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Long time AT&T DSL user moving Likely loosing AT&T DSL Can email accounts be saved kept active?

I currently have AT&T phone and DSL service at my home, have had the number for almost 30 years and the DSL at this address for over 10 years. I am moving a short distance to a different home. In attempting to move the service I am told that they will not move the DSL to the new location. This move

Questions

 • AT&T Internet Account

175

4

0

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DSL Modem keeps resetting.

My DSL Modem resets when:1. Devices connect to the wifi (And no devices be on the wifi)2. When I browse the internet (With only one device on the internet)3. When multiple devices are on the wifi it just goes out constanly.4. When playing on my console it disconnects when only the console is connect

Questions

 • AT&T Internet Equipment

1.5K

5

0

0

I cancelled AT&T DSL Service in mid-January... STILL getting billed!

I cancelled my AT&T DSL Service in mid-January.  After multiple calls with AT&T, I am continuing to be billed for DSL service by AT&T.  They assure me this will stop on the next bill, but I just received my March bill, and the monthly charges continue. HELP!!!!  How do I get AT&T to respond?

Questions

 • AT&T Internet Account

231

2

0

0

DSL Service down for days

Could someone from the service group please reach out to me and/or check out the local DSLAM? I've been mostly without service the past few days, with the exception of a couple hours this morning. The land line still has a dial-tone, and my neighbors who also have ATT DSL still have their service.

Questions

 • AT&T Internet Equipment

24

3

0

Landline Voip? Simple question

I have AT&T fiber, DirecTV, and a landline telephone, I have the BGW210 gateway.I understand now that I have voice over IP, however it is still called landline.My question is the following: I am receiving the following error:"WARNING: DSL Failed to Connect (Message ID: NAD-3304D)"How I am receiving

Questions

 • AT&T Phone Features

268

0

0

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Has anyone ever heard of a Cable Pair Stabilizer (CPS) Device?

I was speaking with last chance repair/advanced tech support, and the agent mentioned that her computer was showing a possible solution to my ongoing line issues to install a CPS device, it also said it wasn't available in my area. She admitted she had never heard of that before and had no idea wha

Questions

 • AT&T Internet Equipment

50

21

0

My DSL keeps cutting out and AT&T can't seem to fix it.....

For months now I along with my neighbors have been having intermittent outages with our DSL. AT&T has sent out technicians several time to no avail. We all feed from the same box and several time thru the day it starts to cut in and out every few minutes for sometimes seconds up to minutes at a time

Questions

 • AT&T Internet Email & Security

1.8K

6

0

0

Adding WIFI printer to AT&T modem/router

I am trying to add a wifi printer to my home network. I have given it a static IP (192.168.1.70) and created 2 firewall rules to allow the router to connect (I thought). One for "in" and one for "out" since I wasn't sure which would be used. The router model is 5268AC FAN.  1. Will this rout

Questions

 • AT&T Internet Equipment

21

4

0

PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

Questions

 • AT&T Internet Equipment

65

1

0

Want to cancel DSL NOW!

On 5/29 I spoke with Carlos in retention regarding repeat multiday outages of my DSL service and the bill going up $6. He apologized and made the following offer. He would credit me $42 and change for the service interruption and reinstate the expired credit. He stated it would take 24 hours for the

Questions

 • AT&T Internet Plans

58

1

0

5mbps ONLY available in my area

I recently moved to an area where AT&T offers DSL home internet up to 5mbps/1mbps. Is there a performance group member on the forums that I could speak with about possibly upgrading my equipment to handle higher speeds? I am willing to pay whatever I need, but I need better than that. The latency is

Questions

 • AT&T Internet Plans

290

1

0

HELP! DSL Wifi status is up, network is visible for connection, but devices will not connect

Hi, We have an AT&T DSL modem we've been using for years, but yesterday all our devices using wifi (3X iPhones, 3X iPads, and 2X laptops,) stopped connecting to it. The devices can still see our wifi network, the password nor any settings have changed. The devices just stopped being connected

Questions

 • AT&T Internet Equipment

29

5

0

Will I Loose My Email Address If I cancel ATT Land Line Services?

Hello. A number of years ago I had ATT DSL as my ISP. I was furnished with an email address @sbcglobal.net in conjunction with Yahoo! To this day I use this email address, although I am now using a different ISP. However, I am still a customer of ATT through my land line service. Now, because of

Questions

 • AT&T Internet Email & Security

14

1

0

Do I need to return old router?

Just yesterday, an AT&T technician replaced our old AT&T router (Model 503 INV.) I have no instructions on if / how to return this old router back to AT&T. Can I just recycle it at my local electronic recycling center or do I need to send it back to AT&T. I have searched on the AT&T website for ans

Questions

 • AT&T Internet Equipment

965

2

0

FEC Errors

I rebooted my router/gateway this morning, and I'm seeing a ton of FEC errors pop up. Here's the latest stats from the gateway:   FEC Errors Line 1 0 1791 1791 1791 1791 FEC Errors Line 2 528 186505 186505 186505 186505 CRC Errors Line

Questions

 • AT&T Internet Equipment

1.2K

6

0

Alternatives to BGW210-700 DSL

What does AT&T recommend for a 3rd party modem? I want to move away from the provided BGW210-700. This needs to be a DSL compatible modem.

Questions

 • AT&T Internet Equipment

168

1

0

WAS TOLD 2HRS ID HAVE SERVICE AND 5HRS STILL NOTHING

Ok so after another 3hrs of getting then run around and passed off multiple times. Once again this happens at 10:21p.m. last night ,,........ And guess what.... Brace yourselves ..STILLLLL NO SERVICE 21 DAYS LATER AND counting ...  can someone PLZ HELP ME UNDERSTAND WHY......CHAT PORTION INCLUDED BE

Questions

 • AT&T Internet Account

123

3

0

0

NEED INTERNET SERVICE NOW!

I have an internet service account that I need moved to a new address.  The account is on the same street as my new address, which had the same service previously.  So I know that this new house is serviceable.  I just need AT&T to allow me to move the "grandfathered" DSL service that is 3 doors up

Questions

 • AT&T Internet Account

350

0

0

0

DSL Service showing unavailable at my adrress even though this address had service for several years

I live in my moms home she lived in for about 6 years. She had ATT DSL for several years here but eventually cancelled it once she got sick. I moved in and decided to get DSL as its the only option for internet service I have. I applied for the ATT ACCESS program and was approved but cant take advan

Questions

 • AT&T Internet Installation

82

1

0

0

How!?

Questions

 • AT&T Internet Equipment

52

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