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Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

Questions

 • Apple

51

6

0

Accepted Solution

What they don't tell you about buy one get one

I have had an account with AT&T for over 10 years, and have switched my sat. TV etc... Always loyal always paid on time! I have a family share plan that had 7 lines.  My daughter got married and we added her husband to our account making it 9 lines.  When doing so we were also having to buy him a ne

Questions

 • Wireless Account

45.4K

57

Accepted Solution

Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

 • Wireless Billing

853

8

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

 • Phone & Device Upgrades

90

1

0

Many, many scammy problems with "expiring money", auto-renew, text messages on my PREPAID and hidden undisclosed 9000 message rollover limit

I've been a PREPAID customer for YEARS. I think this is easily year 8.1) Expiring money​Milk expires. People expire. Apparently, at AT&T, your "account balance" expires. How greedy is THAT? The guy at the store pointed out that I could put $100 in and it takes a whole year to expire. Out her

Questions

 • Account & Usage

263

3

0

ANOTHER Warranty Scam!-Resolved-thank you Gary At&t rep

First I will start by saying AT&T customer service have been very pleasant to deal with, but unfortunately, much like the many other posts I have read on this forum, my 5 month old Galaxy Note 9 went completely dead. Black Screen of Death. You could definitely tell it was on but not functioning

Questions

 • Samsung

254

3

0

0

Fixed Wireless Useless

Since the end of December my fixed wireless service has been terrible. I am experiencing 20% to 50% percent packet loss. Huge latency, right now, into the 1000s. Can't watch videos or even game. Just regular surfing websites is almost like the old dial-up days.Had a tech come out. Told me that

Questions

 • AT&T Internet Equipment

65

1

0

Email to text gateway is abused by spammers

Y'all got a service where I can using my email account send a text message to an AT&T customer. <cellnumber>@txt.att.net This service is useful and cool but completely abused to send spam. Trying to report these spam messages to 7726 doesn't work. 7726 asks you to enter the originating

Questions

 • Data & Messaging Features, Internet Tethering

92

2

0

iPhone trade in

When iPhone 7 came out I traded in my iPhone 6 plus for iPhone 7 Plus. I mailed in my iPhone 6 Plus and have now paid full price for the iPhone 7 Plus. When I call AT&T they hang up on me

Questions

 • Apple

125

1

0

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

59

1

0

Why is AT&T Scamming customers? Federal Trade Commission Contacted-

I was told that my reconnect fee would be refunded because I was never told about the $35 charge.  Today, I after contacting for the third time because the charge hadn't been removed I was told by an AT&T agent that Reconnect Fees aren't waived. I have contacted the Federal Trade Commission to infor

Questions

 • AT&T Internet Account

139

1

0

0

AT&T $5 "Access" low cost internet for those on SNAP, disconnected?

My service has been disconnected for whatever sinister reason AT&T is up to this time around. I'm on the low income, AT&T "Access", $5 per month plan for folks on foodstamps (fairly severe handicap), and when they aren't getting much money from us this can happen. The way this normally works is they

Questions

 • AT&T Internet Account

683

13

0

0

Unreturned equipment charges

How come equipment dept and billing don’t communicate? I returned my equipment. Received statement from you guys that you had it, yet you still charged me! $700! Took months to get refund in the form of pre paid gift card. Really?! It’s happening to a lot of people yet you guys won’t fix the problem

Questions

 • AT&T Internet Account

105

1

0

0

Trade in issues

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

Questions

 • Apple

34

2

0

Calls from unknown numbers while I am on the phone

I have noticed recently that when i make a call from my phone (or others on my plan) inevitably I (or whomever initiated the call) gets an incoming call from an unknown number or i get SPAM RISK warning. What really bothers me about this is that it would seem the callers know when my phone is in us

Questions

 • Apple

37

3

0

I got scammed.

Last month, I started atnt fiber 300 service.I signed up the service through the atnt website online chat.The agent promised a $250 reward card. I have contacted customer service more than 20 times. They said they couldn't find the promised reward in my account. I think I got scammed. The agent name

Questions

 • AT&T Fiber Ordering

104

4

0

att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

 • Wireless Billing

50

3

Prepaid plans

Hello, I tired switching my prepaid plan from the 30 dollar a month with 5 GB to the 300 yearly plan with 8 G. The nice lady said that it was only for new members. So, my question is why does a new member get a better plan and gets to pay less when I have been an ATT costumer for years and have p

Questions

 • Wireless Billing

35

3

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

98

1

0

Why won't you unlock my devices and let me leave?

For well over a month now, ATT refuses to complete my repeated request to unlock my devices and allow me to leave their service. I have invested at least 12 -15 hours of my time invoved on various chat sessions (I have all of the transcripts) as well as phone conversation (I have detailed notes).

Questions

 • Wireless Account

91

2

0

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