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My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig?

My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig? Who should I contact about interest in 5gig internet speed? What is the process for a neighborhood to get the new 5gig internet since we already have fiber laid out?

Questions

 • AT&T Fiber Ordering

467

4

0

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Low income internet and landline

Hello can anyone point me in the direction of how to change my internet basic 5mbps to low income and add a landline also low income.? I am a new customer and I was unaware of this option until after activation my wife informed me

Questions

 • AT&T Internet Account

710

8

0

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Hooking up new modem

My wife is moving her office to our basement and I was going to hook up her computer down there. I want her computer to be hooked up using ethernet cable instead of a Wifi connection so I purchased a NetGear Modem to allow me to hook into the internet using a CAT 8 Ethernet cable. Do I need to call

Questions

 • AT&T Internet Equipment

233

3

0

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Can I set up internet in a hotel

I’m gonna be living in a hotel for a month and I need high speed internet for gaming because I play tournaments

Questions

 • AT&T Internet Installation

471

2

0

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Starting VPN drops WiFi connection to the AT&T router immediately

I am a u-verse subscriber for ages. recently I am finding that as soon as I turn the VPN on, the WiFi connection to my router drops immediately. It is consistent....no exception. This problem did not exist before. Occasional drop out used to occur but tolerable. It has gotten worse now that it drop

Questions

 • AT&T Internet Equipment

333

9

0

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If I cancel my ATT account can I keep both my primary account email AND subaccount email?

I've been reading the forum questions and want to be sure that when I cancel my att internet, my primary account AND sub account email will still be available. If yes, will they all be available now from currently.com?   Finally, are they still under some kind of Primary / Sub account str

Questions

 • AT&T Internet Security

777

5

0

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$100 Visa never received

I never received my $100 Visa Reward.  It never came in the mail, but my plan says I was owed one.  Who do I need to contact?

Questions

 • U-verse TV Account

8.2K

13

0

0

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Samsung TV UN65JU7100 Can not connect to Internet

I have a new Samsung TV UN65JU7100 and I can not connect to the Internet. It detects my WiFi but no connection to the Internet. I have read other post and have troubleshooted as per instructions here even doing the WPS connection. Can someone help.

Questions

 • AT&T Internet Features

8.3K

9

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0

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Thank you for the free data during covid19

10G of free data for 60 days do to covid19 crisis and you concern . Thank you very much. You have no idea how much that helped my wife and I. We have just recently moved from Texas to Colorado. I have a Video doctor visit Monday with No data. Thank you It doesn't take much to matter a lot

Questions

 • Wireless Account

56

1

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Jones|Carter Will-Serve Leander, Texas

I would like to request a will-serve letter (letter of availability) for phone/internet/TV for a site that we are investigating for development. The site is to be proposed as retail on the southeast corner of the intersection of Mel Mathis Boulevard and Hero Way in Leander (see aerial). Would you be

Questions

 • AT&T Internet Installation

77

2

0

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Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

 • More AT&T PREPAID Discussions

398

3

0

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Having Internet problems: Will replacing the modem ARRIS NVG510 resolve the problem?

I had a couple of problems with internet access in the past month. I don't know if my 8 year old modem ARRIS NVG510 is the problem or not. What would be a replacement model? I have Internet Basic 6 service. Thanks.

Questions

 • AT&T Internet Equipment

163

8

0

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Airties / Smart with extender with Fiber 1000

I have Att fiber 1000 service and get 980 mbps consistently on my computer and Xbox that have wired connections. But every wifi connection off the airties 4920 is only 200-300 mbps. I thought it was a limitation of the extender, but the Ethernet ports and specs say it is a 2 gbps device. Anybody kno

Questions

 • AT&T Fiber Equipment

476

1

0

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I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

111

1

0

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Slow speed on Fire TV 4k and PC

I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router: Roku TV 4k Fire TV 4k My Windows 10 desktop PS4 In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. Howev

Questions

 • AT&T Internet Equipment

406

29

0

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Can't connect network to Google Home Mini

Hello. i've tried repeatedly without success to connect my Google Home Minis to my ATT home network.  I'm being told i have to enable UPnP, which i've done; and to disable Access Point/AP isolation, also know as Client isolation or guest mode, on my router.  Will that really solve the pro

Questions

 • AT&T Fiber Account

117

4

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Voice-mail disappeared

I called in today to troubleshoot because my phone internet wasn't working, phone on 5G but only got 2 signal bars and I can't send pictures via text. Still didn't get a answer but after powering off a few times as directed by the rep my voice-mail is gone!!! We people call it say I have never setup

Questions

 • Data & Messaging Features, Internet Tethering

26

1

0

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No Internet Connection but Gateway is Green

I’m having issues connecting my at&t fiber internet. I recieved a Gateway and connect the red ont cord into the existing fiber service box in the ethernet port and then powered it on. Everything is green including broadband and it appears on my devices but then after connecting says “no internet

Questions

 • AT&T Fiber Installation

593

8

0

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How do I get an AT&T Junction Box installed?

Help. Moving to a new home in 3 weeks.  I have been told ATT is not in range of the house despite half the street has ATT.  I was told a junction box has to be installed.  Who installs this? Help!  My kids are virtual for school and I need internet service.

Questions

 • AT&T Internet Installation

329

2

0

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Damaged att green box outside for cable

Some kids ran over my box and now I don’t have internet. How can I rewire it myself? I need the color codes and where they go.  

Questions

 • AT&T Internet Equipment

567

3

0

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