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My promotions

I bought 6 phones where is my promotions. I can't even get my promotions from Samsung they told me to contact you

Questions

25

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HBO Max Account issues

Able sign in to HBO Max using AT&T credentials but unable to play anything ... It jumps back into signing in again. Upon further research, profile states that HBO Max subscription through AT&T has expired. Doesn't it come with Unlimited Elite subscriptions? My account is up to date and th

Questions

101

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

46

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Help with adding ACP

Add ACP to my at&t prepaid phone account

Questions

48

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Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

85

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Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

Questions

37

5

iPhone 6 using data when idle and on WiFi

I recently downgraded from an old unlimited plan to a 3Gig shared plan to save $40 a month. I also got an app that monitors cellular data usage and tallies it in 30 minute intervals. I plug my phone in overnight every night, and I have WiFi in my house. We also have the MicroCell as we don’t get ver

Questions

1.4K

1

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HBO Max on Accounts with multiple ‘Elite Unlimited’ users

From what I understand, you offer only one HBO Max account per account, even if other users on the account also have Elite Unlimited service. This is reprehensible. Each ‘Elite Unlimited’ User should each get their own HBO Max account! You should at least point this out clearly in your promotional m

Questions

923

4

Att changed my tablet plan without consent!

I have the unlimited elite plan with HBO max and 40gb of hotspot per device. I have 2 phones and a tablet. I have had this plan a long time. Now this month, my tablet was given it's own plan with only has 15gb hotspot. Without consent and without notice of change..... How is that legal, and can I ge

Questions

46

3

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Closed

Prepaid unlimited texts, verification SMS codes

I'm on the unlimited prepaid plan$65 with auto pay, I'm supposed to have unlimited texting but today I downloaded an app and when I went to receive my verification SMS codes I was notifiedmy quata had been met, at that time I realized all my texts coming in on network were not making it to me only t

Questions

37

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How Do You Fight AT&T to Get Your Unlmited Data Plan Restored?

While recently visiting an A&T Store to upgrade to an iPhone 6s Plus for my wife's Christmas present, I learned my AT&T wireless plan had been changed a little over 6 months ago.  The change moved my account from an unlimited data plan to a 3GB per month data plan.  I did not authorize this change. 

Questions

556

5

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AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

71

10

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

75

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ATT said I get 100 GB a month with Velocity but I'm not, what to do?

The rep Friday TOLD us that adding a line and getting the velocity for our internet use was the way to go. She said we get 100 GB a month and after that we may be throttled a bit. We just hit 17 GB due to my sin downloading some games, WHY IN THE HECK am I getting text message warnings about approac

Questions

217

1

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Unable to change call forwarding number Samsung s21fe

Subject line pretty much explains my issue. First off all, there is a different phone number listed on my call forwarding options, and I keep receiving an error message each time I try to add my number into the always forward option. Not a single troubleshooting step is doing anything aside from (Ed

Questions

21

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Unexplained Phone malfunctions/interference

Hello att support/public defenders, I am currently experiencing internet redirects, graphics lags, large data usage spikes, and phone static during calls. Also, my phone apps have not been functioning correctly. Sometimes I dont get notifications for things that are important even though I have upd

Questions

70

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Grandfathered Unlimited Data Plan, stolen from me by shady tactics of AT$T!

They suspended my account shorty after placing account on vacation hold. When I tried to fix the proplem, a coustomer service person I spoke with over the phone lied to me about what my time frame was to take care of it all. I want to see if anyone has advice on how to get my plan back. Has anyone b

Questions

130

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It's only a $15 discount now: Unlimited Plus save on DIRECTV or DIRECTV NOW. Choice gets DTV Now.

https://www.att.com/plans/unlimited-data-plans.html You still get the HBO too.  Sign up here for the free HBO at http://att.com/unlimitedplus    

Questions

8.6K

12

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Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

333

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How does HBO Max appear on my wireless bill

With the AT&T Unlimited Elite wireless plan, does HBO Max appear on my bill as a charge with a corresponding credit?

Questions

127

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