Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (20.6K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

I'm outside the U.S. I need to recover prepaid account password, but it seems like there's no sending SMS when I'm out of the US

Hi! I'm trying to access my prepaid account to pay my bill, but I'm not succeeding. It's been about four months I've been in another country, but I was able to access my account and pay my bill normally. However, this July, it is not working and I believe that the problem is in the password, because

Questions

40

1

0

Accepted Solution

Official Solution

Calling blocking health care numbers

My phone is blocking health care number. How can I determine what call blocking I have setup

Questions

57

1

0

Accepted Solution

Official Solution

Virus Protection on Windows 7?

How come I am not able to download the virus program for my computer... I have windows 7

Questions

77

2

0

Accepted Solution

Official Solution

Can't sign in or create a new account

I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p

Questions

401

3

0

Accepted Solution

Official Solution

Did I Win?? Have not received email and nothing to access under link given!!

I always have problems with the AT&T app when accessing promotions available! Why have I not received email when I got the above saying I won?

Questions

71

2

0

Accepted Solution

Official Solution

blocking numbers on phones on your att app

How can I block a number on a phone that is on my plan with the App

Questions

48

1

0

Accepted Solution

Official Solution

Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

90

2

0

Accepted Solution

Official Solution

How do I get an AT&T Junction Box installed?

Help. Moving to a new home in 3 weeks.  I have been told ATT is not in range of the house despite half the street has ATT.  I was told a junction box has to be installed.  Who installs this? Help!  My kids are virtual for school and I need internet service.

Questions

420

2

0

Accepted Solution

Official Solution

my phone cancelled out I want to use it again

My phone cancelled out for none use. I want to use the phone again and use the number I have from a different plan.   I have already tried putting a Calling card on the phone but it still doesn't work.  how can i use the phone that I used about 6 month ago's?

Questions

68

2

0

Accepted Solution

Official Solution

Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

158

1

0

Accepted Solution

Official Solution

Disconnection of Prepaid Account

I have not been using my prepaid SIM for the last 5 months, and my account has been disconnected. Can my account be reconnected, or is it too late for that?  

Questions

83

1

0

Accepted Solution

Official Solution

Are there any discount for Prepaid?

What kind of discounts can single moms get on food stamps in giver. Houseing

Questions

178

1

0

Accepted Solution

Official Solution

Need help with unlocking the phone

I bought this device from Amazon USA, but I am from Saudi Arabia and I cannot put any SIM card on it. Please unlock it so that I can use it (Edited as per community guidelines)

Questions

119

3

0

Accepted Solution

Official Solution

Account number and information

I need to know what is my account number?

Questions

56

2

0

Accepted Solution

Official Solution

Roaming in India

Hi, I have at&t prepaid and I had to travel to India on emergency and I reached India already. Just got to know that at&t prepaid doesn’t have roaming in India after reaching here and adding 35$ add on for roaming. Can you please let me know what my options are to have the number active

Questions

495

2

0

Accepted Solution

Official Solution

Can I get a week extension, due to COVID-19?

I haven’t work because I was hospitalized with Covid-19 since august 10th. Im asking for a week extension

Questions

71

2

0

Accepted Solution

Official Solution

Rural house, 1-2 bars, do boosters work?

I currently have a personal ATT cell and an ATT federal government issued cell/hotspot. The only available internet is DSL with poor performance. Both of my cellphones get 1-2 bars and will not work for video conferencing (which is a must.) About a mile closer to town I get good enough performance t

Questions

350

3

0

Accepted Solution

Official Solution

iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

103

4

0

Accepted Solution

Official Solution

Phone unlock code doesn't work

Att supplied me with an unlock code but it doesn't work. I have one last try left and I want it to be correct before my phone is locked into AT&T What should I do here?

Questions

145

4

0

Accepted Solution

Official Solution

How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

Questions

189

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.