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Charge for Repair/Replace defective ATT wifi router?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

Questions

 • AT&T Internet Equipment

1.1K

2

0

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PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

Questions

 • AT&T Internet Equipment

206

1

0

Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a tra

Questions

 • AT&T Phone Installation

60

2

0

Wifi

How come At&t is not saying anything about the fact that most of the major cities have no internet/WiFi connections. Those of us who are still work from home are losing money, and not getting any answers about this. Its insane. Its down in Almost every major city? Why cant they tell us whats act

Questions

 • Network Coverage

34

3

0

using remote desktop app between two local laptops connected to the router uses up data limit?

I have two local laptops connected to my router, one by ethernet cable, another by wifi. I have a remote desktop application installed on both: one is the server, and the other is client, so I can control the old laptop from my new laptop. I just started doing this in the middle of January, and the

Questions

 • AT&T Internet Equipment

113

1

0

AT&T Facebook site

Why does AT&T even have a Facebook page? No one will respond to a message there period!!! I have tried for two weeks to get a response to a message. They responded to my first message weeks ago that they would look into my complaint. After that the company did not email, call, or attempt to contact

Questions

 • AT&T Internet Account

55

0

0

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Doubled Bonded DSL Availability

Who do I contact to find out if Double Bonded DSL is available at my location?  When I call customer service I've gotten two different, less-than-qualified people on the phone.  My zip code is 48134 but I live on the ouskirts and have been having lots of issues.  I get about 2-3 mb down and about .5

Questions

 • AT&T Internet Account

533

1

0

0

Fiber Buildout Request near AT&T lines

Hello, I currently live outside of Deerfield WI, 53531, on the road of Saddle Ridge Road. I recently noticed your workers were laying down fiber-optic lines on Highway-BB a mile or two away from where I live. On my street there are 14 houses, and between my road and the area where you guys are layin

Questions

 • AT&T Fiber Installation

82

0

0

DSL Service Transfer & Email Address

Short Story - Can the Member ID associated with a DSL Account be changed when the DSL Account is transferred to a new home owner ??Background - In 2008, AT&T ran a landline and DSL to my newly built rural home. I've used that AT&T email address and a secondary AT&T email address for EVERYTHING for

Questions

 • AT&T Internet Account

54

1

0

Question regarding adding others to my plan

Hi, I reside in the United States. I have an ATT Unlimited Choice plan for my tablet. I also have an ATT DSL account for my two children. They each have their own laptop. I would like to get rid of the DSL and add them to my plan. How do I go about doing that? Thanks.

Questions

 • Wireless Account

88

1

0

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Need Engineering department to remove u-verse availability

I need help in removing the U-Verse availability from our address so that i can get fixed wireless internet. Uverse speeds here are only 768 kb/s while fixed wireless starts at 10 mb/s.  I can't get a fixed wireless site survey sent here until the u-verse availability is removed. Please help! Thanks

Questions

 • AT&T Internet Plans

109

0

0

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Land line home phone bill has doubled and billing for each call

I have limited local calling on my land line home phone for several years. I have limited 60 calls a month, so I do not understand how I was changed to be billed for each phone calling told over $25, in addition to the residential service of over $25 for bills over $50 a month !!!??  HELLO ?? AT&T n

Questions

 • AT&T Phone Account

242

2

0

dsl network

I recently changed from Hughes DSL to AT&T DSL at my office. The Hughes network had a separate modem & router. I disconnected the modem & installed the At&T Modem/router combined unit. It was working fine but I get periodic slow internet, very slow. I'm wondering if the Hughes router is conflict

Questions

 • AT&T Internet Installation

26

1

0

Current AT&T Fiber Customer, moving to a new address that only has copper.

To start this off, I'm in an unfortunate bind when it comes to my internet access. I currently live in a house with fiber access, and the new place I'm moving to shows fiber access available according to the FCC broadband map, however when I go to search my address on the AT&T website, it shows

Questions

 • AT&T Fiber Account

71

2

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

53

1

0

Not Happy with ATT DSL service or lack of

I have ATT DSL and have had for a long time. I live 1.1 miles from the nearest main line and have had the basic DSL service for a long time. Recently I recieved an email from ATT offering a speed upgrade so I jumped at the chance. I had a phone line added a few years ago and for years had a seperate

Questions

 • AT&T Internet Account

410

2

0

0

Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Questions

 • Wireless Account

44

1

0

Internet Drops Multiple Times a Day

Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

Questions

 • AT&T Internet Equipment

144

12

0

Expanding my network to the horse barn to connect a video camera

I have a 25MB ATT DSL line (the best I can do here in the country) that comes into one end of my basement to an ATT-provided Arris BGW 210-700 wireless gateway that is a combination modem/wireless router. I currently have that connected via CAT6 cable to a TP-Link AC1750 Archer C7 wireless router i

Questions

 • AT&T Internet Equipment

127

5

0

Closed

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

17

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