Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (763)

Relevance
Iphone slow/stuck on loading screen although I have cell reception, GPS all over the place

History of my issueBeginning with my Iphone X about two years ago, I started having intermittent service issues. My phone would show that I had cell reception but when I would try to load a safari page or open an app that needs service to function everything would be stuck on a loading screen. Somet

Questions

 • Data & Messaging Features, Internet Tethering

35

5

0

iPhone Device Unlock Error on Device Unlock Portal

Hello, I am not an AT&T subscriber. I am trying to unlock a former AT&T iPhone that was sold to me as being unlocked. For the past few weeks, using several combinations of PC's, browsers and network connections, I have received the following error on the Unlock Portal after putting in my IMEI, name,

Questions

 • Apple

220

1

0

0

I requested the unlocking of my iphone 10 days ago

I requested the unlocking of my iphone 10 days ago and my request has not been processed yet

Questions

 • Apple

25

2

0

IPhones rings once and then goes to voicemail

I wanted to help others out that are having this issue as I had the problem for a year. If you have Call Protect app delete off of phone.  Then call ATT and ask them to block the user data for this app.  You need to speak to someone that has been with ATT for awhile as otherwise they won'

Questions

 • Apple

50

0

0

Blocked IMEI number

This is going to sound very strange but I'm from the UK and I'm trying to sell my old iPhone 7 Plus. The UK-based company that I'm selling to says that AT&T has blocked my IMEI number even though I have never used AT&T before, and that they won't return my phone unless AT&T unblocks my I

Questions

 • Apple

38

4

0

Need help with Carrier Visibility unlock for Apple eSIM on iPad Pro

• I’d like to re-submit a request for Carrier Visibility so I can view and select another cellular provider on my 2018 iPad Pro 11”. Right now the only option available is AT&T. The prior request did not work. • This is not the same as device unlocking. The standard SIM is already unlocked,

Questions

 • Apple

74

3

0

Can not cancel AT&T phone unlock request.

So on the 31st of May 2021, I had put a request on the AT&T device unlock portal for my iPhone XR. I failed to confirm my E-mail, as it was sent to spam. It has been 10 days since then and I was waiting for it to get rejected (as suggested by AT&T as suggested by sean from @ATTHelp on this

Questions

 • Apple

8

0

0

used return label included with new device for the trade-in program...now what

So I recently upgraded to an iPhone 12 using the trade-in program for the iphone 8+ I had. The iPhone 12 came in a box that included a return label.  I used that to return the iphone 8+.  Two weeks later, i get a mailing kit to return the iphone and I read on the instructions not to use t

Questions

 • Apple

144

2

0

$300 $25/mo online deal single or multi line

I have an unlocked iphone 11 that was formerly on a Verizon plan and I went into my local ATT store to make sure it was compatible with ATTs network before I purchased the online prepaid deal for a years purchase at $25/mo for 8GB. The store associates put an inactive 5G sim card in my phone and tol

Questions

 • Plans & Features

22

2

0

Moving SMS history from my Android to my iPhone

I just purchased an AT&T iPhone SE 2020 directly from Apple online and am trying to transfer information from my Samsung Galaxy Express Prime to the iPhone. I used the AT&T Mobile Transfer app to move over my pictures and contacts, but can't figure out how to move my SMS history over. I backed up my

Questions

 • Phone & Device Upgrades

10

1

0

lost return phone

I returned my phone in April within the given 14 day return period... still paying on it in Sept and no credit for all these months. I have so many different answers and no resolution from oh yeah the credit will be there on the 3rd month to oh no your not getting credit. It will be escalated to lev

Questions

 • Wireless Billing

31

0

0

AT&T Tempered Glass Screen Protector For iPhone X/XS/11 Pro - Clear

I bought the IPhone 11 Pro in September 2020, and at the time the 12 had not come out yet. So I was purchasing the newer phone. The AT&T Representative who assisted me in this purchase, informed me of the lifetime glass screen protector replacement program. It was described to me that if purchas

Questions

 • Apple

36

2

0

AT&T charging international long distance for WhatsApp FaceTime calls made through home wifi

AT&T is charging me hundreds of dollars for making phonecalls/video calls while on my home wifi- explaining to me that I'm "never really off data."  This doesn't make sense- there are four buttons on my phone: 1.  Cellular 2. Airplane mode 3. Bluetooth 4. Wifi How is it possi

Questions

 • Wireless Billing

73

1

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

447

1

0

visual voicemail

I recently transferred my line/number and phone (Iphone10) from Verizon to ATT. I am having trouble with the voicemail.  I have managed to set the voicemail up, but I cannot access it without "holding 1" on the keypad.  When I was still with Verizon, I could click on the phone icon and th

Questions

 • Apple

60

1

0

clean IMEI but "this device has been blocked from network use"

When I search up the IMEI on any website, it shows up as clean. However, when I try to make a call, it says "this device has been blocked from network use"

Questions

 • Phones, Tablets & Devices

367

5

0

Returned 3 Phones and still cannot get an update from anyone or money back

We were talked into moving 5 lines phones from our current service provider to AT&T on Oct 31, 2020 at a Sam's Club. During that time we were clear the only way we would move was if we would receive all our phones in time to port all our numbers over so there was no overlap in service from our

Questions

 • Wireless Account

218

1

Deployed overseas (Europe) - Activating a new prepaid sim card

Hello, I am currently deployed overseas. My previous ATT Bill Pay plan had expired while I was over here ( I intentionally ended it due to long term overseas deployment ). I will now be returning home soon. I purchased a pre-paid sim card online and had it sent to me here. I received a new num

Questions

 • Account & Usage

99

4

0

Transfer between Android and iPhone

I just received an iPhone 12Max Pro. I've been using Android phones for years - most recently the Samsung Galaxy S9. I backed up my S9 to the AT&T Cloud, including text messages. After the transfer, text messages other people sent to me appear in messaging, but about 98% of my texts to them do n

Questions

 • Apple

78

2

0

Error message - "invalid number" when texting

I have a new Iphone 13 mini. I keep getting error messages when I try to text my friend.  Other numbers work fine, but with this one person it doesn't.  It keeps saying "Error Invalid Number. Please re-send using a valid 10 digit number."  Of course I only had typed a 10 digit number

Questions

 • Apple

13

3

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.