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Poor signal att

I live right down the road from att tower and only ever have 2 bars and nothing helps to update location. 😑 north west mi

Questions

 • Network Coverage

15

2

0

ATT has been charging my credit card wrongly

Hello Guys, You all must know what one has to go through when you deal with company like ATT This is not only insane but illogical and it is making me really upset. So if I don't get any resolution soon I may have to take a legal course. My story is simple- went to ATT kios,  signed u

Questions

 • Wireless Account

35

4

0

only 1 or 2 bars. very sliw internet iphone 8plus, grandfsthered unlimited internet

1 or 2 bars. very slow internet. iphone 8plus. grandfathered unlimited internet. what are causes? what fixes with present phone and plan?

Questions

 • Apple

14

1

0

I just want to have internet!!! Since move in date (7th July 2020) I don't have internet working on my place! FIBER DOES NOT WORK!

I have moved in to a place that has AT&T Fiber, once it was finally installed, I never had a reliable internet, my internet is intermittent it disconnects every minute (started as each 5 minutes), now I just don't have internet anymore. The broadband light on the modem blinks green and often red. I

Questions

 • AT&T Fiber Installation

35

2

0

AT&T Customer Service Not Prepared to Respond to Physical Line Relocation Requests

I do not know where else to post this or send to, so I am leaving it here. It does not apply to any single forum category. I am so thoroughly frustrated by my recent and horrible customer service experience with AT&T that I am one step away from cancelling my internet, TV and phone services and perm

Questions

 • AT&T Internet Installation

178

3

0

ATT made matters FAR worse, as A brand new customer who just got service, phone, auto, they can stic

I have no idea who to call or address this to at this point but I will put it here for the record as well as every place else I can. I bought a phone and service from the Jefferson City Store on 11/4/16. The reason is because of crappy service with another provide.  The salesman did not smile at all

Questions

 • Account Features

274

4

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

How do I get some help!?!?

I've been asking for help with a billing issue for 75 days now (since 29OCT19). I've called, i've chatted, and i've given up hope of ever finding a decent person at AT&T. Is there any way to get a hold of any office other than the call centers?!?!

Questions

 • Wireless Billing

99

3

0

What is going on with the new authentication requirements?

Yesterday my att mailbox suddenly stopped working on all of my devices. I spent several hours today attempting to fix it. Eventually I got it working by creating a new secure key, but I'm still scratching my head over what exactly happened, if it will happen again, if making a secure key was the "pr

Questions

 • AT&T Internet Email & Security

10

0

0

Went in to get a phone upgrade and was fraudulently given a whole new account.

I went into an ATT store to get an upgrade on an existing account of mine on 06/18/2021. I have 5 lines with ATT. I was told that the upgrade was completed and I then left the store. I then had major surgery due to cancer. After I was discharged from hospital, I checked my bill online and was shocke

Questions

 • Wireless Account

24

3

0

LogMeIn apps/services over the AT&T network

I'm an IT Analyst with my company and work from home. In supporting my work associates, I have to use a "LogMeIn" type of service to access users remote computers. Our IT dept just found out that AT&T will no longer allow "LogMeIn" types of services to run over their network. My question is, is this

Questions

 • AT&T Internet Account

70

1

0

20 years of painful service. (Rant time)

Everything with this company is a struggle and I'm beyond tired of it. Starting around 20 years ago, my family had to constantly argue to get dsl because over the phone, we we're told it wasn't possible. Took getting a tech out here to prove otherwise. That battle lasted over a year. Spent the last

Questions

 • AT&T Internet Plans

19

1

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

23

4

0

AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

23

8

0

Damage cable for 2 years or more

so i been trying to get internet at my home for years but i found out recently that the cable on a pole broke and has been unnoticed for over 5 years, so thats why im unable to get internet at my home because of that cable. on the FCC broadband map i saw that in Dec 2018 my section disappeared but i

Questions

 • AT&T Internet Equipment

14

3

0

CALLER ID (cell phone)

Hi, My cell phone caller ID name is incorrect. How can I go about changing it?Is this something I can change through my AT&T online account or do I need to contact customer service?Thank you!

Questions

 • Data & Messaging Features, Internet Tethering

22

1

0

Internet/Network

For the past week nothing has been loading. My phone keeps saying I don’t have network or internet but I paid my bill before it was due. What’s going on?

Questions

 • AT&T Internet Features

17

1

0

Technical error while reactivating phone

I cannot reactivate my husbands phone I keep getting a technical error and to try again later I keep trying I did not mean to deactivate it

Questions

 • Device Features

23

5

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District or Regional Contact

Is there a way to contact a District Manager or Regional Manager? Thank you!

Questions

 • Wireless Account

18

1

0

How to receive credit for returned DSL Gateway?

We cancelled our ATT DSL service a few months ago.  I took the modem to the UPS Store.   They accepted it and gave me an "AT&T Equipment Return Recept", Return Reference# A2408P20190430122757.   I then started receiving many calls about returning the equipment.  I spoke with the agents, explained th

Questions

 • AT&T Internet Account

19

3

0

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