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Got a new sim card - NO Service

So i had to get a new sim card because my service was so bad. I went to the store but the they couldn't do it because my direct tv account is connected to my att bill. Spent 5 hours on the phone (that's on top of the 3 at the store) with them and was supposed to also get a call back from advanced te

Questions

 • Network Coverage

836

3

0

Check status of case number

I brought my own device to AT&T and went to a local AT&T store to add a line to my existing account. My device is an unlocked 4G LTE Android tablet/phone. The store gave me a SIM card that only provided 3G service for voice and text (SMS) but not data. I called 611 and spoke to two tech repr

Questions

 • Android

67

9

0

I've lost my SIM card. How can I acquire a new one while keeping my current wireless number?

I noticed that my phone was not letting calls get through and that may data was not working. I checked inside the case of my phone only to find that the SIM card was gone. Is it possible for me to get a new one while keeping my current number? As a side note, I have a spare SIM card at home, is ther

Questions

 • Android

472

1

0

Question for Plex uses that have AT&T fiber how did you get remote access working or Do you have it working?

So weird thing I run a plex media server for me and my family it's been work fine I even had remote access working. Until about a week ago I had a power outage for about 4 to 6 hours now I didn't notice this till a few days later. I'm at a remote location and I try to access my PMS viz the website a

Questions

 • AT&T Fiber Equipment

658

3

0

Why doesn't AT&T honor truly unlimited data contracts?

Hey folks, new to the forums, LONG time customer (15 years if you consider the previous ownership), and owner of (at one point) four different lines (now down to two). Apologies in advance that this is going to require some reading. Skip to the bottom for the TL;DR version, unless you are an actual

Questions

 • Data & Messaging Features, Internet Tethering

4.3K

14

0

0

Access Denied when trying to access most ATT websites

Hello, Ive been trying to access ATTTVNOW.com but get an error that Access Denied You don't have permission to access "http://www.atttvnow.com/accounts/sign-in" on this server.it also seems to affect different variations of ATT websites in general. att.com/internet att.com/esupportThis is extremel

Questions

 • AT&T Internet Account

3K

11

gigabit fiber connection (1000/1000) throttled to 300mbps when using my own router....

This is ridiculous, what the (Edited per community guidelines) is in the router that is causing the ONT to give me 35% of what i'm paying for just because I need better wifi than the awful gateway can supply? I'm testing hardwired cat 7 direct to the ethernet, on a tplink AX50 wifi 6 router. This ro

Questions

 • AT&T Fiber Equipment

1.1K

2

0

Unlock AT&T device

I purchased a Kyrocera Duraforce pro online through walmart.com and the phone works great but I want ATT to unlock said device and ats been well over 2 business days who can I call in order to make haste with my issue> I'm not an ATT customer and never will be so I'm well aware they give a Sugar

Questions

 • Other Phones & Devices

60

1

0

5G has been dropping for 7 months now

My 5G keeps dropping and hanging and this has been going no for severaal months, regardless of location. My ATT connection has been flawless for years, but now I can't use my 5g network at all! this is very frustrating and I've logged several hours with AT&T customer support and still no fix!&n

Questions

 • Network Coverage

132

10

0

att fixed wireless cant check data usage

Is anyone else having this problem? For the past few months it had gotten to where the amount of data i was using wasn't updating. I'd check it and it would be the same over and over for days. As of now it says I haven't used any data at all, I have checked several different times. I

Questions

 • AT&T Internet Account

184

5

0

Unlimited Elite plan being throttled during peak times while under 100gb data cap... 0.1 to 0.2mbps down, unusable garbage AT&T!!!

I use roughly 70-120gb a month of my Unlimited Elite plan, which has a data deprioritization at 100gb. Cell service is the only internet available where I live so I'm stuck using 4g for work and entertainment.   I have not been over my 100gb cap in months and every night from 7pm to 11pm I see my sp

Questions

 • Data & Messaging Features, Internet Tethering

1K

2

0

AT&T KEEPS CHARGING ME $100s FOR WHATSAPP CALLS

This is the fourth time that I have received a notification that my AT&T account is being billed over 100 dollars for making international calls. This is outrageous for two reasons. I don't make international calls. I have international calls barring on in case AT&T ever thought I was trying to make

Questions

 • Wireless Billing

6K

14

wireless cellular data speed won't exceed 1.4mbps on 5G and LTE.

Problem My cellular data speeds will not exceed 1.4mbps. I just switched over from verizon and activated a brand new iPhone 13 Pro. i noticed right away that web pages were taking forever to load and videos were pretty much unwatchable due to constantly pausing to load. Steps taken to fix I'

Questions

 • Data & Messaging Features, Internet Tethering

18

6

Autopay went through but still no connection to data

My iPhone 8 has no high speed mobile data. I used my 8gb, however my plan renewed today and my card was debited the monthly amount ($75 for 2 lines), my paygonline account shows a payment due of $0.00 and says my "Plan will automatically renew on July 28th" which is today... but no data. A few mont

Questions

 • Account & Usage

85

3

0

S20 Note Ultra 5G - Data Network extremely sluggish and non responsive

Greetings, I recently upgraded to a new S20 Note Ultra and I LOVE IT! Great fast phone. HOWEVER, when on the mibile network the data connection is horrid. Messages take forever or not at all to send. Websites are slow to load. Youtube videos are fine for a few minutes then take forever to buffer

Questions

 • Samsung

444

12

0

Carrier update 45.0

Hello, Does anyone know what's included in the carrier update 45.0?

Questions

 • Apple

5.2K

6

0

AT&T charging international long distance for WhatsApp FaceTime calls made through home wifi

AT&T is charging me hundreds of dollars for making phonecalls/video calls while on my home wifi- explaining to me that I'm "never really off data."  This doesn't make sense- there are four buttons on my phone: 1.  Cellular 2. Airplane mode 3. Bluetooth 4. Wifi How is it possi

Questions

 • Wireless Billing

74

1

Family Data Plan

In a time where there is never enough data to do all that we need, I wonder why ATT hasn't come up with a better plan for families. Tmobile is allowing free data to stream music, why can't we share unlimmited photos with each other? I had to turn off the data on one of my lines because of it using t

Questions

 • Data & Messaging Features, Internet Tethering

500

8

0

0

Problems at cancelling prepaid contract (auto-pay) from Germany

I can not quit my prepaid contract from germany, because if I am using the US sim card it is only available for emergency calls. But I need to get the 4-digit code for my temporary password. Otherwise I can not log in and quit my contract.Thanks for your help.Warm regards from Germany.

Questions

 • Account & Usage

25

1

0

Re: GoPhone hot spot, How can I immediately add more data

Re: GoPhone hot spot How can I purchase more data to take effect immediately?

Questions

 • Wireless Account

126

1

0

0

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