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So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

Questions

 • AT&T Internet Equipment

140

3

0

Drifting

I sometimes like to use my wired earbuds with my cell phone to listen while watching a sporting event on ESPN+. There’s some latency so I have to use pause the TV to sync them up. The problem is that it then drifts. The TV gets further and further ahead. I thought everything is synced with a digita

Questions

 • Phone & Device Upgrades

55

3

0

Need Bally Sports Midwest and Southeast-- Cardinals and Grizzlies

When I had DirecTV satellite previously, I had the sports package that included Bally Midwest and Southeast, on which I watched the Cardinals and Memphis Grizzlies, respectively. We dropped the satellite but considering streaming, but when I use the channel lookup, it only shows Bally Oklahoma and S

Questions

 • Community lounge

65

1

0

Trying to get 2 for Tuesdays and keeps changing date to a Wednesday

Like the title says, I click on the movie, time and then it takes me to the checkout but says I need to remove the promotion because it can't be used on a Wednesday. I'm choosing a time for this Tuesday, Feb. 18, 2020

Questions

 • Account Features

36

1

0

Privacy policies, do you feel accountable

I am writing in the hopes to get the attention of AT&T and other consumers and more. I am not just posting here but multiple forms. Such as blogs, YouTube channels, news agencies,all social media and any where I think may get attention.Back ground on myself, I am a now previous long term AT&T consum

Questions

 • Network Coverage

56

1

0

How can a hard wired internet lose internet?

I have uverse/wifi. I recently did a speed test on my "hard wired" internet smart tv and it was 8? I constantly get a pop up that says my LAN wired is "not connected" how can a wired connection lose internet? I sit here and do nothing and it pops up later and says wired now connected? I have never b

Questions

 • AT&T Fiber Installation

284

0

0

0

My phone and tv are separate in your app

I have phone and tv. Your stupid app only shows the tv. I can't pay my phone bill, I can't find it. You people were supposed to (Edited per community guidelines)ing combine my phone and tv into one single bill/payment. Ive been asking for over 2 years but your customer service (Edited per community

Questions

 • AT&T Phone Account

39

2

0

Internet needed in hurricane damaged area

I am in a hurricane damaged area and our lines for cable were damaged. The cable company won't have repairs made for likely a month or more and I need internet.  I've already got Directv.  Does AT&T have an option available for me to get internet asap so that I can use VPN for work?&n

Questions

 • AT&T Internet Plans

45

6

0

Directv remote quit working after we moved

Tried syncing r73 remote to Bose 321 media center, doesn’t work. Does my Bose use ir or rf? Direct used rf now. Do I need a different remote, I have heard that a Logitech might be neeed?

Questions

 • AT&T Fiber Equipment

38

1

0

iOS macOS DirecTV app ONGOING playback issues Live and DVR

Since the start of my account I have been having issues with live and DVR playback on both iOS and macOS (Using 4 browsers).. I have contacted Technical support numerous times, was lied to numerous times that I was going to receive a call from a supervisor with information gathering and resolution o

Questions

 • 2017

37

0

0

0

When is fiber coming to my area? I was told it was coming by February 2021, and I haven’t even see a truck

I was told by like three or four techs that my area would be getting fiber, and that was two years ago. Every other street in my city is getting fiber, but not my street. Techs are always over at the box down the road looking at stuff, but they dang sure aren’t putting up fiber. What’s the holdup? I

Questions

 • AT&T Fiber Installation

84

8

0

HBO now and directv

So I recently switched plans and now receive the HBO now. Question is is there a way to link it to my directv service? I’m not finding how to do it. Or do I have to add it to my directv line up and pay additional $$ each month?

Questions

 • Watching HBO Max

57

2

0

Customer service

Having hard time getting anyone from at&t to return my calls or tell me what can be done about my service

Questions

 • AT&T Phone Installation

42

3

0

I thought I was the only one.

After reading the other complaints in this forum I see that what I have been put thru by ATT is not the exception but the norm. ATT overcharges their customers as a practice then when you don't pay their bogus charges they turn your service off, essentially blackmailing their customers. They hire

Questions

 • AT&T Internet Account

31

2

0

Cell tower

Who do I need to contact about possibly installing a cell phone tower on my property? Our service is not good at our location but want to keep the AT&T service we currently have.

Questions

 • Network Coverage

60

1

0

How do I get help

I need help fixing my phone number

Questions

 • Data & Messaging Features, Internet Tethering

24

1

0

AT&T Lies at signup.

Hello. Need help with an issue. Went to AT&T store to sign up for home internet.   1. Due to location we only can get Wireless home internet with 100 GB data cap.  2. Rep lied by telling us by saying that signing up for basic Direct TV would give us an additional 50 GB data for only $40.00. 3. Rep m

Questions

 • AT&T Internet Account

40

2

0

Outage

Several of my neighbors and myself are without internet and broadband service for day 4 now, I have a tech coming to MY home today, it isn’t just my broadband and internet it all of ours. W143, Ledgewood and Courtland 44111.

Questions

 • AT&T Internet Equipment

40

1

0

Charge erroneously on our account

My husband went to our local AT&T store yesterday to buy a new phone because his was dying. We have been customers for years. As they began to finalize the transaction, a charge for $330 popped up. It has never shown up before and after some investigation it turned out to be from our son’s account.

Questions

 • Wireless Billing

37

1

0

How AT&T lost my business

Starting in 2013, AT&T implemented a $0.63 "Administrative Fee" onto to every wireless customers bill with the  need to "cover the costs of so-so to better serve you". Well, I found out after talking to customer service that the fee was not on the "service side" of my bill, but on the administrative

Questions

 • Wireless Account

257

8

0

0

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