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Prepaid SIM - balance shows 300 to be paid after purchase of SIM

Hello, I purchased the prepaid SIM with the $25 / month plan paying $301. My account shows that I have to pay $300. How do I activate the SIM as I have already paid the $300 for the plan upfront when I purchased the SIM. Thanks. P.S. The SIM has been delivered.

Questions

 • Wireless Billing

266

8

0

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How can I get receipt of Autopay payment?

I used AT&T prepaid during my trip and activatied Autopay.I would like to receive an Autopay payment receipt by e-mail.What should I do?

Questions

 • Wireless Billing

5.2K

5

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Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

 • Other Phones & Devices

230

13

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Recently signed up for prepaid to get on the ATT network for a firmware upgrade.

I own an Lg g8x thinq and wanted to get to Android 10 update. It was previously an AT&T phone that was unlocked and then resold on ebay. I've been using it on cricket for a while now but wanted the new android 10 update. I've inserted the ATT sim and have proceeded through the setup proces

Questions

 • Android

113

5

0

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Cancelling Autopay prepaid

Hi,I signed up for a prepaid sim card in January in Virginia and have recently left america back to my home country australia due to coronavirus and obviously want to cancel my auto payments as i no longer need to use the sim card. I don't have an at&t login online to cancel the autopay and am not s

Questions

 • Account & Usage

78

2

Accepted Solution

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Closed

Are AT&T Prepaid Plan eligible with eSIM (iPhone XS)

Hi,I'll come to visit Florida and i'd like to know if i can buy an AT&T prepaid plan using the eSim in my iPhone XS (unlocked) ?(I'd like to keep my french physical sim inside the phone)Thanks

Questions

 • Plans & Features

28.2K

19

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Can I get a US phone card just for my stay of 1 month is US?

Hi. I need to get a sim card or a way to get a US phone number just to use for a month, for now in USA. I will need it later on when i came back but i will maybe at the middle of 2023. Do u have this service? Thanks

Questions

 • Plans & Features

94

8

0

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I bought 2 phones on ebay and I can't unlock them

I Buy 2 phones for gifts on ebayand send them to HondurasWe try to unlock them through the ATT service and it tells me the following:How can i solve this?

Questions

 • Other Phones & Devices

66

3

0

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No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

Questions

 • Plans & Features

64

10

0

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Can't make and receive calls!!!

I cannot make and receive a phone call most of days this week. I don't know what's wrong with my prepaid phone which AT&T gave me for 5G. I cannot make a call to evev Customer service, 611. Internet access! Neither!!!

Questions

 • Account & Usage

104

5

0

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

 • Plans & Features

348

6

0

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Incorrect Information Error Message Trying to Unlock Phone

I am trying to sumbit a request to unlock my phone, but I keep getting a message that the info (first name, last name, email) is incorrect. If I try to the IMEI route, it will not let me push the "next" button. I am at a loss on what to do. I have tried several times and I know I meet the eligibilit

Questions

 • Other Phones & Devices

127

3

0

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ten cents a minute plan

in order to activate my new phone i need to know the 2 digit number for the ten cents a minute plan

Questions

 • More AT&T PREPAID Discussions

2.2K

10

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Prepaid plan------- pause the plan

I'm using the Prepaid plan and i'm not in US right now. Can i pause my plan for several months?

Questions

 • Plans & Features

437

6

Accepted Solution

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AT&T Cingular Flip IV (U102AA) Compatible Stereo Headsets ?

I got my new "AT&T Cingular Flip IV (U102AA)" flip-phone & none of my previous stereo headsets seem to be able to communicate & pair w/ the phone. It searches for devices but it never finds any of the headsets - I have 3 of them. However, it can find my previous cell-phone & some oth

Questions

 • Other Phones & Devices

350

9

0

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Official Solution

Question About iPhone 6s Plus Prepaid Offer

I'm in the market for a new prepaid phone and I came across AT&T's iPhone 6S Plus 32GB for $294.(Essentially it is $249.99 with $45 towards the prepaid plan.) But, I already have a $30 prepaid plan that I've been using for 2 years. If I were to purchase the iPhone 6S Plus, will my monthly plan perma

Questions

 • Phones, Tablets & Devices

7.1K

2

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0

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Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the

Questions

 • More AT&T PREPAID Discussions

205

5

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Official Solution

Coverage difference between postpaid and prepaid

I normally have my iPhone 6 data roaming switched off on my current postpaid plan.  Recognizing that AT&T prepaid plans can use only AT&T towers, would I notice a difference in voice or data coverage after switching to prepaid? (In the USA only)

Questions

 • More AT&T PREPAID Discussions

6.7K

3

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Will my iPhone 6s+ Connect to a 5G Hotspot?

Hello all,    I cannot find the answer to this question anywhere. I am wondering not if my iPhone 6s+ can GENERATE a 5G hotspot, but if it can CONNECT to one? I want to get a mobile hotspot device (I'm thinking the moxee brand), and use an ATT data plan along with it, but the data plan

Questions

 • Apple

39

2

0

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Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address

Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address.

Questions

 • More AT&T PREPAID Discussions

302

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