Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (929)

Relevance

Accepted Solution

Official Solution

Moto G LTE

I am thinking of ordering a Motorola Moto G LTE and paying the no contract price to have this phone as a replacement phone for my Rugby Smart. Since i will not be using an upgrade or Next program, will they send a new Sim Card installed in the phone like when you do an upgrade??This phone uses a mic

Questions

2.2K

2

0

0

Accepted Solution

Official Solution

Want to move from 6S to 13 on prepaid acct

Want to buy an iPhone 13 from Apple, then move everything over from the 6S. (And rejoin the 21st century.) How do I proceed? TIA!!

Questions

37

1

0

Accepted Solution

Official Solution

Hello

So, I have here a Iphone 7 plus. It is a US variant, as the technician told me here. I reside here in the Philippines and I cant unlock may iphone because it is AT&T locked and the previous owner has forgotten her icloud acc. So I was wondering if you could help me how can I open this phone and

Questions

77

2

0

Accepted Solution

Official Solution

Activate my prepaid iphone

Hello I have my AT&T Sim card I have my account number / pin from a previous carrier can I set up my iPhone myself so I can keep my existing phone number. My SIM is prepaid.

Questions

27

3

0

Accepted Solution

Official Solution

Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

128

4

0

Accepted Solution

Official Solution

Re-use SIM card for prepaid

Hi community, I visited the U.S.A for short-term bussiness trip last week and bought prepaid SIM card at AT&T store to use my smartphone.And my account will close because my account isn't set AutoPay. If I visit the U.S.A again, can I use same SIM card without visiting AT&T store ?My expectation is

Questions

3.4K

2

0

0

Accepted Solution

Official Solution

getting a sim card from overseas

For a number of reasons, I need to get a sim card before I land in USA next month. I noticed on the forum that there were some customers who got a prepaid line while overseas (for example https://forums.att.com/conversations/online-account-access/activate-a-sim-card-outside-the-us/5defd895bad5f2f606

Questions

983

8

0

Accepted Solution

Official Solution

Old Cingular SIM & replacement GoPhone

I need to replace my wife's aging GoPhone.  The SIM is an old Cingular-branded SIM (that's how old it is!).  If I get a new AT&T GoPhone from Best Buy, will I be able to put the Cingular SIM in there and keep the phone number & balance?

Questions

4.2K

10

0

0

Accepted Solution

Official Solution

Have phone, Have Plan, need smaller SIM card. Site is stupid

What I need is a Nano SIM card for my new phone while my old phone (that's literally falling apart) has a larger SIM. How am I supposed to simply buy a SIM online when your site stubbornly forces the free SIM promo that requires a new plan/device to be purchased? I'm not settign up a new plan, nor a

Questions

46

1

0

Accepted Solution

Official Solution

Can I use same Sim after three months ?

I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no Autopay. I will have to travel back to US after three months. If I retain my SIM and want to pay for the month after I arrive, will prepaid account st

Questions

68

1

Accepted Solution

Official Solution

SIM card removed. Samsung Galaxy S4

For the past few weeks my Galaxy will randomly display a message that says SIM card removed--Unable to detect your SIM card. Your device will restart to check for your SIM card.  It is now more frequent (at least 3 times a day). My phone is out of warranty, I believe.  Is there anything that can be

Questions

9.8K

9

0

0

Accepted Solution

Official Solution

Google Pixel 5

I currently am using a Samsung Galaxy S8+ Duos (dual SIM) with two (2) active lines. I tried to switch to a Galaxy S20+ 5G last week using my SIM cards from the S8+, but it didn't work.  The IMEI in slot 1 came up as not support device and would deactivate my SIM card.  With AT&T supp

Questions

506

14

0

Accepted Solution

Official Solution

Closed

sim lock for use in Turkey

Hello, I am writing from Turkey. My new phone is sim locked.  how can i remove it?  I want your company's support.  e-mail: [email scrubbed] thanks hasan

Questions

110

10

0

Accepted Solution

Official Solution

Samsung Galaxy A72 Compatibility With AT&T

Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w

Questions

892

6

0

Accepted Solution

Official Solution

Samsung Mythic SIM

I have a Samsung Mythic phone that I used between 2011 - 2013. Unfortunately, I don't have the charger for it anymore but I still have the SIM card in it. That phone is connected through AT&T and I'm wondering if there's a way for the AT&T team to read the information on the SIM card (such a

Questions

61

1

0

Accepted Solution

Official Solution

Samsung Note 8 Duos (N950F/DS)(unlocked) no longer supported by AT&T?

Weeks ago, AT&T mailed me 2 cheap phones with a warning about service to the subject phone ceasing. About a week ago, I awoke to no service on both sims. After much run around, I was told the phone was 3G and no longer supported. Something about HD voice. Someone was able to reestablish service

Questions

502

1

0

Accepted Solution

Official Solution

Problem using a former Verizon phone for a temporary replacement

I have recently sent my wife's Samsung S21 Ultra for repair. I placed her SIM card in an LGV10 from when I was a Verizon customer. The phone initially displayed a message that the SIM card was not a Verizon card. The phone is not locked (she visited a Verizon store this AM) and it will allow her to

Questions

88

2

0

Accepted Solution

Official Solution

Att helped me unlock my used but new to me cricket moto pure sim won't work still

Please help asap it's been a month of no phone besides wifi lol HELP

Questions

169

4

0

Accepted Solution

Official Solution

Visiting the US, buying data to use

Is it possible for me to obtain a SIM from an AT&T store and add data to it whilst I'm visiting the US? (Is there a plan which allows me to do this?) This would only be temporary (less than 30 days). I have an unlocked phone.This would be a huge advantage to me, since it avoids roaming costs.

Questions

1.4K

1

0

0

Accepted Solution

Official Solution

Linux box PPP connection using wireless modem and AT&T SIM

Hi, I have a small linux box with a 4G/2G wireless modem attached. I want to connect it to the AT&T network and provide internet connectivity using the PPP protocol. Can I use any AT&T SIM for that? Do I need a special data plan?

Questions

49

1

0

Not finding what you're looking for?