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Keep getting "Too many failed login attempts" message

I keep my email set at "Keep me logged in for two weeks." After the end of the two weeks, it asks me to sign in again. When I try to sign in, I get the message saying "Too many failed login attempts" and I then have to reset my password, even though I have not had ANY failed login attempts because i

Questions

1.3K

6

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Visual Voice-mail

My visual voice mail is not working at all

Questions

1.3K

4

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Can't recover any accounts do to no access to phone number

I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP

Questions

110

2

0

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Why does AT&T refuse to run your fiber line the way you want them too in your house and refuse to put the 320 fiber modem in the garage?

As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr

Questions

820

1

0

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AT&T family secure app

I am on my ex’s plan and he’s tracking my movements. He won’t give me the account number or the pin and the rep at the AT&T store said changing carriers and phone numbers won’t matter, he will still be able to track me, is this true? Is there anything I can do short of a factory reset?

Questions

59

5

0

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Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

739

3

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Shipping hasn’t updated for new iPhone

i preordered the iPhone 15 Pro Max on the 15, said it would be delivered the 22nd. It’s the 22nd and it still hasn’t even shipped and it says it’s gonna ship the 21st still??? when will it update??? when will i receive the product??

Questions

5.8K

12

0

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Voice-mail disappeared

I called in today to troubleshoot because my phone internet wasn't working, phone on 5G but only got 2 signal bars and I can't send pictures via text. Still didn't get a answer but after powering off a few times as directed by the rep my voice-mail is gone!!! We people call it say I have never setup

Questions

173

1

0

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AT&T Mobility Fraud??

I got a letter in the mail from a collection agency it says I owe $1,194.92 for an account I never had. So I immediately got a copy of my credit report which has no record of an AT&T account of any kind. It does contain an inquiry by said collection agency but there is no record of an AT&T a

Questions

1.8K

9

0

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U-Verse Movies on Demand freeze and glitch. Even the previews. It is like watching a bad antenna reception.

See the subject line. I had fiber optics put in so the speed is very fast so ideas? I did not have this problem when the movies I could rent were not HD and now they are all HD so is that it? Or a bad connector someplace? The U-Verse TV comes in fine so ?? I went through the usual reboot stuff, o

Questions

982

8

0

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Received a text from 11113000

Message states AT&T Free Msg: You're all set. You will start receiving your $10 monthly rate plan credit for each eligible phone line within 1-2 bill cycles, and will continue to receive the credit for as long as you remain on an Unlimited &More or Unlimited &More Premium plan, stay active and in go

Questions

40.4K

2

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Wire down from power line in front of my home same day my internet goes out?

Tuesday Morning our Internet went out, That same morning we discovered a line/cable coming off of a power line all in our front yard. I’ve been in constant contact with AT&T asking about it and apparently they cannot send a technician to come repair or even look at it because of an outage in my

Questions

851

4

0

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New Service

I tried to start new service but was told I need to settle a Directv bill. I contacted Directv and they cannot provide any information because it is in collections. I contacted this collection company and they are unable to provide any information on how or why I owe Directv. They can only provide a

Questions

678

8

0

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Closed

Where is the Fraud Department located

I need to send a letter to the Fraud Department, and cannot find an address. There must be an office somewhere.

Questions

82

1

0

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ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

Questions

751

3

0

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Another order cancelled out of the blue

I placed an order last week for the iPhone 14 Pro Max 128GB and it went through and had me upload my ID so I did. It sat there pending shipment date with no issues. A couple of days ago I canceled it because it was the wrong storage, it was 256GB, so higher. I went in later that day after it reset m

Questions

537

1

0

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Why do I have to return my router for a new one?

I recently moved. AT&T had a set up kit delivered to me and sent me an email saying I have until the 21st to return my old router. Thing is, the "set up" kit was nothing but wires. No problem - I set up my old router in my new apartment. I called customer service because I didn't know why I

Questions

1.1K

4

0

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Does Visual Voicemail transcription work on any AT&T androids now?

I had a Pixl3 and transcription worked. I "upgraded" (not really) to a Samsung S20 FE 5G, and the visual voicemail service took a giant step backwards to 2010, when the only thing visual voicemail gave you was a list of voicemails. I don't need to know when someone has left me a vm. I need to be abl

Questions

3.5K

20

0

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How to get a refund for overpayment of closed account?

My son had an AT&T account. Once he was able to he paid it off and closed his account. The people at the store overcharged him and now he is owed quite a lot of money. He has called in quite a few times, even talking to a supervisor approving him getting his money but no money has been produced.

Questions

412

13

0

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Were you mistakenly told your plan had changed?

Has anyone gone through something similar?I lost my free Max subscription all of a sudden. I signed up originally with an unlimited phone plan + DirectTv Stream plan (over a few years ago) and was told I'd have free HBO (Max) for life. I've received no communication regarding my account changing, n

Questions

23.4K

79

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