Current plan: 20 GB Mobile share value plan Current device Installment plans: 2 devices, iPhone XS max, 6 of 24 payments left. One device gets the BOGO monthly bill credit. My plan is to upgrade the plan to Unlimited data, which is eligible for the current trade-in($700 bill credit) promotion.

I was curious, I want to get a iPhone 5c (i have a iPhone 4 currently). I know if I upgrade it on my mom's plan which im on I would have to up the price of our current data plan which is currently 10 GB between the both of us. We don't want to do that, so what I was wondering if I purchase an iPhone

Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people.  Why is this still happening?  I just want to use my new 4G phone.

I'm a bit over a month into a 2 year contract with an iPhone 5S, and would like to go to an iPhone 6 or  6+, how much would this cost me?

My husband and I are on the same plan and are both due for an upgrade. I need a new phone, but he wants to wait. If, I get a new phone, can he upgrade at a later date, or do we have to upgrade at the same time?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

I have a FamilyTalk 700 plan with unlimited data. Today, (December 27, 2015) concludes the 2-year contract on ONE of the phone lines -- the one that is not mine. Mine doesn't end until sometime in March.   I want an iPhone 6s now (not the Plus - still debating between 64 or 128, but probably the 128

Hi - I currently have 2 phones on an older FamilyTalk Plan (550), one of the phones is an iphone 5s w/ grandfathered unlimited data and another is a simple flip phone (no data needed). I'd like to increase my minutes on the familytalk plan to the unlimited plan but still keep my grandfathered unlimi

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Check on your upgrade options today! You don’t have to wait for that new wireless device you have been craving! That new phone or tablet can be yours in minutes. Not sure if you can? Here's how to check your Upgrade Eligibility! What does upgrading look like? Sign in to MyATT and select u

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

I bought a new Samsung Galaxy j2 prepaid, at&t. I need to get the SIM number for AT&T online to update my device. I cannot remove the card! At least, not without an axe. So is there any other way to find this sim number?I have watched YouTube videos etc Any Help will be appreciated.

What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?

I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the

How do I connect to the cloud to manage my account??

I found this list https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf of devices that should remain functional on ATT prepaid after the transition occurs.   Will the network allow devices that aren't on the list or is this list just a guide for what hardware

Currently, we were a bit overprovisioned for 25, getting 30Mbps. That's nice, but if we're capable of going up to 50Mbps, I wouldn't mind it and it was basically free, so why not? At first I was told I would need a tech visit, but eventually they said it would just be a change they could make on

Brilliant. In every way.     iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock yo

I currently have an iPhone 6s Plus in space gray, I was wondering if I could trade it in for the exact same phone in rose gold

I received an email from AT&T Support Service <[email scrubbed]> that reads as follows:Dear UserWe recently upgraded our Server to 500 GB inbox space. Please login to your user account to validate mail storage your outgoing mails won't be delivered by our server unless your email account is co