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Mobile hotspot add-on

Hello, I am currently using the $65 prepaid plan and I just added the 5gb personal hotspot Add-on and I tried refreshing my phone multiple times and rebooting but it still won’t connect or give me the option of turning it on, can anyone help with this please, thank you. 

Questions

 • Phone & Device Upgrades

6

1

0

I lost my SIM card and need to stop the auto payment

I was using AT&T's prepaid phone while I was in the states, but I left the country 6 months ago. I thought I ended the auto payment but it seems like I didn't (I've been getting charged every month). I need to end the autopayment but I cannot log into my account online. How can I end it? I'm in

Questions

 • Plans & Features

6

1

0

Carrier unlock

After filling the unlock tequest it is nog showing next

Questions

 • Apple

16

1

0

Can't receive group texts from some iPhones on Galaxy S6

So i have a really strange problem.  I have a text group going with 3 iPhone users. All the users can see my text messages, but I can only receive text messages from one of them.  I have another group going with 2 different iPhone users -- and have no problem sending and receiving all messages.  I w

Questions

 • Data & Messaging Features, Internet Tethering

2.8K

7

0

0

Not Appearing on Device

So my fathers iphone iPhone Xs randomly disconnected from our internet service .This has been on and off recently but now has totally disconnected itsself . My laptop, Playstation & even my own iPhone 6s seem fine and are still connected/ able to find our network . in simple my fathers iph

Questions

 • AT&T Internet Account

7

1

0

Unlock Phone

I've used the online page twice, both times it says my device was unlocked. However, I confirmed it is not unlocked by calling another carrier, checking different SIM cards, and by looking online.  I called today and spend an hour on the phone with a rep, who said he escalated the issue to the

Questions

 • Apple

24

1

Terrible Customer Service Experience - ATT Employee Mauricio

I called ATT this Saturday morning w a simple request about how to lower my phone bill charges - called around 11:10 am EST and was on until after 11:35 am.  We have 4 phones and have been customers for over 10 years and I have never been treated as poorly as I just was in any customer service setti

Questions

 • Wireless Billing

229

1

0

0

iPhone 7 international roaming data not working

I purchased an international data plan for my work trip to Mali, but I am running into the same issue as the last time I was here. My phone says it is connect to "OrangeMali3G", but despite that, I cannot send/receive texts, access any apps as everything gives me an error of no network. The last tim

Questions

 • Apple

252

2

0

0

Need help with a locked phone

I have recently switched my service provider and I have unlocked the phone already, yet it still does not work. And it continues to say no service and I cannot recieve texts, or phone calls without my wifi. But if I use another sim card into the phone it will work and have service, the same works if

Questions

 • Apple

28

2

0

The AT&T cloud in the Oklahoma City sky

A rare glimpse of the AT&T cloud, captured by My AT&T iPhone 11 Pro

Questions

 • Community lounge

29

2

Scammed by employee who gave no information on a deal

My mom got scammed by a at&t worker.He told my mom about a real deal but he did not tell her about that she needed to cancel the old phone that was broken and he was smart and AT&T does not even care and we can't do (Edited per community guidelines) because to turn off a phone now we need to pay 700

Questions

 • Wireless Billing

19

1

0

Chat room need to change to normal PLEASE HELP!!!!

Chat room my daughter changed the colors to black with blue letters years ago but now I can’t read what they are saying in chat and need to change to normal PLEASE HELP!!!!

Questions

 • Device Features

8

1

0

cannot unlock

hello, i cannot activate unlocked att phone iphone 5s , it was locked on att, can someone help?

Questions

 • Apple

108

0

0

0

MH Crisis Worker with a echoing 11pMax

I’m a mental health recovery crisis worker with an Apple 11 Pro Max cellphone that echos extremely bad. It echoes to the point that I cannot hear and the other person cannot hear. I called AT&T for assistance almost everyday for 2 or 3 weeks and I have been into my local store either way I HAVE RECE

Questions

 • Apple

9

2

0

Billing

Had a device upgrade to iPhone 12 and first month bill was outrageous, do these come in default? Is it possible to cancel them? Access for iPhone 4G LTE w/ Visual Voicemail Protect Advantage Insurance for 1 Protect Advantage Support Services for 1 Thanks!

Questions

 • Wireless Billing

15

4

0

Iphone that was on my account but deactivated a year ago can not be unlocked.

When I try to submit an unlock request for my old phone I get a message that the MEI is not associated with my account. It was an active phone on the account a year ago but was deactivated when we upgraded to XRs. How do I submit an unlock request?

Questions

 • Other Phones & Devices

17

1

0

Group and individual texts not going through

Within the last couple of weeks I’ve experienced extreme delays in my text messages going through in group texts.Additionally, I recently started to notice that individual text messages were also not going through..Has anyone else been experiencing this and if so... what the heck is going on and how

Questions

 • Other Phones & Devices

17

1

SIM card sim trey

My wife gave me her pro mace then I bought one and was able to fix hers but she lost her SIM card but I need one for my account and the rose gold Trey

Questions

 • Phone & Device Upgrades

11

1

0

where can I find my Asurion policy number for my phone?

I need a policy number(certificate of insurance) for my device.Please help

Questions

 • Apple

11

1

0

iPhone Sim Unlock request help......

A friend of mine gave me his iPhone 6 since he upgraded to a newer iPhone. I sent an unlock request, since i'm with another carrier, through the portal but never received an email to confirm the request. Does it take while to receive the confirm email? Any help would be greatly appreciated.

Questions

 • Apple

201

1

0

0

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