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iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

 • Wireless Account

230

2

0

Accepted Solution

Official Solution

Couldn’t Complete Order

Yesterday I created a business account and ordered a new phone online. I got an email stating the following: It looks like we couldn't complete your order (order number removed?. Let's get things back on track. Call us at the number below, and have your order number and passcode handy. So, I c

Questions

 • Wireless Account

144

1

0

Accepted Solution

Official Solution

Closed

Swelling phone on the verge of exploding

I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right?  ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa

Questions

 • Apple

99

1

0

Accepted Solution

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Blacklist phone

Blacklisted phone

Questions

 • Apple

81

1

0

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How do I unlock an iPhone XR?

So I have a iPhone XR I bought online but I’m linked to metro PCs so will it cost to unlock it ??

Questions

 • Apple

71

3

Accepted Solution

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Frozen iPhone 13 Pro Max

My iPhone 13 is Frozen so I can't turn it off nor answer calls Please I am desperate

Questions

 • Device Features

33

1

0

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Scratch out of box

So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the sc

Questions

 • Apple

313

3

0

Accepted Solution

Official Solution

Closed

My phone is disconnected and I can't contact support

My phone was recently disconnected because I haven’t been able to pay my bill due to Covid-19 I just recently started working and need assistance with trying to get my service back connected until I am paid but with my phone being off I can’t contact customer support because the call will not go thr

Questions

 • Wireless Billing

1.7K

2

0

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iPhone IMAP stopped working

For a few days now, I cannot get my email on my iPhone for one specific email address. It was working for months and months, but started acting weird a few days ago.   I can see the emails on my MAC and on the GoDaddy server (via the web interface), but they do not not appearing on my iPhone.

Questions

 • Apple

9.3K

3

0

0

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ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

Questions

 • Account & Usage

70

3

0

Accepted Solution

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PDP authentication issue

Yesterday I contacted a live assistant with my 5g issue. She used the IMEI number of my iphone 13 and did some settings. After that I got the PDP authentication failed when using cellular. I tried to contact another assistant to fix this and she told me it would be fixed after 30 minutes. However, t

Questions

 • Apple

138

1

0

Accepted Solution

Official Solution

AT&T requires payment 2weeks before data resets

So my data resets on the 24th of every month yet AT&T requires payment on the 15th. Why do I have to pay my bill 2weeks in advance of my service? What happens if I pay on the 15th but then go over my data before the 24th. Do you go into a grocery store and are required to pay a deposit before yo

Questions

 • Wireless Billing

122

2

0

Accepted Solution

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

 • Wireless Billing

482

6

0

Accepted Solution

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I am upgrading a very old phone to a new one - do I need a new SIM card?

I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?

Questions

 • Apple

551

2

0

Accepted Solution

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Recover Deleted Text Messages?

Is it possible to recover deleted Text Messages? My iCloud failed after upgrade.

Questions

 • Apple

291

2

0

Accepted Solution

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This device has been flagged for fraud

A friend of mine (Friend 1) gave me an iPhone 11 Pro that was given to him by another friend of mine (Friend 2) who had it carrier-locked to AT&T under his account. I submitted the device to be unlocked yesterday, November 5, at 1:27AM CST, and received a notification that the device could not b

Questions

 • Apple

88

9

0

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Official Solution

Receiving SMS messages while in Europe

Hi, will I be able to receive SMS messages sent from USA in Poland? What kind of plan do I need to get? Thank you.

Questions

 • Network Coverage

284

6

0

Accepted Solution

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Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

 • Apple

82

1

0

Accepted Solution

Official Solution

Remote voicemail access

I have had ATT Wireless service for many years. I use an iPhone SE (original version), and in order to hear my voicemail, all I do is tap on the phone icon, and then select the voicemail icon, and I can hear the messages or read them if they're transcribed. I don't need to use a password to check my

Questions

 • Device Features

297

2

0

Accepted Solution

Official Solution

Purchasing a European iPhone 14 Through AT&T Store in The United States

I want to purchase a iPhone 14 Pro with a physical SIM card tray, but I am in the United States, I also have AT&T Next Up and want to upgrade my old phone through that service.I could easily order an unlocked iPhone from Europe, but I would then lose my benefits of Next Up and have to pay for th

Questions

 • Apple

176

2

0

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