Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (44.9K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Reward card expired

Hi I just got the reward card but it's already expired, cause there was no mailbox when I moved in my current place until now. so is there any way I can request a new card? Thank you!

Questions

133

2

0

Accepted Solution

Official Solution

prepaid account access

Good day! I have prepaid account and I am abroad now. I don't get text messages, I cannot sign in, my password doesn't work, I haven't access to my bank (don't get confirmation codes), and I cannot pay any bills. I am in isolation. How can i ask att&t change my plan for getting messages? Their p

Questions

117

2

0

Accepted Solution

Official Solution

Text Message Problem

Hello, I can't receive text messages in China. How can I fix this?

Questions

106

1

0

Accepted Solution

Official Solution

Uverse to att tv

Can i change from uverse tv to new att tv receivers and remotes?

Questions

193

1

0

Accepted Solution

Official Solution

sbcglobal email

I received an email stating I MUST LOGIN now to a link from ATT to maintain access to my account. IS THIS TRUE?

Questions

284

8

0

Accepted Solution

Official Solution

Can I receive service at my new address without having to pay for the 'rental' on a new one?

I am looking to sign-up for Fiber Internet. I already have an ATT uVerse modem which I paid ATT ($150 approx.) for when I discontinued my service at my old address. This was because I was out of the country for a number of months early this year and no means of returning the unit at that time. Can I

Questions

109

2

0

Accepted Solution

Official Solution

Can't reset my password because I am traveling

Hi! I'm in India right now so I need to put my number on hold. I'm trying to log in to MyAT&T but it's not letting me log in (even though I'm sure I remember my password).. so I click on 'forgot password' but then it sends me a TEXT with a new password, but I can't access that text because I am IN I

Questions

88

3

0

Accepted Solution

Official Solution

2 Questions

Why am I being charged .20/min/text when I'm on a .10/min prepaid plan? How can I contact a live ATT rep?

Questions

110

7

0

Accepted Solution

Official Solution

How to us phone in Europe with my pre-paid plan

I have AT&T pre-paid plan. I will be traveling to Frankfurt, Brussels and Amsterdam. What do I need to to do for my phone to work in these cities?

Questions

78

2

0

Accepted Solution

Official Solution

Easement Release in Lago Vista, TX

I would like to combine two adjacent lots in Lago Vista, TX, and I need to get the AT&T Easement released. Will you send me the contact information for someone who can help me please?thank you

Questions

95

1

Accepted Solution

Official Solution

I need to return my equipment because I cancelled my service.

I'm trying to return my equipment because I cancelled my service. I've gone to multiple FedEx/UPS locations but they seem to be closed whenever I've gone due to COVID. I do not want to be charged for this as that is not my fault but I will return the equipment. I keep trying.

Questions

182

1

0

Accepted Solution

Official Solution

my s10e from at&t no network unlock

I am trying to network unlock to use for another charrier but there is no option this phone is fully payed of and has ben for 2 years and had ben using it for 5 years and still is no option for network unlock pls help

Questions

70

5

0

Accepted Solution

Official Solution

I need Call Records

How can I get a copy of my recent call records?

Questions

675

1

0

Accepted Solution

Official Solution

can’t get help getting service on a new construction hone

I live in a new construction home but my address isn’t on yalls registry. My closing person said y’all are on of the providers

Questions

94

0

0

Accepted Solution

Official Solution

my phone cancelled out I want to use it again

My phone cancelled out for none use. I want to use the phone again and use the number I have from a different plan.   I have already tried putting a Calling card on the phone but it still doesn't work.  how can i use the phone that I used about 6 month ago's?

Questions

62

2

0

Accepted Solution

Official Solution

I am a tourist who had ATT number for the last 2-3 months while in the US - how long can this go unused before the number is reassigned?

Per subject line- I have recently spent a few months stateside and am hoping to return in April/May - I have a US number from ATT prepaid and am hoping to keep the same number. I know back home here (New Zealand) if a number isnt used for a specific amount of time it is reassigned back into the pool

Questions

51

1

0

Accepted Solution

Official Solution

I'm not getting my voice mail until 2 or 3 days later

I am not getting my voice mail on the call date. The dial tone that alerts me to a voice mail (jerky dial tone) is not alerting me. I am getting my voice mails 2 or 3 days later.

Questions

108

1

0

Accepted Solution

Official Solution

Iphone 11 pro Max IEMI Blacklisted

Hi As i am traveling to states i found that my device is IEMI blacklisted  , i have searched and i found that its  Carrier blacklisted IMEI  with At & T ,  It Dosnt work with any  carrier provider from states , i have purchased from third party from other country , what

Questions

263

5

0

Accepted Solution

Official Solution

Why does it take 3 or even 4 people to get to someone that handles landline service ?

When I call AT&T to get help with my Landline, I always have to go through 3 or 4 people and everytime having to tell them my account info and go through the hole spill of what my issue is. I was on the phone yesterday from about 11 am till almost 3 pm its was HORRIBLE !! I was so stressed it ru

Questions

67

2

0

Accepted Solution

Official Solution

Poor quality internet

I had ATT internet installed at my home. The service technician left and the internet was not working. I called ATT and told them the internet was not working. Another technician came out and told me the service was very slow and that there is nothing they can do. They suggested I cancel my service

Questions

518

15

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.