Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (463)

Relevance
Selected Relevance
Finally switch to Uverse?

I've read quite a bit about discussions regarding DSL vs Uverse on this forum and in general online.  I've had AT&T DSL for over a decade and I've never had any problems with it.  I grew up on dial up in the country, which was tremendously slow, so dial up has always seemed like super speed to me.  

Questions

380

1

0

0

Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

47

1

0

Wifi

How come At&t is not saying anything about the fact that most of the major cities have no internet/WiFi connections. Those of us who are still work from home are losing money, and not getting any answers about this. Its insane. Its down in Almost every major city? Why cant they tell us whats act

Questions

45

3

0

DSL connection dropping every few seconds

My DSL connection is constantly dropping out, only connecting for a few seconds before disconnecting again. I've tried disconnecting all devices, disabling the wireless, and power-cycling the modem several times with no luck.  I haven't tried the factory reset because I cannot find my connecti

Questions

31

3

0

DSL Service is Flapping

I've had the AT&T DSL service (25Mb/s tier) for several years. It's been rock solid.  My significant other and I both work from home and have never been in danger of hitting the hard limits.  We previously had cable that promised some pretty substantial throughput (upwards of 10Gb/s)

Questions

392

43

0

Where is my tech support?

Not only is the tech support over the phone 100% crap and doesn't know anything it's talking about, my internet is still trash.I posted about it here, and I was told to get in touch through a private message conversation with one of the employees...who said he "passed on" the info to the dsl team an

Questions

434

3

0

0

Internet Connectivity Failure

Over the last 90 days one of my VDSL lines started to go down and the second one taking errors. AT&T dispatched 5 different techs. Every one required a one or two hour session with a tech support agent on the telephone explaining what the previous one had done. They kept little or no notes of the pr

Questions

184

1

0

0

Why did AT&T report me to the Credit Bureau for equipment I returned months before?

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

Questions

508

2

0

0

Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a tra

Questions

83

2

0

Out 24 days and counting.....

My DSL has been out since the 16th of January. Several estimates of repair dates passed, and today yet another added 5 days, the 14th,  before it supposedly is fixed!  What I find funny is my internet went out at exactly midnight.  Also I talked to 2 employees on the same day who gav

Questions

51

1

0

NVG510 Motorola DSL Modem Router

How can I backup the configuration of my DSL Modem Router.

Questions

25

2

0

New AT&T wireless phone

I bought a new At&t wireless phone and plugged it into the phone jack. It doesn't work and I'm wondering if I have to buy a dsl connector in order for the phone to work.

Questions

61

4

0

Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

Questions

65

1

0

Email 1/2 gone

Left an email in drafts folder to finish next day. When I retrieved it, it was only 1/2 there.  Got message that read:  'Email cannot be saved to this folder', and in the lower right corner of my screen the word 'saving' seemed to be busy.  Other wierd things have been happening as w

Questions

82

1

0

Fiber Installation Logistics Question

Fiber is hanging on the pole just outside of my house. It runs down the road past a bunch of long term residents on our road to a new subdivision with only about 20 houses. I was told by a technician that this line was a 844 cable line that could be split up to 32 houses per fiber. Right now this li

Questions

43

2

0

Internet Outage

No internet service

Questions

85

6

0

NO PHONE FOR 2 DAYS

I used the phone Friday evening and woke up Saturday with no phone service. I have not been able to get ANYONE on the phone to help fix this problem!!! When someone calls immediately disconnects. Not a busy signal just absolutely nothing!! I am 97 years old and it is crucial that the phone works. T

Questions

55

1

0

internet usage

On my phone bill, there is a charge for "internet usage" on my bill. Is this for the usage over my monthly data amount?

Questions

61

6

0

using remote desktop app between two local laptops connected to the router uses up data limit?

I have two local laptops connected to my router, one by ethernet cable, another by wifi. I have a remote desktop application installed on both: one is the server, and the other is client, so I can control the old laptop from my new laptop. I just started doing this in the middle of January, and the

Questions

176

1

0

enable mac filter

router 4111N. I have located the appreciate mac address for the device is would like block.  I select mac filter select save and receive error message.  The device is in the blocked column for device I would like to block.  

Questions

79

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.