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Order not found

I went to Costco to do my switch from T Mobile to ATT and now when I tried to check the status of my ordered phone, the site is stating that I didn't order it through ATT. Do I need to wait till I get a notification in my email about my device or is there a way to check the status of my ordered phon

Questions

 • Phone & Device Upgrades

13

1

0

HBO Go and HBO Max through ATT TV w/ ATT Unlimited Elite Wireless plan

So, this will be confusing, but I'll do my best to simplify it. Also, my issue ranges across a wide array for topics so I just picked one. Simply put, I have the ATT Unlimited Elite wireless plan. I am/was subscribed to HBO GO through ATT TV ( a perk they offer). All worked fine. Since HBO Max came

Questions

 • Troubleshooting

250

3

0

Can't access account security settings in yahoo

Outlook will not connect with my email anymore, and everything is correct, according to AT&T website, in my Outlook settings. Well, when I was looking online for further troubleshooting steps, it stated to check my account security online. However, when I go to my email online, and go to my acco

Questions

 • AT&T Internet Email & Security

273

2

0

Unlock Portal

I won brand new Galaxy S7 through a work promotion.  I have attempted to access the AT&T unlock portal  - https://www.att.com/deviceunlock/request/#/unlockstep1.   After entering the IMEI - I have been receiving the following message for days:  "We're sorry, but we're having technical difficulties w

Questions

 • Samsung

3.8K

6

0

0

Cannot receive emails on old "bellsouth.net" account

I recently regained access to an old bellsouth.net account that had been unused for years. I am able to login and send emails but cannot receive any emails. Senders get the following message when trying to email me: "Your message wasn't delivered to XXXXXX@bellsouth.net because the address couldn'

Questions

 • AT&T Internet Email & Security

16

1

0

Why Can't I Call NY on My Prepaid Phone

I cannot call my Aunt in Bronx, NY. I can call everywhere else in this country; I can also text my Aunt but not call. I have Prepaid, unlimited everything ($75/month service). My family members can call NY but I get this message: "The service you are trying to use has been restricted or is unava

Questions

 • Account & Usage

177

2

0

Who do I call for a real resolution to my case.

I have found no way for me to get to someone who may be able to help me. I bought a phone in June and returned it. AT&T reps can see that it was returned with the shipping label AT&T provided but then it never got to them. They also checked and know the phone has never been turned on. I have

Questions

 • Wireless Billing

100

7

0

HBO Max login Unhandled Exception ATT Wireless

When I attempt to login on my iPhone I am able to get through the login process and then get an UNHANDLED EXCEPTION error, no other words or codes. I am able to login via browser on PC.

Questions

 • Login support

551

4

Multiple Hard credit inquiries on my credit in two days

Hi,   ATT made two times hard credit inquiries to my credit and no one in the sale team and anywhere I call can help me with this and why there has been multiple credit inquiries from ATT in my credit cards.   I called Trans-union, Equitfx and Experion and all of them said that ATT needs to send the

Questions

 • AT&T Fiber Ordering

39

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

26

4

I am getting someone else's bills by email

I am getting someone else's bills by email. I spent hours a month ago with AT&T (on hold and talking to various people) and was told they couldn't tell me more than to confirm it was an account which wasn't mine and that they would contact the owner of the other account. I just received another set

Questions

 • Wireless Billing

95

1

0

Cannot send text message to mms.att.net, only txt.att.net

We use a messenger application that allows for users to self-subscribe by sending a text to an email address. When the application picks up the registration email, it uses the person's @mms.att.net address. When we attempt to send a message to their @mms.att.net address, we get the "The email sent f

Questions

 • Data & Messaging Features, Internet Tethering

387

1

0

Phone can't reconnect to Arris BGW210-700 base from AirTies Air 4921 extender on mesh network

I have a Samsung Note 20 that won't reconnect to the Arris BGW210 once connected to the AirTies extender. As I travel further from the extender and closer to the Arris base station, I lose connection to the extender, but the phone won't connect (well, it does connect, but without internet) to the A

Questions

 • AT&T Fiber Equipment

59

15

0

Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

 • AT&T Internet Equipment

19

1

0

I cannot access my acct.to pay my bill

less then one month ago i assumed my mothers acct now even though I can log on to my acct I am stuck in an endless loop as soon as I log on I get directed to AT&T TV a service we had and cancelled over 6 months ago I cant get out of it I call 611 get sent a link that no longer works i opt for li

Questions

 • Wireless Billing

15

0

0

Made an order with a wrong e-mail address

I placed an order for a prepaid sim card with a wrong e-mail address and I noticed it only at the confirmation page (missing a letter), now I can't find a way to change that!

Questions

 • More AT&T PREPAID Discussions

11

1

0

Nokia 6555 (error: deletion not completed)

"Nokia 6555b* There is 216 blank spaces showing up in my inbox & it wont let me delete them. I keep getting error messages when I try to delete them off saying: "Unsupported message type. Delete message?" "error occurred. deletion not completed"

Questions

 • Other Phones & Devices

16

1

0

Anti Virus software not downloading - Mcafee software

I tried to download the anti-virus software but it's telling me that I'm not eligible to download. I'm an att internet customer and I'm eligible to download the software. In my account profile, it's not allowing me to create an id, I have already an account and user id which is [email scrubbed]. I

Questions

 • AT&T Internet Account

40

1

0

how to stop the service of the cellphone SIM card&payment problem

Hi, I'm a South Korean who study in United State. I bought a cellphone SIM card from at&t with AT&T UNLIMITED STARTERSM plan($35 per line/mo) to use while I study in United State, but due to Corona-19, I came back to Korea, and I want to stop the plan until I return to United State. So, I tried to l

Questions

 • Online Account Access

14

1

0

"The network security key is incorrect. Please try again."

There has been a recurring problem ongoing with my laptops. Upon entering the security key I am prompted that it is incorrect. Might I add phones and tvs are able to connect without any hitches. This is only happening with my laptops. Talking to many of att techs and being transferred endlessly in l

Questions

 • AT&T Internet Equipment

407

0

0

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