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Old att # forwarded to new att #?

I just created a new cell # with my current att account but my messages (just sms, it seems), aren’t going through now. iMessages are working fine.   Also, how can I have my old # to forward to my new #?  I tried to do it in settings after the fact but it’s not working.  I am assu

Questions

 • Data & Messaging Features, Internet Tethering

48

2

0

Accepted Solution

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I believe I was issued a faulty phone in August 2019

I belive i was issued a faulty phone in august 2019. I am still on a cintract with you, however the phone sporadically freezes and then turns off and doesnt turn back on again unless i reboot it. It is an iphone 10, less than a year old. I cant ring customer services because I am currently in the UK

Questions

 • Other Phones & Devices

29

2

0

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iPhone XS Dual Sim support

What is the point in promoting the Dual Sim Dual Standby feature on the at&t iPhone XS product page when the majority of iPhone users on the at&t network won't be able to take advantage of it because it is carrier locked? I have an international sim that I want to be able to use on my iPhone XS Max

Questions

 • Apple

9.8K

3

0

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Wi-Fi Not Working On Smart Device - Help From AT&T

Don’t Sigh, Fix Your Wi-Fi! Was your Wi-Fi on your device working before? Did it stop working? Are you having trouble setting it up on your device? Not to worry, We have some tips that will help get your device connected!   Unable To See Wi-Fi Network If you were connected to Wi-Fi in the p

Questions

 • Device Features

12K

4

0

0

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Unable to unlock iPhone X after multiple attempts

Hi,  I bought a new iPhone X from a friend of a friend and I was informed that the device is unlocked. When I tried to set it up, I got a message showing an AT&T phone number and asked me to confirm if the number was the same as used while the device was purchased. When I called the customer service

Questions

 • Apple

943

12

0

0

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iPhone 12 Pro Max with 4G

My iPhone 11 Pro Max had a way to force 4G in the Cellular setting and 4G signal was always strong and stable than LTE in my neighborhood. However, my new iPhone 12 Pro Max doesn't even have 4G in the setting. I can force LTE but 4G. Both LTE and 5G signals are spotty and weak and they are not usabl

Questions

 • Apple

840

13

0

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Defective iPhone 12 Pro

I received my iPhone 12 Pro last week. It is now stuck on the "restore my phone" screen after following directions from Apple support to resolve the issue of it constantly rebooting. I need to exchange it for a new phone, however I purchased it with the current trade in promotion and would like to

Questions

 • Apple

209

1

0

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Apple Watch Not Working, need help troubleshooting your wearable device?

  Not receiving text messages, calls, or unable to make calls. If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again. These quick troubleshooting steps can correct many issues with your wearable device.   &nb

Questions

 • Wearables

28.6K

6

0

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SIM - карта недействительна

Добрый день!Прошу вас помочь активировать телефон, данный телефон заблокировался после обновления версии и смены сим карты.

Questions

 • Other Phones & Devices

565

6

0

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Device Unlock Portal DOES NOT WORK

I’ve submitted three unlock requests for my moms old iPhone 6plus. The first two times I received the confirmation email right away and then about five minutes later I got an email stating ATT didn’t have enough information and to try submitting again later. The third time i submitted the request I

Questions

 • Apple

5.3K

5

0

0

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Promotion void if thirdy party unlocks iphone?

Bought an iphone 13 pro max with trade-in offer $1000. Travelling out of US for a month. I can either take att international pass for $100 a month or get my phone factory unlocked for $50 from third party. (the third party is NOT a scammer). Would my offer be void if I factory unlock my device f

Questions

 • Phone & Device Upgrades

106

2

0

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Bridge Mode on a Uverse Modem/Router

Hey y'all, at my business, we have Uverse coming into the main modem/router, and then have a Apple AirPort Time Capsule ethernetted off that, then about 6 other Apple AirPort extremes ethernetted off the main Apple router. All of the Apple routers are running in bridge mode, allowing the main AT&T m

Questions

 • AT&T Internet Equipment

11.5K

1

0

0

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Applying the lifeline benefit to my wireless account.

I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve do

Questions

 • Network Coverage

35

1

0

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Can account holder access all emails

Does the account holder have access to emails icloud information data or text messages? Can a phone be shadowed? Or all my data & everything be seen by the account holder & can they manage what the authorized user is allowed to see?

Questions

 • Apple

1.6K

1

0

0

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Upgraded iPhone do I need a new SIM card? AT&T prepaid.

I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.

Questions

 • Apple

967

2

0

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My phone keeps dropping calls

I have AT&T service, my brother has AT&T service, we can't stay on the phone with each other for more than two minutes without dropping the call

Questions

 • Apple

11.3K

13

0

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Cannot add cellular plan to apple watch

I have a Series 5 cellular model and I am trying to add the cellular plan to my watch. Everything works until I get to the point where it wants to verify account status by sending a 6-digit code my text message to my cell phone.   This code never works.  I have tried this many times

Questions

 • Apple

1K

4

0

Accepted Solution

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setting up Apple Watch screen is blank

I'm trying to set up my Apple Watch's cellular plan according to the instructions. I open the Watch app, click "set up cellular", and log into my AT&T account. But that's as far as it goes, it just loads a blank screen with the AT&T deathstar in the upper right corner. Are there any othe

Questions

 • Wearables

624

3

0

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2019 iPhone 11 Ordering Thread

It's that time of year again!!! It's widely believed that 'Pro' successors to the iPhone XS, the iPhone XS Max and the iPhone XR are in the cards.Let's get this thread started so we can keep track of ordering issues, etc. If Apple follows past iPhone schedules, pre-orders for the new iPhones could b

Questions

 • Apple

126.7K

259

0

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What happened to the prepaid 90-day cellular data plans?

I have an iPad with cellular and use prepaid 90 day data plans from AT&T, renewing as needed. My cellular service suddenly stopped working, and I got an email from AT&T saying that my cellular data account was cancelled. The only solution seems to be reactivating my iPad, but the AT&T a

Questions

 • Phones, Tablets & Devices

76

3

0

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