I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

Fiber is hanging on the pole just outside of my house. It runs down the road past a bunch of long term residents on our road to a new subdivision with only about 20 houses. I was told by a technician that this line was a 844 cable line that could be split up to 32 houses per fiber. Right now this li

What does AT&T recommend for a 3rd party modem? I want to move away from the provided BGW210-700. This needs to be a DSL compatible modem.

I'm unable to get out of a loop to nowhere to get a label for equipment return. There doesn't seem to be any such option available to choose, despite references to it all over the site which only go to FAQ page listing with no actual results for this problem.

I need help my gateway does some kind of reboot or reset a couple of times a day. it's quick when it happens the bottom 2 lights blink red then go back to green takes a 2-3 min if that. The problem is we work from home and when that happens our work vpns have to restart as well as our work phones so

ON AUGUST 1, 2021, @SPOOM2 SAID, spoom2 31 minutes ago You're not worth the key strokes.  Twisted pair over coax? Reall

Yes, we live in a rural area. No, we do not have U-verse. No, we do not have DSL. No, the "countywide" wireless broadband does not reach our area. Yes, we have neighbors on each side of us who are Windstream customers. Yes, they have DSL. No, Windstream will not give us service because we are AT&T c

I've been trying to get Internet installed at my house for over a year now.  On a weekly basis, I chat with customer support and its the same answers: sign up for updates regarding Internet in your area (I've have not received any emails regarding any type of status), purchased an hotspot device a f

My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out o

where do i confirm dsl on acp

It's been 30 days without dsl internet.  I was told the service would be on by 1 pm yesterday, now it has been moved out to February 20th after talking to tech support.  This has been the fourth or fifth time this has been extended since  it started on midnight of January 16th.  

For the last three weeks we have had internet dropping out every 5-20 minutes (duration can be 5-10 minutes). I have made 4 calls to support and had two on-site visits from technicians. I will have to switch providers if this isn't corrected. Diagnostic message is Other background in

Can I access my home router management screen using the IPv6 address of the router? If so, can the same router management screen be access remotely using my normal credentials?

I have no issues that I know of when it comes to streaming, multiple devices, TVs running on wifi with no noticeable delays. I work on Teams with colleagues in the US, Canada, UK and Australia.  On conference calls, I have intermittent dropped service and glitchy video on the receiver's end.&n

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

On my phone bill, there is a charge for "internet usage" on my bill. Is this for the usage over my monthly data amount?

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

My DSL service was down from 20 March till 5 April due to a network issue. Where can I request a credit on my bill?

How come At&t is not saying anything about the fact that most of the major cities have no internet/WiFi connections. Those of us who are still work from home are losing money, and not getting any answers about this. Its insane. Its down in Almost every major city? Why cant they tell us whats act

I was told I get att internet at my apartment. I cannot find the broadband jack but my apartment does have this smart home set up, called Alloy. Any tips on how to get my wifi set up.