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Elderly Relatives Locked Account

My 92 year old aunt is selling her home and moving into assisted living. We are trying to transfer her landline from her home to her room at the facility.  Over 20 years ago a pin number was added to her account and due to her age and dementia she can't remember the number.  We can provid

Questions

 • AT&T Phone Installation

19

2

0

Old Bellsouth account, can't change recovery emails

Someone keeps using my account to send spam emails, I've tried changing the password several times to no avail. I think part of the problem is that the recovery options for me are messed up; I am unable to add or remove recovery emails/phone numbers and there are some clearly fraudulent emails set u

Questions

 • AT&T Internet Email & Security

115

1

0

0

Occurred additional fee in Autopay account

I am using a $75 Unlimited plus Monthly plan by autopay. I got the message my plan didn't renew on time. I checked my at&t account, and $4 was charged. Why did an additional $4 occur and why did not renew on time in spite of using autopay?

Questions

 • More AT&T PREPAID Discussions

17

1

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Apt being renovated can I get my line transferred to the Apt I will be staying in for the time they fix my place?

Hi,My place is being refurbished for a month or maybe more, I will be moving to another apt in the same building so can I get my service transferred there for the time being? I need this as I have some important things I do on my pc that can't be done on a phone, please let me know.Thanks

Questions

 • AT&T Internet Account

7

1

0

Cant Access prepaid account

Hello, ​ Lately i ported my phone number to at&t, i have tried to create a AT&T prepaid account so i will be able to manage things like payments in the future, but whenever it asks me for my 10 digit phone number....i enter it and all it says is Error, the information is not valid, at first i assum

Questions

 • Account & Usage

12

0

0

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

32

2

0

account in collections

almost a year i found equipment will att give me a lower amount now that i found them im going to pay the collection?

Questions

 • U-verse TV Account

23

1

0

Uverse account upgrade created two accounts and our old phone number no longer works

About a month ago, a Uverse rep knocked on our door and talked me into upgrading our existing Uverse DSL (which we acquired in Aug. 2013).  We were to upgrade to newly available Power tier internet, TV and keep our Voip line.  The old account was under my wife's name (we have different last names). 

Questions

 • U-verse TV Account

425

1

0

0

How do I transfer a phone from a multi-line prepaid account to an individual 25¢ a Minute Plan?

My child previously had their own go phone account using an iphone. A couple months ago, we moved their phone to our new multi-line prepaid plan. Now that child is out of the country until mid-May and we need to move them back to their individual account and change their plan to the 25-cents-per-min

Questions

 • More AT&T PREPAID Discussions

113

0

0

0

Slow Speed

I have Gigabit service plan, earlier in the week I had 750 mps download, today I have 90.Ran all the troubleshooters and still no fix

Questions

 • AT&T Fiber Account

55

3

0

Billed after account cancellation

Hi,I canceled my account on August through online chat , the online agent said everything is being taking care of, but when i came back from my trip, i was billed for August  , September, and October as well.I understand that I have to pay for August and September as a final bill but WHY October ?My

Questions

 • AT&T Internet Account

466

3

0

0

Reset Account PIN for Elderly Relative

My elderly uncle needs his landline account pin reset so I can create his account online and manage his bill. I have been trying to get ahold of AT&T via phone for weeks, but I end up on hold for an hour or more. He has no internet, no email address, doesn't remember having a pin and throws his bill

Questions

 • AT&T Phone Account

12

1

0

Cant send email to my sub account

When I try to send a email to my sub account, I receive this error response. Along side this issue I cannot receive any emails from anyone else. They send out fine but can not receive any in return. 550 5.2.1 <subname>... blank mailhost - invalid address, relay=[209.85.218.49]

Questions

 • AT&T Fiber Account

19

1

0

Transfer Billing Responsibility - A Guide by the AT&T Community Team

Changing the name on your account is easy can be done online. It’s a fast process that allows you to transfer billing responsibility.   How it works The account holder request to transfer billing responsibility The person who is taking over the account/ billing responsibility will rec

Questions

 • Wireless Account

180

0

0

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Prepaid Account Number

I need the account number for my wireless prepaid plan, but the customer service center is closed and I can't get through to anyone.Is there an alternative?

Questions

 • Wireless Account

33

1

0

Need to change access to a business account

I have called AT&T no less than 4 times over the past few months. I came on as the Finance Director for a nonprofit organization. My predecessor left without leaving her various sign ons and passwords for the organizations accounts. I have managed through all of our other organizations to get

Questions

 • AT&T Internet Account

7

1

0

Why ATT bill online does not show (Account owner name, account number,) along with the charge?

An ATT Prepaid customer was asking what is the reason behind why unlike with a normal postpaid bill, the online printable bill of ATT prepaid customers does not show information like Account name, Account number, along with the charge. He is asking for the purpose of showing his ATT bill for his wor

Questions

 • Account & Usage

27

1

0

ICU Case - Bait and Switch on Trade-in Program for iPhone 12 Pro; AT&T stole my iPhone X

All I can say is unethical business practices. An AT&T representative advised that I was eligible for the trade in promotion AT&T was running in October 2020 for the iPhone 12 Pro (up to $800 trade in value for an iPhone X). I specifically confirmed that my plan would remain the same and tha

Questions

 • Wireless Account

70

1

0

Unable to access Activation Portal! Store employee couldn't activate my SIM

I am unable to access the Activation portal for AT&T Prepaid (https://www.att.com/prepaid/activations/) - the page only brings up a "loading..." text and never actually loads. Is anyone else having this issue? Thanks

Questions

 • More AT&T PREPAID Discussions

17

1

0

Tax Included?

Hello! To whom it may concern: I hope that you are having a great day! I'm wondering if sales tax is included in the online payment for my bill. Could you let me know if this is the case? Thank you!Kind regards

Questions

 • Plans & Features

24

2

0

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