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how do I ADD a website to my EXCEPTIONS list?

ATT internet security is blocking my access to a few websites, the web page error says using the ATT Home Manager says I can add them to my exceptions list - but when I login there is no mention of any exceptions tool anywhere.

Questions

 • AT&T Internet Security

4K

14

0

Accepted Solution

Motorola BGW210-700 keeps resetting randomly a few times per hour.

I'm new to this website and since people want to be extremely rude I'll make my own post... I've looked over at least nine different posts, none of them have given me an answer that worked. I have tried editing the 5GHZ with a different name. Nothing. Tried to turn off the IPv6. Nothing. Hard

Questions

 • AT&T Internet Equipment

39

9

0

Accepted Solution

Official Solution

Why is a telephone jack needed? No one really has telephone jacks in homes anymore and this is a new house - 12 months old.

AT&T says I have to have a telephone jack near the modem/router for installation. I'm doing the self install tomorrow...

Questions

 • AT&T Internet Installation

148

1

0

Ip address change for Fixed Wireless Internet

Came home from the weekend only to find that local chanels on my TV through the Internet were no longer availble. I have ATT Fixed Wireless Internet. Turns out my IP address is in Alexandria Louisiana. I live in Liverpool TX about 250 miles away.  The ATT tower is about 1/4 mile from my house.

Questions

 • AT&T Internet Account

20

4

0

Accepted Solution

Official Solution

Closed

How long does it take to turn my internet back on?

My service was suspended and I just paid my past due bill an hour ago, I was wondering how long will it take for my internet to come back on?

Questions

 • AT&T Internet Account

564

2

0

Why does the AT&T Speed Test ALWAYS show significantly more bandwidth than any other test, and why does my bandwidth drop to 15 vs 300?

I have the 300 Mbps fiber plan. Routinely during the day, I have trouble with web meetings. I check the speed using Ookla, or MeasurementLab, or Speakeasy.net.. I get a reading of 10 to 15 Mbps for the download, with the upload being 270 or so on average. If I do this 2-3 times in a row, magical

Questions

 • AT&T Internet Plans

52

7

0

Can I change mesh link SSID/network name?

I spent hours trying to set up a new network with my ATT router's SSID. Only when I added an"-1" to the SSID would it work. Will that mess me up with ATT? I set up the router as Passthrough and turned off the 2.4 and 5 antennas. See attached settings. Oddly the TV seems to work on the

Questions

 • AT&T Internet Equipment

12

0

0

Hardwire connection needed downstairs

My wife's job require she have a hardwire connection to work from. We don't have one downstairs and need one for her to do her work. We have one upstairs but wondered how hard it would be to connect one to an outlet downstairs.

Questions

 • AT&T Internet Equipment

21

2

0

Mesh router for use with AT&T fiber router gateway

I need to connect my IP phone to a satellite unit of a mesh router using my AT&T fiber internet. But, my router is on the first floor and my office on the 2nd floor.  I was told a mesh router is the answer?  Is the TP-Link X55 overkill for my needs?  I just need to plug my phone

Questions

 • AT&T Internet Equipment

20

2

0

Guest Wifi, did not give perission

Guest WiFi connection showing on our Wired Cable devices in our Smart Home Manager, have not given permission and unable to change

Questions

 • AT&T Internet Account

33

2

0

Closed

I need to have phone lines moved for construction

I need phone lines moved for construction. You have run phone lines across a property that is not in your right of way. I need these removed immediately. I have been trying to get these moved for a year now.

Questions

 • AT&T Internet Equipment

85

3

0

Epson Push to Scan not working

I have an Epson ET-2850 Printer/ Scanner. My printer does not recognize my laptop, as it once did prior to the Windows 11 upgrade. 

Questions

 • AT&T Internet Equipment

68

15

0

Closed

Relocate Data Lines

I have a construction site where I need to relocate underground data lines. Whats the process?

Questions

 • AT&T Internet Equipment

39

7

0

Gateway all green, still no connection

All the lights are solid green, none flashing on the gateway. have unplugged twice, about 5 minutes each time with no power and no network cables inserted. just goes back to all solid green lights. thanks

Questions

 • AT&T Internet Equipment

121

13

0

Accepted Solution

Official Solution

No default gateway how do I fix this

I cannot connect via wi-if and when i looked in CMD Promotion it says I don’t have a default gateway

Questions

 • AT&T Internet Equipment

211

1

0

Moving up internet activation date?

Placed my order for self install last Friday 9/16. Received my router yesterday 9/20. Upon installing attempted to activate my equipment in the SHM app only to discover that my device activation date was 12/31/2037. Called AT&T, was on the phone with tech support for 45+ minutes only to be told

Questions

 • AT&T Internet Installation

25

1

0

connection interrupted

window says "connection was interrupted" a network change was detected, ERR network changed. Any ideas?

Questions

 • AT&T Internet Equipment

16

1

0

Accepted Solution

How do I file a formal complaint with AT&T?

I have had issues with AT&T for 2 weeks now and every time they try to transfer me to somebody else, I get disconnected. This has happened 4 times in the last week.  My service was out for 6 days because of their error and they only wanted to give me 4 days credit.  Finally got to som

Questions

 • AT&T Internet Account

60

6

Closed

Not getting anywhere near the speed we are paying for

I usually average 290-330 upload and download, with 3-9 ping. I use speedtest.net to get my results. Over the last 3 days I have been getting an average on 2-6 download and 1-3 upload. I cannot do anything with these speeds. My mom, (who owns the acc), my brother, and me all need to use it for schoo

Questions

 • AT&T Internet Plans

165

2

0

FIXED WIRELESS SERIOUS ISSUES

Have no fixed wireless internet since 07/07/22. Have been ran in circles on numerous phone calls. Transferred here and there. NEVER can get tech support. First they sent tech to house unable to get signal needed new antennae, new work order then second appt guy didnt even show up! 3rd appt tech from

Questions

 • AT&T Internet Installation

88

4

0

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