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Completing an unlock process

I was going though the process of unlocking my old phone, I just got a new one. So I received an email saying my phone was unlocked and to back up my old phone before erasing it. So if I already have everything on my new phone, can I just go ahead and erase the old iPhone? I know this is probably a

Questions

 • Phone & Device Upgrades

2.4K

3

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2019 iPhone 11 Ordering Thread

It's that time of year again!!! It's widely believed that 'Pro' successors to the iPhone XS, the iPhone XS Max and the iPhone XR are in the cards.Let's get this thread started so we can keep track of ordering issues, etc. If Apple follows past iPhone schedules, pre-orders for the new iPhones could b

Questions

 • Apple

126.5K

259

0

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Cannot add cellular plan to apple watch

I have a Series 5 cellular model and I am trying to add the cellular plan to my watch. Everything works until I get to the point where it wants to verify account status by sending a 6-digit code my text message to my cell phone.   This code never works.  I have tried this many times

Questions

 • Apple

248

4

0

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Official Solution

Can account holder access all emails

Does the account holder have access to emails icloud information data or text messages? Can a phone be shadowed? Or all my data & everything be seen by the account holder & can they manage what the authorized user is allowed to see?

Questions

 • Apple

1.3K

1

0

0

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My phone keeps dropping calls

I have AT&T service, my brother has AT&T service, we can't stay on the phone with each other for more than two minutes without dropping the call

Questions

 • Apple

10.9K

13

0

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setting up Apple Watch screen is blank

I'm trying to set up my Apple Watch's cellular plan according to the instructions. I open the Watch app, click "set up cellular", and log into my AT&T account. But that's as far as it goes, it just loads a blank screen with the AT&T deathstar in the upper right corner. Are there any othe

Questions

 • Wearables

331

3

0

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Apple Watch Series 3 order status shows a new phone number?

I preordered an Apple Watch and it has a different number under it. I thought it would be connected under my current number and not a new one.

Questions

 • Apple

38.5K

9

0

0

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Device Unlock Portal DOES NOT WORK

I’ve submitted three unlock requests for my moms old iPhone 6plus. The first two times I received the confirmation email right away and then about five minutes later I got an email stating ATT didn’t have enough information and to try submitting again later. The third time i submitted the request I

Questions

 • Apple

5.2K

5

0

0

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I bought an iphone x from foreigner in Nepal and now it says AT&T locked

Dears, My IMEI no is [EDITED]. I bought it from a foreigner for about 700$ and check everything was working and when I inserted my sim card it says AT&T locked. I could find the foreigner again and money is gone. Please help me. I am a student from a poor country Nepal who bought an iPhone to

Questions

 • Phone & Device Upgrades

208

8

0

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We have lost AT&T service in Sugarland, TX

Can you please look at SUGAR LAND 4G and LTE SERVICE on Univeritly Blvd. It great by my House which is in Greatwood. Check this Address please (Edited to remove personal information). I literally lost service with AT&T. Even My Mom says the same thing. Im here to help. Thank You AT&T!!!

Questions

 • More AT&T PREPAID Discussions

89

2

0

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Pre-order Nov dates for iPad Pro

Last week an AT&T store representative speculated (to me) that the iPad Pro would not be ready for pre-orders until "Black Friday". That is an inconvenient time for me as I will be literally "Up In The Air" on a flight to Rome, Italy, and will likely not have Wifi on Delta's 764. Someone on the Appl

Questions

 • Apple

20.1K

6

0

0

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Iphone X - Stopped Receiving Twitter Texts

Hi,About 2 weeks ago I stopped receiving texts from twitter in the messaging app. I haven't changed any settings on the phone or twitter.I was wondering if AT&T blocked them because I was receiving a few thousand a month. I have googled and have searched for answers but haven't found anything yet. I

Questions

 • Data & Messaging Features, Internet Tethering

140

1

0

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Bought an 8 Plus.. and it has a remaining balance from the previous owner.

I'm super (Edited per community guidelines) off. I spent the last of my money on this phone, because my fiancee had hers stolen and she needed a phone for work. When the phone arrived, i tried to unlock it through the unlock portal ONLY to be told there's a god dang balance left on the phone from th

Questions

 • Apple

54

1

0

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Can I trade in my phone to upgrade on AT&T Next?

Hi, I bought an iPhone 6S Plus in December of 2015 on AT&T Next 18 which means I'm paying it off for 24 months. I was wondering if I could trade in my iPhone 6S Plus to upgrade in September to get the new iPhone when it comes out. I would be 4 months away from paying off the phone and past the 18 mo

Questions

 • Phone & Device Upgrades

3.4K

3

0

0

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SEND HELP! Ordered wrong phone

I had the account holder order my new phone. Went through the whole process of paying off the current phone and then ordering the new one. I wanted the iPhone Xs Max and instead the account holder ordered the Xs. Is there anyway at all that I am able to return the incorrect phone and work with AT&T

Questions

 • Apple

854

2

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0

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New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

Questions

 • Account Features

170

4

0

Accepted Solution

Official Solution

AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

361

2

Accepted Solution

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Unpaid balance on used Iphone

I bought an broken Iphone 7 plus from a friend, and repaired it for $135. They had switched to T-mobile, but as I put my T-mobile sim card into it. The phone had said "Sim not supported". I had gotten information from the friend and they had removed the authentication lock from it. Then I went to T-

Questions

 • Wireless Billing

2K

2

0

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iPhone 8 / X Release Dates

Wanted to know when the iPhone 8 will be out.

Questions

 • Apple

24.6K

24

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0

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Bought an iPhone which is carrier locked. Unable to use the phone here in India

I am an iPhone user from India and my colleague bought me an iPhone 11 pro max from a Pawn Shop in the United States for a hefty amount of $900 USD. I tried to apply for an unlock request but I was surprised to see an error message that the phone is reported lost or stolen. I am stuck with the phone

Questions

 • Apple

121

2

0

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