Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.3K)

Relevance

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

2.1K

5

Accepted Solution

Official Solution

AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

Questions

222.3K

31

0

0

Accepted Solution

Official Solution

S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

2.2K

20

0

Accepted Solution

Official Solution

How do I improve the speed on my 5268AC router?

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

Questions

240

1

0

Accepted Solution

Official Solution

What modem/router can I use as Bridge to connect to the AT&T gateway? Any recommendations?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

Questions

608

23

0

Accepted Solution

Official Solution

HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

52.6K

235

Accepted Solution

Official Solution

S23 ultra trade in ($1000)

Hello, I recently got the s23 ultra in att corporate store. At the time the deal was too good to pass up $5 and some change for the ultra with qualifying trade in (I have multiple phones that qualified). I had already been looking elsewhere and the 1k offer for trade in was hard to refuse. I asked t

Questions

1K

6

0

Accepted Solution

Official Solution

iPhone XR Trade In Credit Never Applied in Full

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago

Questions

1.1K

10

0

Accepted Solution

Official Solution

Shattered phone from car accident

hello i was in an accident that left my phone stranded in the street it got run over and i want to know can i trade in or what do i do? i can't leave anywhere

Questions

493

4

0

Accepted Solution

Official Solution

Are there additional charges if paying for phone outright when upgrading?

Are there additional charges or fees (such as monthly payments) that are incurred if I upgrade a phone and pay the full cost up-front (aside from the one time upgrade fee and sales tax)? The account is paid to current, phone is eligible for upgrade, and user is part of a shared plan but individually

Questions

453

2

0

Accepted Solution

Official Solution

Time frame to replace an older modem/router

I have an AT&T provided device. It's been a workhorse.  However recently when I use a VPN for work I am starting to see some instability in the connection during the day.   Work has confirmed there is no problem with our VPN portal and that everything is green on their end for m

Questions

5.2K

7

0

Accepted Solution

Official Solution

How does upgrading every year with AT&T Next work?

Get The Latest And The Greatest With Next!   AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments o

Questions

166.8K

92

0

Accepted Solution

Official Solution

Closed

Upgraded to S23 with pre-order $1000 credit offer, but only getting $800?

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

Questions

309

5

0

Accepted Solution

Official Solution

Using next up on a no trade in required phone.

I would like to use next up and get another phone. I am eligible as I've paid 18 months but still have 700 balance. I know that the balance of 700 is waived and I start paying installments on my new phone. However, I have searched and searched and can't find the answer and the girl at store was so d

Questions

278

5

0

Accepted Solution

Official Solution

Broken Back Glass

Hi all! I am on the ATT Next Upgrade plan. I am wanting to upgrade my device, but the back glass is broken. Everything else is in great working condition with no issues. I was chatting with ATT about this and received two different answers from two different reps: 1. They will accept it with the

Questions

6.2K

10

0

Accepted Solution

Official Solution

Unable to upgrade phone without an unlimited plan?

I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:

Questions

1.8K

11

0

Accepted Solution

Official Solution

Updated prepaid G3 flip phone account to use my new 4G flip phone. Still get the 3G going away message. Why?

Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people.  Why is this still happening?  I just want to use my new 4G phone.

Questions

86

3

0

Accepted Solution

Official Solution

Installment plan make me crazy.

I had iPhone 6s Plus with att installment plan,was next 12/20.It has been finished on 2017.But I tried to upgrade online or att store.They said I only have trade in upgrade option,and they reps always said will eligible to upgrade next bill. For what,this phone paid off already,why I have to trade i

Questions

263

3

0

0

Accepted Solution

Official Solution

New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

Questions

216

4

0

Accepted Solution

Official Solution

Samsung Galaxy S and Note trade-in

I have a small business account and live in Puerto Rico. While checking the requirements for a trade-in found the following statement under "Legal Details" under the title "Then you'll get": "Up to $800 in bill credits with trade-in of a Samsung Galaxy S, Note or Z series smartphone from any year

Questions

20

3

0

Not finding what you're looking for?