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Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

491

9

0

0

Note 9 Security Patch

I have a new Note 9 that is unlocked and I am on AT&T network. Phone says it has a security patch with a November 2019 date and it is running Android 9. When I go to settings and try to update the software it says phone is up to date. Phone is new, so storage is not an issue, it was fully charged an

Questions

 • Samsung

31

1

0

Phoenix 4 phone - not sending or recieving text messages

My text situation has gotten progressively worse. Often I cannot receive picture messages. In the past 24-48 hours, texts have been getting stuck in the "sending" stage.   Restarting the machine sometimes helps, but not always. I have also not received any messages after testing.

Questions

 • Android

64

7

0

Mobile Uploading speed

I have Unlimited Elite plan with Galaxy Note 8. What is the data uploading speed in 4G/LTE? And what is it with Mobile hotspot?

Questions

 • Data & Messaging Features, Internet Tethering

15

1

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Samsung Tab 8 asks for a password during setup

We use this device for work and it got passed to another staff person. They're trying to set it up but during the setup, after selecting the wifi network, the person is asked to enter a password or use their Google credentials. The window does not specify what password is required, so we tried the w

Questions

 • Android

7

1

0

Android 3.1 Update

I received a replacement phone under warranty and would like to see if I could get the One UI 3.1 update. When I try to update the phone from 3.0, it keeps telling me my phone is up to date? Is there a way I can update the replacement phone by forcing an OTA update? Currently, I have a Galaxy Note 2

Questions

 • Device Features

33

8

0

Lost Archived Voicemail

A little over a year ago I saved/archived a message (birthday message from my grandma before she passed) and I can't find it anywhere. Not sure why it would have been deleted when I had it archived. Is there anyway to retrieve this message?

Questions

 • Android

23

1

0

AT&T PREPAID Plan Not Receiving All Text Messages

I have a Motorola G7 Play and recently signed up for a PREPAID plan at AT&T. I changed my number due to having moved to another state.  Since having changed my number with my new SIM card, I have not been able to receive text messages from all of my contacts.  My contact's services va

Questions

 • Phones, Tablets & Devices

30

1

0

Lied to by at&t representative

Thursday February 18, 2021 approximately 8:47.  Ended and downloaded chat with Betty AT&T representative.   She restored my service and moved my due date to the first because I'm a disabled veteran at 100% UI.....I only get paid 1 time a month and that's on the first....I had a c

Questions

 • Wireless Account

40

9

0

Can't update my phone

Good morning! My phone is a Samsung Galaxy Note 4 and it is still in android version 5.1.1. I can't update it. When I go check the software update it always says that my phone is up to date. (I have an Internet connection when I do this.) What should I do? I'm open for any suggestions. God bless.

Questions

 • Samsung

287

1

0

0

Closed

Phone keeps shutting down on its own daily

I have a Samsung Galaxy S5 which keeps shutting down all the time/daily. This is very annoying and frustrating! Can someone answer this? Has it ever happened to you?

Questions

 • Android

295

2

0

Mobile hotspot broadcasting channel

i had a samsung galaxy s7 that had an amazing hotspot on it but when it broke we had to get a new phone (samsung j3) my hotspot is no where near as good sometimes not even working right and idk why. the only option i have in broadcast channels is 2.4ghz their is no 5ghz option there how do i make my

Questions

 • Android

27

2

0

Switching SIM card type

I have a prepaid AT&T LG G4 and decided to upgrade to a G6. However, the current SIM card that I have doesn't seem to fit into the new device. I've had the same SIM card for over 10 years and have always been able to just switch it to each new phone. I can't seem to get it to fit this new one, howev

Questions

 • Android

30

1

0

at&t / total wireless

Hi, I cannot get texts from friends on total wireless. I am on at&t.  We have been texting fine until somewhere between Jan 17-19.  I have a Google Pixel 4A, she has an iphone and her husband has another android.  They live in MO.  They can text back and forth with my husba

Questions

 • Android

30

1

0

S20+ AT&T (SM-G986U)

I'm from Singapore and has been using S20 Exynos, but due to the extreme heat, bad battery life,etc. I've decided to import S20+ Snapdragon from AT&T, according to the Service provider SW ver information, it's showing as SAOMC_SM-G986U-OYN_ATT_QQ_0023 (I believe this means the set are unlocked).   W

Questions

 • Android

76

1

0

AT&T Sim Card

Hi, so i had dropped my wife's old iPhone 7 plus the other day and completely smashed the screen to the point of where it's not even usable now, i took the AT&T Sim Card out of it and put it into my LG Stylo 4 straighttalk phone that i haven't used in almost a year, the sim fits in the slide out

Questions

 • AT&T Internet Account

11

1

0

AT&T Prepaid SIM Card Kit (Nano)

Hey Guys, I have a question. Next month I am flying to Seattle and I saw on Targat a prepaid SIM card kit with unlimited DATA in 10 dollars and I want to ask you what exactly this SIM provides and if I need to buy/pay extra for usimg the internet and make calls to another country outside of USA.

Questions

 • Plans & Features

39

1

0

Mobile Data Won't Connect - Alcatel OneTouch

I have an Alcatel ONETOUCH ALLURA (5056O) on ATT Prepaid, for 2 days now it won't connect to mobile data. (Exclamation mark on the data icon).I've already:- reset networking settings - I've doublechecked that International Roaming is ON - rebooted (hard reboot, holding power and volume down buttons)

Questions

 • Android

10

1

Post Paid Verizon Phone on ATT

Hello, I recently switched to ATT from Verizon with my Note 20 Ultra. I am unable to make video call and noticed that my phone is still getting updates from Verizon. Is there anyway to switch it to the ATT version and would that allow me to make video call?

Questions

 • Device Features

43

12

0

google pixel 3XL with prepaid plan

I was given a pixel3xl used with Verizon. Can I replace my Motorola with his Pixel using my current prepaid plan?

Questions

 • Phones, Tablets & Devices

13

1

0

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