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I'm not able to send or receive SMS messages

I can get iMessages, but my SMS messages are not coming through or being sent out. My phone works to make calls, and I've installed the latest software updates and ran though as many times as your unhelpful support has told me to shut it off and turn it back on. I'm still not able to send or recei

Questions

161

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0

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Will ATT Technician Run Fiber Optic Cable Through My Attic

I am currently remodeling the house and has planned to use a closet somewhere in the middle of the house (not adjacent to any external wall) as my network closet. I noticed that the house already has an ATT NID box near the electric meter outside of the house. My question is where will ATT te

Questions

5.3K

11

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Do I have to replace ven 501 wap with vap2500?

I have 2 wireless stbs. #1 is a isb7005 #2 is a VIP2500, and a VEN501 wap. The VIP2500 burned out, so at&t sent me a replacement vip2500, they included a VAP2500.  I setup the vip2500 and it works fine with my old ven501.  When my other vip2500 burned out 2 years ago and they replaced

Questions

536

3

0

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International Roaming not working

I have a US prepaid sim and it's not working in the Philippines. It's not able to connect to the local network and I have no service at all. Troubleshooting steps I did: 1. Reset network settings 2. turn on and off airplane mode 3. rebooted phone 4. Removed sim and inserted it back 5. Reached

Questions

750

4

0

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Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

944

15

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bought phone off ebay but can't unlock use due to past due balance

i bought a cheap little htc first off ebay but I can't unlock it due to a past due balance. Tf do I do

Questions

201

4

0

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International Call/Text - South America - NO SERVICE

In two separate occasions in Colombia, one with the daily paid service of $10/day and the other with the wireless plan that includes it, the service (call/text) did not work. All settings were correct, per support person. iPhone 12 Pro Settings > Cellular: Cellular data = ON Cellular data

Questions

288

4

0

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BGW320-500 in front of firewall

I do NOT have any external IPs. I do have my own internal DHCP. I was able to put the BGW320-500 in Passthrough and that is all good. Everything works fine. However, the only way this works is if the WAN side of my firewall pulls internal DHCP from the BGW320-500.  Is there no way, to

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1.5K

6

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

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7.2K

17

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What equipment is provided with AT&T Fiber service?

I want to join the AT&T Fiber services but the service provider demands the money for the Wi-Fi router and wire that he used. Please Guide me I should pay for these equipments.?

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252

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Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

614

3

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How see Signal Strength of Extender mesh devices

I'm a new AT&T customer with AT&T Fiber service. I have a AT&T Arris BGW210-700 Broadband Gateway and a single AT&T AirTies 4971 Wi-Fi Extender to handle the more distant devices. I'm troubleshooting  some very intermittent network interruptions and so far I don't see a patt

Questions

396

7

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AT&T and South African MTN

Hello. I would like to ask that if I bought an AT&T cellphone and used my South African MTN network provide, would it work? Back in my country I requested they open a roaming service for me and currently my said "MTN Simcard" is Roaming on AT&T. 

Questions

539

7

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Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

184

2

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Carrier Unlock

Hi I bought an iPhone 12 online for my ddaughter, it was said to have been in great condition and carrier unlocked. Which was was lie because my daughter tried to out her sim in and it wouldn’t let her activate it cause the sim wasn’t supported my the provider, at first we didn’t know who the origin

Questions

230

1

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Netgear Nighthawk M6 Pro

I just recently purchased a brand new Netgear Nighthawk M6 Pro, and I cannot connect anything to its hotspot other than my phone, I have tried multiple different devices from laptops to gaming consoles and nothing seems to work. The network name appears on other devices when scanning for wireless ne

Questions

722

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End of 3G forcing me to change from Cat S60 phone. Will Cat S61 or S62 work?

I've been using a Cat S60 phone with AT&T Prepaid for almost half a decade now. I just got a text message yesterday that they will no longer let me place calls with it after tomorrow (thanks for the advance notice guys, would it have killed you to give me a couple days extra?), because even thou

Questions

1.9K

6

0

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Unknown connected device

I have a device that I do not know what it is connected to my network. It's called an "EardaTec Device". When I looked it up, it's apparently linked to a lot of smart home things, like light switches. We own nothing of the sort. It's extremely likely that this device is slowing down my internet cons

Questions

4.2K

3

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ATT Router Problems (static IP? get my own router? mesh?)

Hi ... I have had ATT Fiber 1000 for 1.5years now w/ PACE ATT equipment. For the most part has been fine. I certainly don't get the 1000 speed (closer to 300 on wifi) but hasn't been an issue until late. We have used a TP-Link to extent which has been a little more challenging, while dual banded it

Questions

629

2

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Is there a plan to make the bgw320 compatible with the tp-link one mesh system?

Is there a plan to make the bgw320 compatible with the tp-link one mesh system? Right now the tplink AX1800 can only connect as an extender, and that isn't all that ideal.

Questions

741

2

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