Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Will my Australian Samsung Galaxy S21 FE Model SM-G990E work on the AT&T Network

My phone is a few months old and I am now moving to USA for a year and then coming home. I wanted to go onto the AT&T network with a physical SIM. I can see that the model SM-G990u1 is compatible but hoping that my Australian phone will also pass the test 

Questions

133

1

0

Accepted Solution

Official Solution

Finding a IMEI number from a previously used phone

Around the middle of 2021 I bought a Note 9 and used that with my AT&T prepaid plan. Last year that phone was stolen and I found the phone but, I can't prove I purchased it without the IMEI number and I have no way of getting it. Even the company on Amazon I bought it from says they didn't recor

Questions

264

11

0

Accepted Solution

Official Solution

My mom can sign into att app and read my messages and she’s reading them through her phone without my permission, how?

My mom says she signs into att app and she’s not the account holder and she told me she can read mine and my boyfriends messages word for word is this possible and if so then how? I’m 20 years old and it’s invading my privacy.

Questions

4.3K

11

0

Accepted Solution

Official Solution

network unlock code

I need to use a different sim card for data because i am in a different country and it keeps asking me for a network unlock code

Questions

990

4

0

Accepted Solution

Official Solution

Detailed billing with text messages and calls

How do I access a detailed bill of messages and call logs

Questions

3.8K

2

0

Accepted Solution

Official Solution

Mobile Security app battery drain

Until recently by Samsung S9 would last all day on a charge; now the battery is down to 15% be late afternoon. In Device Help - Battery the AT&T ActiveAmor Mobile Security App uses 25% of the battery usage.  Should I remove the app?

Questions

2.8K

1

0

Accepted Solution

Official Solution

Does Visual Voicemail transcription work on any AT&T androids now?

I had a Pixl3 and transcription worked. I "upgraded" (not really) to a Samsung S20 FE 5G, and the visual voicemail service took a giant step backwards to 2010, when the only thing visual voicemail gave you was a list of voicemails. I don't need to know when someone has left me a vm. I need to be abl

Questions

3.5K

20

0

Accepted Solution

Official Solution

Closed

The new Samsung Galaxy Note7 Smartphone, from AT&T!

We are excited to announce that you can pre-order the new Samsung Galaxy Note7 smartphone from http://www.att.com/note7 and AT&T stores starting on Wednesday, Aug. 3 and it will be available in AT&T stores starting Friday, August 19!     Are you as excited as we are for the Sa

Questions

2.6K

3

0

0

Accepted Solution

Official Solution

Sim lock more than 2 business days

Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?

Questions

109

1

0

Accepted Solution

Official Solution

Why I can't get the pie update on my Samsung Galaxy S8 Active at&t?

When I heard that the pie update is out for the at&t s8 active, I got so happy but when I checked it said your device is up to date.Why me?BTW I live in Pakistan so there's no chance I can have at&t sim card.

Questions

76

2

Accepted Solution

Official Solution

Adding personal Galaxy Smart watch from different wireless provider now that I'm with AT&T

Adding personal Galaxy Smart watch from different wireless provider now that I'm with AT&T. This can be done with a Galaxy 4 smart watch correct?

Questions

39

1

0

Accepted Solution

Official Solution

VoLTE dual sim not supported US 2022

I am told my 4g VoLTE dual sim (Samsung A21S) will no longer be supported in the US despite the fact it uses ATT 4G frequencies. Are there any dual sim phones that will be compatable with the 2022 network changes? I travel a lot and need the dual sim feature.

Questions

473

2

0

Accepted Solution

Official Solution

My phone only catches 3G

I'm using a 5G data plan from At&t, but my phone only catches 3G ever since I've used a prepaid plan. Model: Samsung Galaxy A Quantum Location: I have used At&t service in Detroit, MI, Chicago, Il, and Los Angeles, LA. In all locations, only 3G. 

Questions

317

1

0

Accepted Solution

Official Solution

Black dots on screen

I have a Samsung galaxy s8 plus and there are 2 small black spots under the glass. I'm wondering if this will affect if I can trade this phone in for the "next" program  there are no deep scratches or cracks in the screen but these appeared soon after I got this refurbished phone after my last one b

Questions

2.2K

1

0

0

Accepted Solution

Official Solution

The trade-in bill credits can they be used for a prepaid account or only for an installment plan?

I'm looking at possibly trading in my galaxy s21 for a galaxy z flip3... on Samsung website it has the offer for "trade in bill credits"... can anyone tell me if the bill credit can be used for a prepaid account as well? Or is it only for an installment plan?

Questions

66

1

0

Accepted Solution

Official Solution

No acces at all with prepaid SIM.

Dear all, i am for 2 weeks at holiday in the sates enjoying your beatiful country. Comin from germany I decided to buy an AT&T SIM 5G 5GB for 30 days. But there no access, no data, no calling. The SIM is recognized as unknown but the phone number is correctly shown. Here a few Info of my phone

Questions

75

4

0

Accepted Solution

Official Solution

Unlocking my phone

Hey I have a quick question if I unlock my phone (samsung) will I still be able to use at&t in the future or still be able to use it now

Questions

98

1

0

Accepted Solution

Official Solution

Galaxy S8+ from AT&T to Boost

I have a Galaxy S8+ from AT&T that is no longer in use. I'd like to use for my daughter with Boost. Is this possible?

Questions

54

2

0

Accepted Solution

Official Solution

Att account

I work for att in a mall as an authorized retailer, I got my bf an account and we upgraded his phone to the new Samsung ultra a little while back. He lost his job a couple months back (2-3) and we haven't been able to pay the phonebill with installment plans since I'm working on a minimum wage job.

Questions

79

1

0

Accepted Solution

Official Solution

Dual SIM

Do any of the Android phones have a dual SIM?

Questions

136

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.