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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

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322

3

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Can I use my bill credits to pay off the rest of my installment plan?

Hi I’d like to know how I can use my bill credits to pay off the rest of my installment plan

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370

3

0

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Does ATT offer any senior discount plans for senior landline in nursing home room

Does ATT offer any senior discount plans for landline in nursing home room vs paying $70+/mo for a local only plan? When I called ATT the foreign sounding agent was of no help with this question. Thx

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669

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Customer Service Lied about Charges and won''t change it

I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopa

Questions

221

1

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Donation or sponsorship for my Eagle Scout Project

I am looking for a donation for my Eagle Scout project that I have been working towards for the past 12 years of my life. I am looking for an email or contact to get in touch with someone about a sponsorship.

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133

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blocking numbers on phones on your att app

How can I block a number on a phone that is on my plan with the App

Questions

43

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Text message logs

Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my

Questions

9.6K

6

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Message 6 when calling one number from one location, but call goes through elsewhere.

Last week I started getting the "call cannot be completed" message when calling my mother's cell phone. I've called for years without this issue and calling using other methods such as Skype, etc. work fine. I thought she may have my number blocked but when I am on the road or in another location th

Questions

207

5

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att.com/getstarted failing miserably

So I bought a phone from the apple store. got a SIM from ATT.  I go to /getstarted because "getting started is easy!" according to the card that came with my SIM. On that website it incorrectly lists my IMEI.  How would it know, I bought the phone from Apple.  There is no way to e

Questions

577

1

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Phone unlock code doesn't work

Att supplied me with an unlock code but it doesn't work. I have one last try left and I want it to be correct before my phone is locked into AT&T What should I do here?

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137

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Finding An Old Phone Bill

I'm looking to find a copy of my old phone bill from the early 1990's. Can this be done?

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203

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Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

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146

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Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

715

3

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I am upgrading a very old phone to a new one - do I need a new SIM card?

I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?

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638

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How can I turn the ringtone off from a Name I have saved under several unwanted callers?

I Constantly get calls from the same Company but calling me with a different Number and Area Code sometimes several times a day at different hours also. I Do Not Want to use the Phone Call Blocker At&t has because I don't want to pay for it and it blocks All calls even Important calls I do want

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51

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ATT message says that the phone I recently activated won't work (Device: Samsung Galaxy S10)

I activated my new SIM this morning and paid the amount for the 25$ plan with 300$ upfront fee. It worked fine until 30 min ago. I received a message saying: "AT&T FREE MSG: We're always looking for ways to connect you to what you love faster than ever before. That's why we are taking steps to

Questions

419

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Unable to access phone

After software update, noticed new features and was browsing through and made change to what I think was Smart Screen where it tells you with a voice what each thing is on the screen or any button you touch. Now that is all it does and will not take my pin to gain access to the phone. I do not know

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171

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Does it cost money to pause my plan

I had a plan in the USA that I paid for with autopay. Hpwever now I am staying in germany for two years and have a contract with a local provider. I cancelled autopay now and just want to pause my contract for two years not cancel it and make a new one when I get back. Will I have to pay any extra p

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85

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Download speed capped at less than 10% of upload

I have ATT fiber (1 Gbps) with a Pace 5268ac router. But when I connect a mesh network the download speed is capped at 70 maps while the upload speed is at 940 maps. The is measure from the mesh built in speed test. This happened with both Deco and Orbi mesh networks. The mesh routers were plugg

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454

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Malware Intrusion

​I have a suspicion that an ex has hired someone Ito hack my home network and devices due to some kind of zero day, back door or no click malware. How can I protect my home network and devices from these attacks? Can I upgrade to a better network monitoring service?​

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88

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