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Understanding my bill after switching to unlimited &more

So I signed up for an unlimited plan advertised at $145 per line (w/ autopay, paperless) after being on a pretty ancient 10gb plan. After multiple conversations with both sales and loyalty departments, we both confirmed that switching to this plan would be less or equal to my current plan (~$215/mon

Questions

 • Wireless Billing

791

3

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Plan Change from Unlimited to Unlimited Elite

I decided to change my plan to the newer unlimited elite options via the online tool. When exploring the various plans, i saw that Unlimited Elite was a good choice as it was showing a monthly payment of $75 - a drop from the advertised $150 (which was crossed out) and showing discounts for auto pay

Questions

 • Wireless Account

154

1

0

email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

 • AT&T Internet Security

49

0

0

Personal hotspot not on unlimited data plan

YThis is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week rewalized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full

Questions

 • Data & Messaging Features, Internet Tethering

450

1

0

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How much hotspot data usage is inappropriate?

I'm looking into getting hotspot wifi for my home in the booney's, but I've heard that if their system see's you using too much too fast, they will either block or perma throttle your sim card. I'm fine setting restrictions on my bandwidth usage, I'm just looking to figure out what is and is not ok.

Questions

 • Data & Messaging Features, Internet Tethering

47

5

0

fast card missing numbers

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

Questions

 • More AT&T PREPAID Discussions

90

1

0

How I can switch to another plan

Hi.   Now I have plan for 60$ in month - "Unlimited Choice". I want to switch to "Unlimited Plus" plan for add ability to share internet traffic from my smartphone. What do I need to do? Can I just pay 30$ additionally if my autopay date 1 day of each month and it will be switched automatically imme

Questions

 • Wireless Billing

111

1

0

0

DataConnect Pass was cancelled without consent

I am having the same issue as @oldipadplan. An instore rep cancelled my plan, after I explicitly said I wanted to transfer my DataConnect Pass 30 Day unlimited LTE data plan In use since June 2010. She sent me out of store, never disclosing the information changes she made to the service plan and cr

Questions

 • Data & Messaging Features, Internet Tethering

78

2

0

ATT Unlimited Plus Free HBO not working for months!

I've read around and it seems like quite a few people have had the same problem as me. When i first signed up for my ATT Unlimited Plus plan in 2017, It said it came with HBO as well. Even today, it says the plan includes HBO. I was able to access HBO for quite a few months after initially signing u

Questions

 • Account Features

2.1K

13

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Unable to create separate HBO max account for secondary users

I have an unlimited AT&T elite account with 9 lines. I created a secondary users for each line but the secondary users are not able to create independent HBO max accounts. When the secondary user tries to login it shows up the homepage from the primary users HBO max account. Is anyone else facin

Questions

 • Watching HBO Max

370

1

0

Net Buddy - AT&T Accounts Sell Off

I currently go through Net Buddy to gain internet through AT&T's cell towers and my plan is expiring next week. Net Buddy is offering to sell my account over to AT&T for $200 so that I can continue my current plan directly with AT&T for $34.99. If I do not switch my plan over, then I will not have i

Questions

 • AT&T Internet Plans

1.2K

1

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The Illusive Throttle Proxy

Hello My Fellow ATTers, It's a new year and change is in our frequency wave fettered air! Or is it? One wireless giant (I won't name the gorilla in the room) is still throttling "unlimited" data legacy customers. Why? Customers are dying to know!  Schrödinger's cat is out of the bag and it turns out

Questions

 • Data & Messaging Features, Internet Tethering

451

0

0

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AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

28

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0

Escalation department or top tier customer service management info request, please help!

I’ve ported from T-Mobile to AT&T two days back.One of the sales executives LIED and gave a false statement to get an extra order in his account. Only based on which I've ordered an Iphone11 with a trade in over the same call. Now due to that, AT&T is asking me to pay 75$/month more than my budget,

Questions

 • Wireless Account

105

1

0

0

Availability of ATT uverse or DSL unlimited plans

I was a client of att internet for ten years but when i moved to my new home uverse is not available. I was able to receive DSL but the 150 gig limit prevents me from ordering this service. This is frustrating as ATT is the only stable internet service available where i live. What i want to know is

Questions

 • AT&T Internet Installation

533

0

0

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Cannot activate HBO with Unlimited Elite wireless service

One of the reasons I chose the AT&T Unlimited Elite plan was the free HBO. I have tried using the Access HBO link on your support page (https://www.att.com/support/article/wireless/KM1261921/), but that just leads to a page describing your unlimited plans.I have already tried activating at atttvnow.

Questions

 • Account Features

108

1

Unlimited Data

I have a plan with the old unlimited data feature. I have been reluctant to change to the new unlimited plan that is offered because some  friends who did so a couple of years ago found it not to be truly unlimited for anything other than texting. Can any long term AT&T subscriber who has recently s

Questions

 • Data & Messaging Features, Internet Tethering

147

3

0

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$5 Rate increase for grandfathered unlimited smartphone data plan

So like last year AT&T is raising the rate for legacy unlimited smartphone data plans by $5.   As you can't get phones subsidized on your plan any more and this plan is still the same price as when it would subsidize your smartphone $18.75 a month, it's getting pricier this March.    One benefit is

Questions

 • Data & Messaging Features, Internet Tethering

959

11

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Loyal Customer Thinking About Switching

Dear AT&T,Good evening, I hope this finds whomever reads this; in bright spirits and enjoying the dawn of a new year. I have been a loyal AT&T customer since 2007 when the very first iPhone was introduced. Along with that brand new shiny iPhone came a monthly service plan that included truly

Questions

 • Account & Usage

116

2

0

Data speed is incredibly slow

Ever since I switched from prepaid unlimited to postpaid unlimited plus, my data has been incredibly slow. Videos buffer, pages take long to load, sometimes even time out. My software is up to date, there are no carrier updates. I’ve went all the way through the troubleshoot page, twice. It happens

Questions

 • Apple

896

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