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How does HBO Max appear on my wireless bill

With the AT&T Unlimited Elite wireless plan, does HBO Max appear on my bill as a charge with a corresponding credit?

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It's only a $15 discount now: Unlimited Plus save on DIRECTV or DIRECTV NOW. Choice gets DTV Now.

https://www.att.com/plans/unlimited-data-plans.html You still get the HBO too.  Sign up here for the free HBO at http://att.com/unlimitedplus    

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8.6K

12

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Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

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33

5

Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

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327

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3-Way Calling While In Mexico

I’m US-based and have an unlimited plan which allows me to make calls/use data roaming while in Mexico, where I’m currently working remotely. A big part of my job involves merging calls (so, calling someone, then adding a call and merging it to a three way call). However, when I tried to merge c

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42

4

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Data throttling back?

I plugged in my iPhone 13 to my i mac to back it up and save my photos. The phone went in to mobil hotspot mode and in 14 min (while connected by wire!) to my computer used up my 3GB unlimited data (then it isn't unlimited?). AT&T texts immediately arrived alerting me to the "opportunity" to pu

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64

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Trading In? Read the Fine Print!

I think why everyone is having an issue with this business strategy is because of the verbiage and the appearance of promotional item. In many promotional advertisements they merely say get a certain "Dollar" amount off w/ an eligible trade in. The focus is on the trade in not the duration and the s

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219

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HBO Max on Accounts with multiple ‘Elite Unlimited’ users

From what I understand, you offer only one HBO Max account per account, even if other users on the account also have Elite Unlimited service. This is reprehensible. Each ‘Elite Unlimited’ User should each get their own HBO Max account! You should at least point this out clearly in your promotional m

Questions

922

4

Recent Disabled-Paid Auto Renew Service with Myvehicle

A few days ago while using my Lincoln's Car Wifi to make a business call I was abruptly disconnected. I thought it may have been a dead zone(It is a Verizon Dead zone) hence why I was using my cell's wifi calling feature. Normally when I don't have cell service, I have the wifi and when I dont have

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34

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Adding 5G support to devices on Unlimited Plus plan

In March 2021, AT&T announced that it was Expanding 5G to All Consumer Customers on Unlimited Wireless Plans for No Extra Cost. The AT&T Unlimited Plus plan is included in the announcement as a 5G supported plan and the announcement states that, "If you’re a customer on the above listed prev

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943

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Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

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83

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Unexplained Phone malfunctions/interference

Hello att support/public defenders, I am currently experiencing internet redirects, graphics lags, large data usage spikes, and phone static during calls. Also, my phone apps have not been functioning correctly. Sometimes I dont get notifications for things that are important even though I have upd

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50

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Mislead by AT&T phone rep when accepting "free phone" promotion

In March, 2023 I responded to an ad offering a free phone in exchange for staying with AT&T for 3 years and trading in an old phone. Deal was phone would be billed in 36 monthly increments, with a credit matching the billed amount. Result would be, after 36 months, phone would be free. What the

Questions

261

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How much of a slow down or throttling should we expect after 10GB of tethering on Unlimited+?

Note: We live in a VERY RURAL area, not a lot of congestion and probably only 200-300 ATT customers at best in a 5 mile radius We just changed plans but our ONLY, yes our ONLY internet at home on the PC is via tethering. On our old (40 GB) a month we tethered about 30 GB a month but the ATT represen

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4.6K

8

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

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42

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international Passport NOT AVAILABLE ANYMORE

I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r

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972

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iPhone 15 cell service not connecting in Mexico

Traveling in Mexico ATM. We have unlimited cell service. My iPhone 15 Pro is not connecting in Mexico at all while my husband’s iPhone 14 Pro is working just fine. Toggled with every cell settings options possible but nothing is working. Anyone have same issues?

Questions

159

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What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.3K

5

Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

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34

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auto pay (Edited per community guidelines)

i paid my bill at 6:47am got the text saying it was paid and then got a text later that night saying auto pay was unsuccessful and now my phones off and it wants $30 plus fees to turn my phone back on when i already paid the bill

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55

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