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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

55

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How much of a slow down or throttling should we expect after 10GB of tethering on Unlimited+?

Note: We live in a VERY RURAL area, not a lot of congestion and probably only 200-300 ATT customers at best in a 5 mile radius We just changed plans but our ONLY, yes our ONLY internet at home on the PC is via tethering. On our old (40 GB) a month we tethered about 30 GB a month but the ATT represen

Questions

4.6K

8

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My promotions

I bought 6 phones where is my promotions. I can't even get my promotions from Samsung they told me to contact you

Questions

34

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Unable to change call forwarding number Samsung s21fe

Subject line pretty much explains my issue. First off all, there is a different phone number listed on my call forwarding options, and I keep receiving an error message each time I try to add my number into the always forward option. Not a single troubleshooting step is doing anything aside from (Ed

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30

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Extreme Overage Charges

I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am cur

Questions

90

9

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Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

348

1

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Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

94

3

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FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

Questions

92

3

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Closed

Prepaid unlimited texts, verification SMS codes

I'm on the unlimited prepaid plan$65 with auto pay, I'm supposed to have unlimited texting but today I downloaded an app and when I went to receive my verification SMS codes I was notifiedmy quata had been met, at that time I realized all my texts coming in on network were not making it to me only t

Questions

42

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CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

54

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Trading In? Read the Fine Print!

I think why everyone is having an issue with this business strategy is because of the verbiage and the appearance of promotional item. In many promotional advertisements they merely say get a certain "Dollar" amount off w/ an eligible trade in. The focus is on the trade in not the duration and the s

Questions

243

0

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AT&T throttling settlement 11.6.19

I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling. How will ATT improve its service to those of us paying for unlimited data but constant

Questions

5.3K

8

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Recent Disabled-Paid Auto Renew Service with Myvehicle

A few days ago while using my Lincoln's Car Wifi to make a business call I was abruptly disconnected. I thought it may have been a dead zone(It is a Verizon Dead zone) hence why I was using my cell's wifi calling feature. Normally when I don't have cell service, I have the wifi and when I dont have

Questions

58

3

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Unexplained Phone malfunctions/interference

Hello att support/public defenders, I am currently experiencing internet redirects, graphics lags, large data usage spikes, and phone static during calls. Also, my phone apps have not been functioning correctly. Sometimes I dont get notifications for things that are important even though I have upd

Questions

83

5

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Help with adding ACP

Add ACP to my at&t prepaid phone account

Questions

49

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What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.6K

5

will adding an apple watch cellular to my phone void the grandfathered in status?

I am currently grandfathered in for unlimited data. I was told I can add cellular to my apple watch and it will not void my grandfathered in status. Is that true?

Questions

363

2

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iPhone 15 cell service not connecting in Mexico

Traveling in Mexico ATM. We have unlimited cell service. My iPhone 15 Pro is not connecting in Mexico at all while my husband’s iPhone 14 Pro is working just fine. Toggled with every cell settings options possible but nothing is working. Anyone have same issues?

Questions

497

6

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Closed

Slow 5G LAN ?

NEW ...ATT 5G Fiber ISP just installed; only getting between; 1.5 to 1.47MB download from speeds ethernet but get 3.5MB upload.How can I fix it?Twice, TECHS, have come out now, and say it's my system! It does not make sense: Using (1) Cat 6 ethernet directly from modem into 10G NIC card NIC settin

Questions

43

2

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How I can switch to another plan

Hi.   Now I have plan for 60$ in month - "Unlimited Choice". I want to switch to "Unlimited Plus" plan for add ability to share internet traffic from my smartphone. What do I need to do? Can I just pay 30$ additionally if my autopay date 1 day of each month and it will be switched automatically imme

Questions

132

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