to sell my account over to AT&T for $200 so that I can continue my current plan directly with AT&T for $34.99. If I do not switch my plan over, then I will not have i

Questions

 • AT&T Internet Plans

994

1

0

Escalation department or top tier customer service management info request, please help!

I’ve ported from T-Mobile to AT&T two days back.One of the sales executives LIED and gave a false statement to get an extra order in his account. Only based on which I've ordered an Iphone11 with a trade in over the same call. Now due to that, AT&T is asking me to pay 75$/month more than my budget,

Questions

 • Wireless Account

87

1

0

0

ATT Unlimited Plus Free HBO not working for months!

I've read around and it seems like quite a few people have had the same problem as me. When i first signed up for my ATT Unlimited Plus plan in 2017, It said it came with HBO as well. Even today, it says the plan includes HBO. I was able to access HBO for quite a few months after initially signing u

Questions

 • Account Features

2.1K

13

0

Unlimited Plus Data Speed

I grandfathered the old unlimited data plan and I currently cannot add additional lines to my plan so I would have to switch to a new plan. My concern is the data speeds of the Unlimited Plus and Choice. The Choice plan indicates the max speed of 3Mbps but under Unlimited Plus it only says "Our fast

Questions

 • Data & Messaging Features, Internet Tethering

21.4K

49

0

(Solved) "It looks like your AT&T subscription does not include HBO Max" after getting text saying I have it.

So over the weekend, I got a text from AT&T that says the following..."AT&T FREE MSG: Great news! Your AT&T unlimited plan gives you access to HBO Max(TM) at no additional charge. To start streaming: Download the app here: att.com/download4iphone1. Open the app and click Already Subscribed? Sign in.

Questions

 • Features & plans

1.5K

2

0

Why are we being charged an extra $20 a month to ACCESS the $85/month unlimited plan we pay for?

We are paying for an unlimited plan of $85 monthly (which includes unlimited data, text, and talk BTW, see screenshot attached) and in order for us to access that plan, we'd have to pay an extra $20 per line. Like why do I need to pay a fee to access a plan I already pay for? It's labeled as Access

Questions

 • Wireless Billing

2.4K

38

0

HBOMax was working and now it's not.

HBO Max was working over the weekend, but now it's as if I've never activated it. BUT, when I click on activate I get this error: "It's not you, it's us...  Hmm … looks like you signed in with a different email address. Be sure to use the one that’s linked to your HBO Max account. Not

Questions

 • Login support

146

4

0

error C500200000005 when trying to change sim card

I have the ipad unlimited data $34.99 auto renewal plan. My auto pay went through on March 31st, on the morning of April 1st, it would not connect. I kept getting a disconnected service message. There was some indication online that this might be a bad sim issue. So, I purchased a new SIM card, went

Questions

 • Phones, Tablets & Devices

341

1

0

Availability of ATT uverse or DSL unlimited plans

I was a client of att internet for ten years but when i moved to my new home uverse is not available. I was able to receive DSL but the 150 gig limit prevents me from ordering this service. This is frustrating as ATT is the only stable internet service available where i live. What i want to know is

Questions

 • AT&T Internet Installation

513

0

0

0

Unlimited Plan, 22 gigs per line?

Hi,is the 22 gig before throttling with the Unlimited Plan for the whole account or is that 22 gigs per line?  Thanks

Questions

 • Data & Messaging Features, Internet Tethering

1.2K

1

0

0

Plans on grandfathered lines.

I just finished live chat with agent and deeply disappointed. I have 4 lines on my family plan, 3 of those lines are so called 'Grandfathered' lines before the first generation iPhone. 2 of the lines has the bundle service with 200 texts just can add $5 dollar more, but just 1 line's list has no opt

Questions

 • Data & Messaging Features, Internet Tethering

886

4

0

0

Data Question

I Just Switched from my Unlimited Data Plan $30 Month (Hated Being Throttled) to the $50 5GB Plan since i tether a little here and there when my Comcast Internet is out but since i have a Service Discount of 24% to make my 5GB Plan $38 how much would my Data Cost Me This Month as i don't wanna call

Questions

 • Wireless Billing

4.7K

3

0

0

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