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A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

49

1

0

Any way around paying the new monthly fee for my fiber router?

ATT upgraded our TV connection to fiber a few months ago, which means we have a BGW320 router/ONT running to provide the connection. Now I want to add Internet service, but ATT wants to start charging $10/mo for the currently "free" router. Is there any way to add Internet and not start paying e

Questions

 • AT&T Fiber Equipment

40

3

0

Moving ADI Equipment and Upgrade Cost

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

Questions

 • AT&T Fiber Equipment

9

2

0

Can I upgrade my phone a couple weeks early without paying a upgradee fee?

I currently have an iPhone 5 and I want to upgrade to the 6. My contract ends on 7/26/2015. Is there anyway I can upgrade before that date without paying a fee? I mean do I really have to wait to that exact date...

Questions

 • Apple

483

4

0

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

182

4

0

Early Upgrade Trade In Question

I opted to upgrade a phone on my line early and took the option to trade in my old phone as to not pay for the remainder of it's bill. I had forgotten to get the phone sent and traded in, and now I've inadvertently paid for the remainder of the amount owed on the phone. I was wondering if there was

Questions

 • Wireless Billing

23

4

0

Next Upgrade Nightmare

I upgraded my iPhone XS Max, to the iPhone 11 Pro Max, and I want to keep the XS Max. I owe $250 for the Next account balance, for the device I want to keep. I have no problem paying that off, except, when I go to "Manage device installment plans" it says that the contract has been upgraded, and the

Questions

 • Wireless Billing

693

7

0

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

18

1

0

Credits Not Applied to Account Five Months Later

I'm not really sure what to do here at this point, I'm hoping maybe I can get some direction here. In January of 2021, AT&T was running a promotion that you could get $700 off the value of a new iPhone when trading in an eligible device. I spoke to two chat reps and two phone reps who verified

Questions

 • Wireless Billing

57

3

0

Request Fiber Internet

To whom it may concern:Multiple streets such as Bodin Rd, Claude Viator Rd, Valery Rd and many more in this area of New Iberia, LA are requesting AT&T to run fiber or update lines to the area to allow people to have access to more stable internet and requesting the requirement to be able to have new

Questions

 • AT&T Fiber Ordering

67

1

0

I need a detailed bill of my new phone and accessories order

When I look at my order online all I can see is the status and the items I ordered. The amount charged to my credit card is more than the accessories I ordered.  How do I get a detailed bill of exactly what was charged to my credit card? 

Questions

 • Wireless Billing

12

1

0

Does upgrade eligibility go away on all your phones if you upgrade just one?

I am a bit confused, I have two phones on my current plan, one for me (iPhone 5) and one for my mom (iPhone 5C). Recently, we had to upgrade my mom's iPhone because it stopped working, and she obviously had an upgrade for her phone on the account so we used AT&T Next to pay in installments for the i

Questions

 • Phone & Device Upgrades

91

1

0

0

Phone Upgrade DISASTER

I've been a ATT customer for over 10 years with the unlimited everything plan. I got my first blackberry from them and my second blackberry after that. So a few years ago I got my first iPhone the 4s. So it s around October 17, 2014 and my iPhone 4s which is now 3 or 4 years old is running slow so I

Questions

 • Phone & Device Upgrades

534

2

0

0

att cancels my orders

everytime i order online 5 minutes later i get an email stating att has canceld my order due to not being able to prove my identity what do i do?. can i upload a photo id or something?

Questions

 • Phone & Device Upgrades

18

1

0

Internet Speeds

hello, Currrently my internet download speed is 15.32 mbps. Im needing it to be at least 50. How could I resolve this?

Questions

 • AT&T Internet Features

16

0

0

I upgraded my iphone but it's under a wrong phone number

I upgraded my iphone but it's under a wrong phone number. Instead of upgrading my phone it ends up to be under my wife's number, which is in the same plan. The phone is already shipped out and I can't reach anyone for help.

Questions

 • Phone & Device Upgrades

770

2

0

AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

24

8

0

Can my Huawei P20 Pro be upgraded to LTE?

I'm using my Huawei P20 Pro with Straight Talk (AT&T towers). The phone has dual SIM slots, only one is in use.  It appears the phone may be LTE capable, but is not currently compatible.  Is it possible to put a second SIM card in the phone that will make it LTE compatible?  This

Questions

 • Android

15

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

26

4

IDENTITY ISSUES huh... fancy way to say... to lazy to verify anything don't want your BUSINESS

THIS is the dumbest thing I have ever heard! cant verify who i am WHAT?!?! i have had AT&T BEFORE for 3 or 4 years so there should be some record of me right? wrong... BUT it gets BETTER i'm trying to port in my old number from T-MOBILE that is IN MY NAME AS WELL, I live at the same address as i

Questions

 • Wireless Account

22

2

0

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